Front Desk Medical Billing

MARIA T. MONGE

Cell Phone: 347-***-**** ** Manhattan Ave. 7C Brooklyn, NY 11206 ********@*****.***

SUMMARY OF QUALIFICATIONS:

Strengths include providing excellent customer service; listening and conducting thorough assessments to identify & match resources for clients. Highly effective in problem solving, analytical, research, and case noting.

Native in Spanish/English language. (Speaking, reading, translation). Proficient in Windows, Microsoft Office Suite, Internet savvy.

Experienced with NYCWAY & the BTW contract, Welfare to Work, adults with learning disabilities, substance abusers, ex-offenders, MICA outpatients, homeless, juveniles and Ekyros system. Experienced facilitating self-help, motivational and health workshops.

Volunteerism with community base, political and religious organizations in planning of community events and fund raisers in collaboration with the Clergy and NYPD.

EXPERIENCE:

Client Manager: Expectant Mother Care 03/2022-09/2022

Front desk/Intake person for Brooklyn and Queens Office.

Data input via Ekyros system.

Translated and scheduled appointments for patients for Brooklyn, Queens, and Bronx offices.

Provided best referral services possible as per client’s needs and requests.

Worked in team with RN and Sonogram Technician, assisting in translation with Spanish speaking clients.

Assisted guests with health insurance, SNAP benefits, OB/GYN, etc. Community resources.

Signed-off RN daily reports/ Submitted daily comprehensive report to CEO.

Translator: TransPerfect Connect: Translator (OPI Independent Contractor) 03/2021-03/2022

Utilized bilingual skills with various professional clients – proper registers noted.

Translated as first person. Spanish/English

Case Manager/Comm. Organizer: North Brooklyn Coalition Against Family Violence 10/2020-12/2021

Provided individual case management facilitating support in English and Spanish to survivors of domestic violence and sexual assault.

Taught individual DV101 classes to volunteer participants and court mandated participants via doxy.me.

Provided crisis intervention, case management services, and maintained a limited caseload of 25.

TimeBank Coordinator: ArchCare TimeBank 07/2017-08/2019

85% of the time was dedicated to leading initiative to engaging homebound ArchCare members.

Managed caseload of MLTC (Managed Long-Term Care) ArchCare Members averaging 165.

Processed referrals and matched them to provide and receive TimeBank volunteer services.

Conducted follow ups and maintained TimeBank records:

Advanced computer skills, specifically with Microsoft Office products

Experience in developing case plans and documentation

Ability to serve as a liaison between the patients, their families, and healthcare professionals

Knowledge of medical billing procedures

Experience working with people from diverse cultural backgrounds

Identify community resources and services that could possibly benefit clients

Advocate for individuals and families with social service needs

Strong organizational skills

Handle clientele complaint issues, requests, and demands accordingly

25% of the time was dedicated to reporting on the initiatives. Recruited, screened, oriented and managed TimeBank program participants through community-based organizations.

Case Manager/Community Coordinator: DREAMS YouthBuild Training Program 12/2013- 06/2017

Managed a caseload of 35-40 students via the MIS System

Provided information, advice, and guidance about a range of issues, such as careers, education, employment, training, housing, money, health, substance abuse, either directly or in partnership with special agencies.

Assisted students with completing action plans for employment, education, training, substance abuse, mental health and provided support for them to achieve these goals.

Provided self-help presentation workshops.

Reviewed and assisted students in identifying employment and training needs. Addressing barriers to employment and referred students to appropriate training services or to community resources as necessary.

Developed and maintained contacts with community organizations and employers for the purpose of outreach, and positive community relations.

Oriented new students to the services and eligibility requirements of the DREAMS YouthBuild program in both group settings and individually.

Established partnerships with organizations in the community

Coordinated DREAMS YouthBuild involvement in public events

Led trainings and workshops on Life Skills for student body

Attended CASAC Trainings weekly.

Administrative Assist. /Intake Specialist: DREAMS YouthBuild Training Center 08/2012-12/2013

Received youth referrals from law enforcement/human service agencies as well as walk-ins.

Completed initial assessment of youth; interviewed youth/parents to obtain personal, social background information; gathered information from juvenile court, law enforcement, schools; evaluated information to determine stability/risk elements and wrote report outlining recommendations for appropriate action such as admission or further referral.

Input data into computer database; maintained records; maintained continuous internal communication with facility staff.

Planned and organized career fairs, educational outings, and mental toughness workshops in conjunction with Director and Social Worker as well as Teaching staff.

Collected/processed urine samples for court ordered drug testing.

Maintained record of all youth in the Vocational construction program.

Education:

Pillar College – Newark Campus (Transfer from Nyack College 88 Credits 3.7GPA

Completing BA Degree in Counseling/Psychology Enrolled December 2022-Present

(Expected graduation Fall 2023)

Certifications

Certificates of Completion from World Cares and Rutgers School of Public Health:

Ready to Respond 5/16/2020

Reducing the Risk 5/15/2020

Emotional Resiliency: Defining Resiliency and Understanding Stress 4/23/2020

Emotional Resiliency: Review and Journal 4/23/2020

Emotional Resiliency: Helpful Measures and Being Supportive 4/23/2020

Reaction to Stress & Impact on Family & Children 4/23/2020

Disaster Volunteerism: Physical Safety 4/17/2020

Disaster Volunteerism: Emotional Resiliency 4/17/2020

Volunteer:

Selah City Church (Guest Services, Moderator & Teacher) – 2021 - Present

New York State Crisis Chaplain Task Force Member 12/2014 – Present

Member of the 90th Pct. Clergy Council 2000-Present

Associate Pastor at El Eden Church in Williamsburg 2017 – 2021

Overseer at El Eden Church Community Soup Kitchen 2019-2021

Network Co-Chair of the Administration for Children Services Bushwick Community Partnership Program 2016-2019

Member of the Hispanic Minister’s Clergy Council 1995 - 2018

Member of the African American Clergy Council 2012 - 2016

Facilitator for the Mayor’s Office Adult Education Program (ESL)We Are New York 2010 -2015

Urban Family Empowerment Center (Grassroots Program Developer) 2012 - 2014

NYPD Citizen Training Academy

Successfully Completed:

NYPD School Safety Division/Intro to the Criminal Justice System/Intro to the Constitution/Use of Force, Stop Question and Frisk/Mental health, Hostage Negotiation & Emotionally Disturbed Persons/Domestic Violence

Gang Awareness & Chief of Community Affairs/Special Victims Unit/Human Trafficking Unit/Child Abuse Squad

Internal Affairs Bureau/Firearms Training/NYPD Counterterrorism Division (Domestic Preparedness)/

NYPD Intelligence Division (Terrorist Incident Prevention Unit)/Tactical Communication

Contact this candidate