Larry Allen

313-***-****

ITO Level IV, ES, MWS, AMS, WPS

DXC Technology

University of Michigan

Greater Detroit Area

October/2014-Present

DXC Technology

Manufacturing IT Support Engineer

Providing Infrastructure IT needs to Detroit Diesel. Serving Detroit Diesel with exemplary customer services. Working with a great team of DXC personnel to establish and maintain excellent Infrastructure and Enterprise Services to support productivity throughout the manufacturing campus.

October/2012-Present

Hewlett Packard Enterprise

Certified Partner

Desktop – System Board (Branding), HDD, RAM, NIC

Laptop – System Board (Tattooing), HDD, RAM, WWAN, WLAN, Screen Assembly

Printer – Fuser, Formatter, Roller Assembly, HDD, DIMM

HP Color LaserJet CP5520, HP Compact 6200, HP Compact Elite 8200, Servicing HP Desktop Workstations and Notebooks, Consumer Notebook Refresh Training

May/2009-Present

COMPUTER REPAIR

Solution-oriented, highly analytical, and resourceful candidate with over ten years of technical troubleshooting, end-user service, and computer

developmental experience. Expertise in software configuration, network administration, and the testing/repair of various hardware units. Proven ability to provide effective issue resolution through highly developed problem-solving skills. Team player with a reputation for excellent customer service skills, patience and tenacity to work with demanding clients. Customer satisfaction is the ultimate goal.

TECHNICAL SKILLS

HARDWARE

Desktop – POS, System Board (Branding), HDD, RAM, NIC Laptop – System Board (Tattooing), HDD, RAM, WWAN, WLAN, Screen Assembly

Printer – Fuser, Formatter, Roller Assembly, HDD, DIMM

Network – Sonicwall, Watchdog, Cisco Router and Net Gear, Network Expansion Switches, Surveillance Camera Networking, Local Area Networking, Firewall

SOFTWARE

Windows – XP, Vista, Windows 7, Windows 8, Microsoft Office Linux (Ubuntu/Mint),

Virtual Box, Firewall Network Configuration (Windows/Linux/Sonicwall, Watchdog), Cpanel, WordPress

TECHNICAL EXPERIENCE

Self-Employed Computer Repair Technician-Chell’s Repair LLC Performs on-site repair and preventive maintenance on business and personal computers and related peripherals. Evaluates technical issues, solving customer concerns, and troubleshooting computer and printer problems in an efficient and courteous manner. Builds custom computer systems to best serve the customer needs.

Computer/Printer Repair-Barrister Global Technologies Full computer and printer repair services

Network Engineer-Radiance Global Technologies

Installs secure network firewalls (Sonicwall, Watchdog)

TECHNICAL EDUCATION

HP Certified Partner:

HP Color LaserJet CP5520, HP Compact 6200, HP Compact Elite 8200, Servicing HP Desktop Workstations and Notebooks, Consumer Notebook Refresh Training

Radiance Global Technologies: Firewall Configuration

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