It Support Customer Service
Resume:
Larry Allen
ITO Level IV, ES, MWS, AMS, WPS
DXC Technology
University of Michigan
Greater Detroit Area
October/2014-Present
DXC Technology
Manufacturing IT Support Engineer
Providing Infrastructure IT needs to Detroit Diesel. Serving Detroit Diesel with exemplary customer services. Working with a great team of DXC personnel to establish and maintain excellent Infrastructure and Enterprise Services to support productivity throughout the manufacturing campus.
October/2012-Present
Hewlett Packard Enterprise
Certified Partner
Desktop – System Board (Branding), HDD, RAM, NIC
Laptop – System Board (Tattooing), HDD, RAM, WWAN, WLAN, Screen Assembly
Printer – Fuser, Formatter, Roller Assembly, HDD, DIMM
HP Color LaserJet CP5520, HP Compact 6200, HP Compact Elite 8200, Servicing HP Desktop Workstations and Notebooks, Consumer Notebook Refresh Training
May/2009-Present
COMPUTER REPAIR
Solution-oriented, highly analytical, and resourceful candidate with over ten years of technical troubleshooting, end-user service, and computer
developmental experience. Expertise in software configuration, network administration, and the testing/repair of various hardware units. Proven ability to provide effective issue resolution through highly developed problem-solving skills. Team player with a reputation for excellent customer service skills, patience and tenacity to work with demanding clients. Customer satisfaction is the ultimate goal.
TECHNICAL SKILLS
HARDWARE
Desktop – POS, System Board (Branding), HDD, RAM, NIC Laptop – System Board (Tattooing), HDD, RAM, WWAN, WLAN, Screen Assembly
Printer – Fuser, Formatter, Roller Assembly, HDD, DIMM
Network – Sonicwall, Watchdog, Cisco Router and Net Gear, Network Expansion Switches, Surveillance Camera Networking, Local Area Networking, Firewall
SOFTWARE
Windows – XP, Vista, Windows 7, Windows 8, Microsoft Office Linux (Ubuntu/Mint),
Virtual Box, Firewall Network Configuration (Windows/Linux/Sonicwall, Watchdog), Cpanel, WordPress
TECHNICAL EXPERIENCE
Self-Employed Computer Repair Technician-Chell’s Repair LLC Performs on-site repair and preventive maintenance on business and personal computers and related peripherals. Evaluates technical issues, solving customer concerns, and troubleshooting computer and printer problems in an efficient and courteous manner. Builds custom computer systems to best serve the customer needs.
Computer/Printer Repair-Barrister Global Technologies Full computer and printer repair services
Network Engineer-Radiance Global Technologies
Installs secure network firewalls (Sonicwall, Watchdog)
TECHNICAL EDUCATION
HP Certified Partner:
HP Color LaserJet CP5520, HP Compact 6200, HP Compact Elite 8200, Servicing HP Desktop Workstations and Notebooks, Consumer Notebook Refresh Training
Radiance Global Technologies: Firewall Configuration
Contact this candidate