Data Entry Customer Service
Resume:
Matrilla Matrice King
**** ***** **** *********** ** 30013
*******@****.***
Summary of Qualifications
Results-driven business professional with over 20+ years of office management and customer service. Skills include being committed to providing customer service support. Ability to maintain knowledge of a company’s policy and procedures. Skills developed include honesty, dependability, integrity, flexibility, loyalty, goal-oriented, and impersonal communication. Proven ability to manage multiple assignments efficiently while meeting tight deadline schedules and handling multiple tasks. Strong analytical skills with attention to detail. Detail-oriented in organizing and able to handle stressful situations effectively and provide assistance as needed. Ability to communicate professionally with irate customers. Excellent verbal and written communication and excellent customer skills.
Work Experience
Watch Officer, CDC- Emergency Operations Center; Technals Consulting – Atlanta, GA; March 2020- September 2020
(Contract End)
● Provide 24/7 Emergency Response services for the CDC Emergency Operations Center for the COVID-19 Response.
● Answered calls from Clinicians and State Departments of Health and Federal Agencies regarding COVID 19 and other illnesses.
● Use of Electronic Decision Support System (EDSS) to assess protocols to direct health agencies with clinical evaluation and assistance.
● Drafted Emails and Monitored E-mail and Federal correspondence regarding global health crisis assistance.
● Use Electronic Call Log Application (ECLA) to log daily events and phone calls.
● Maintained current Federal required and Independent training as required. Participated in other exercises and training activities within OPHPR Division.
Global Travel
Center For Disease Control
January 2020-March 2020
Provides administrative support through Health and Human Service notifications of foreign travel Review all international travel request (ITR) from inception to completion, send the finalized document Monitor CDC Global for new and amended ITR
Notify Traveler of Visa Status if requested
Process all assigned ITR in TRavel Authority maintaining awareness provides modification as needed throughout the approval status
Process cancel trips in CDC Global
EDN Data Analyst
Centers for Disease Control, Atlanta, GA February 2015 – June 2019
● Perform orderly storage of all medical documents that have completed the data entry process (i.e., notifications sent to health departments)
● Resolve EDN-related inquiries in a timely manner via phone line and email, relay EDN technical issues to informatics team
● Participate as a team member of the EDN Data Entry Analyst team providing highly motivated, dedicated, professional services to the Division of Global Migration and Quarantine (DGMQ)
● Process records of refugees and immigrants with medical conditions can and enter all incoming refugee and immigrant records into the EDN system for transmission to state and local health departments
● Participate in efforts to optimize current data entry center procedures to ensure accurate and timely data entry for notification to state and local health departments
● Uphold appropriate measures for data security
● Uphold appropriate measures for data security
●
● Log incoming medical records
● Sort and file documents
● Send, receive and log FedEx packages
● Scan medical forms and supporting documents
● Accurately and promptly enter data contained in all medical forms received into the system
● Work with other departments as needed
● Applied learned knowledge and skills to other assignments
● Ability to work independently
2014 Ebola Response, CDC IMS DGMQ Task Force Research Analyst (CACI) Centers for Disease Control, Atlanta, GA October 2014 –February 2015
● Assisted the CDC in the efforts to fight Ebola using the Quarantine Activity Reporting System (QARS).
● Assisted Division of Global Migration and Quarantine (DGMQ) by monitoring the international movement of persons entering into the five major international airports
● Compiled all information of the completed screenings to track potential diseases
● Added new conveyances to QARS, entered, sorted, and tracked persons within the flight list and much navigation for review
● Updated and adjusted flight list accordingly
● Researched as needed
● Ability to work independently
Travel Preparer
Centers for Disease Control, Atlanta, GA November 2008 – October 2014
● Prepared all travel authorization via Travel Express for review and approval by designated POC based on delegation of authority per HHS guideline
● Prepared vouchers for reimbursement of in-kind, reimbursable and CDC funded TDY travel authorize
● Complete the initial Travel Express Request provide specific details if needed to the SBU team to complete requests as it relates to information for the trip system for official government trips
● Provide specific detail to enter new invitational traveler into the CDC/IS mainframe system
● Worked independently
Program Support Assistant
Centers for Disease Control, Atlanta, GA January 2007 – November 2008
● Handled all requests and distributes them throughout our various centers
● Served as liaison with CDC- FIOA on complex request, forward all information request to the appropriated area
● Collaborated with record management to develop a retention policy regarding the in-house request
● Completed administrative duties and documentation accurately and timely
● Worked with other departments as needed
Office Manager
Siemens Energy Corporation, Atlanta, GA February 2006 – January 2007
● Provided customer service internally and externally
● Focused on dealing with energy, administration, legal, human resources, and information services
● Completed energy duties and documentation accurately and timely
● Participated in various meetings and committees as appointed by the Administrator
● Evaluated and implemented recommendations from the facility’s committees
● Met with management on a regularly scheduled basis and solicited advice from interdepartmental supervisors concerning the operation
● Assisted in identifying and correcting problem areas and/or improvement of services
● Ensured adherence to quality assurance processes by routinely auditing the departments for compliance with current regulations and policies and reporting to the QA&A committee
● Performed miscellaneous duties as required
Manager
Department of Treasury, Atlanta, GA February 1986– February 2006
● Provided customer service internally and externally
● Handled all customer inquiries by telephone regarding verbal reporting of results, concerns of service failure, and other duties to provide customer satisfaction
● Documented reporting or call history in the client’s file and maintained appropriate records
● Managed and coordinated action plans for daily operation and established work priorities and assisted staff with problems
● Troubleshot and resolved client’s problems, identified the rapid solution, and emphasized customer satisfaction and retention
● Completed major projects within budget through planning and coordination of resources
● Documented reporting or call history in the client’s file and maintained appropriate records
● Performed miscellaneous duties as required to meet the customer requirements Education
East Hall High School, Gainesville, GA
Diploma June 1976 –June 1980
Awards & Skills
12 years of Excellence in Performance for customer service Certificate of Completion for Customer Service support Proficient in PowerPoint, Microsoft Word, Excel, and Visio
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