Customer Service Loan Specialist
Resume:
Dakita Bailey
Lancaster, SC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Senior consumer loan specialist
Republic Finance - Lancaster, SC
June 2019 to Present
• Provide excellent customer service by assisting customers with account information
• Processing and booking loan applications, up sale and taking inbound and outbound calls
• Handling underwriting for approved and turned down applications
• Process payments via cash, card, money order, check, and e-check Consumer Loan Specialist
National Finance - Lancaster, SC
January 2018 to May 2019
• Provided excellent customer service by assisting customers with account information
• Processed and booking loan applications and taking inbound and outbound calls
• Handled underwriting for approved and turned down applications
• Processed payments via cash, card, money order, check, and e-check
• Handled Bank deposits and change orders
Shift Supervisor
Dollar General - Lancaster, SC
May 2015 to January 2018
• Provided great customer service by greeting customers and assisting them with complaints
• Received payments for merchandise via cash, check, cards and vouchers.
• Made deposits and change orders on a Daily basis Assistant Manager
CVS Health Retail - Lancaster, SC
October 2013 to May 2015
• Instruct 8-10 employees on task to complete on a Daily basis, print of daily paperwork
• Provided assistance in the pharmacy when needed
• Provided great customer service by greeting customers and assisting them with complaints
• Received payments for merchandise via cash, check, cards and vouchers.
• Made deposits and change orders on a Daily basis, open and closed store. Education
Associate's degree in Business Management
USC Lancaster - Lancaster, SC
August 2013 to May 2016
High school diploma in Psychology
Lancaster High School - Lancaster, SC
August 2009 to May 2013
Skills
• CRM Software
• Business Development
• Account Management
• Mircrosoft office suite
• Management
• Telephone technique
• Communication skills
• Active listener
• Retail Management
• Sales Management
• Cold Calling
• Negotiation
• B2B Sales
• Salesforce
• Underwriting (5 years)
• Financial analysis (5 years)
• Documentation review
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