Data Entry Service Representative
Resume:
Carmen Burney
Tax Preparer Professional & Customer Service Representative
Lithonia, GA 30058
**********@*****.***
EXPERIENCE
Self Employed, Lithonia, GA— Tax Preparer
2007 - PRESENT
Informing clients or employers on the tax preparation process
Collecting relevant financial records, including pay stubs and income statements
Data Entry of financial records into tax return software or databases
Using applicable federal, state, and local tax law to determine deductions and how much each client will pay or earn on the return
Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities
Acting as a representative for clients with applicable agencies as required and building customer relationships to promote and expand the business DIRECTV, Atlanta, GA— Customer Service Representative 2010 - 2013
Handled wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
Troubleshooting and resolving customer-impacting issues such as but not limited to voice & data issues, connectivity, devices, applications, provisioning, and billing.
Assisted customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of DIRECTV provided software & applications.
Proactively engage support (network and IT) to address & resolve issues.
Proficient in all billing, rate plan, and feature matters. Internal Revenue Service, Atlanta, GA— Tax Examiner/Lien Technician
1986 - 2005
Understands all tax forms and uses each in the appropriate situation.
Prepares tax returns for corporations or individuals.
Reviews tax returns that have been completed by consumers or accountants.
Data Entry from tax returns into computer databases.
Contacts taxpayers to resolve issues with tax returns.
Responds in a reasonable timeframe to taxpayers who call in with questions.
Checks the lawfulness of any deductions or tax credits claimed by consumers.
Assesses fees and interest to amounts that are past due and notifies taxpayers as such.
Reviews past tax returns for accuracy and reports any corrections or adjustments on tax returns to the state or federal government.
SKILLS
Communication
Skills
Data Entry
Attentive Listening
& Empathy
Troubleshooting &
Research
Patience
Speed & Efficiency
Positive Attitude
Diplomacy
Time Management
Organizational Skills
Problem Solving
Skills
Detail-oriented
TECHNICAL SKILLS
Microsoft Office
Suite
Google Suite
EDUCATION
Georgia Piedmont Technical
College (Formally Dekalb
Community College),
Clarkston, GA – Accounting
Completed 45 hours towards
an AS in Accounting
Contact this candidate