Center Representative Care Giver

MARIA KALAITZIAN

**********@*****.***

***--***-****

LAS VEGAS, NV

OBJECTIVE

To obtain a position I can utilize my skill and strong work ethics into.

SKILLS

Outgoing, Trainable, Determined, and Hard Working.

EXPERIENCE

I.H.S.S.

Care Giver

2005-Current

Help clients take prescribed medication.

Assist clients with personal care and hygiene.

Plan and prepare meals.

Perform light housekeeping duties that clients cant complete on their own.

Be pleasant and supportive companion.

Report any unusual incidents.

Act quickly and responsibly in cases of emergency.

PHARMACY CALL CENTER REPRESENTATIVE, CIGNA 2018-2021

Educated customers about billing, payment processing and support policies and

procedures.

Responded to customer requests, offering excellent support and tailored recommendations

to address needs.

Answered calls, emails and faxes per day, addressing customer

inquiries, solving problems and providing product information.

Developed highly empathetic client relationships and earned reputation for exceeding

service standard goals.

Trained staff on operating procedures and company services.

Cross-trained and provided back up for customer service managers.

OWNER/OPERATOR, TIMZ-UP TOWING GLENDALE, CA

2004-2013

Small business co-owner in charge of day-to-day operations, dispatching drivers, maintaining business relationships, AP/AR, overseeing hiring/firing of employees, payroll and taxes.

OFFICE MANAGER, UNITED ADJUSTERS, Los Angeles, CA 2002-2004

Successfully managed the daily operations of this demanding office, including staff training and supervision, activity and task scheduling, improvement of internal processes, implementation of procedures general office accounting functions.

SERVICE CENTER OFFICE MGR, Harley-Davidson of Glendale, Glendale, CA

1998-2002

Maximized Company’s revenue and productivity by striving to achieve the highest levels of customer satisfaction. Improved overall performance by providing direction and coordination of all Service Center operations and activities in accordance with Company policies, practices and procedures.

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