Carmen Burney

Tax Preparer Professional & Customer Service Representative

*** ******** ****

Lithonia, GA 30058

678-***-****

advtuz@r.postjobfree.com

EXPERIENCE

Self Employed, Lithonia, GA— Tax Preparer

2007 - PRESENT

Informing clients or employers on the tax preparation process

Collecting relevant financial records, including pay stubs and income statements

Data Entry of financial records into tax return software or databases

Using applicable federal, state, and local tax law to determine deductions and how much each client will pay or earn on the return

Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities

Acting as a representative for clients with applicable agencies as required and building customer relationships to promote and expand the business DIRECTV, Atlanta, GA— Customer Service Representative 2010 - 2013

Handled wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.

Troubleshooting and resolving customer-impacting issues such as but not limited to voice & data issues, connectivity, devices, applications, provisioning, and billing.

Assisted customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, the configuration of DIRECTV provided software & applications.

Proactively engage support (network and IT) to address & resolve issues.

Proficient in all billing, rate plan, and feature matters. Internal Revenue Service, Atlanta, GA— Tax Examiner/Lien Technician

1986 - 2005

Understands all tax forms and uses each in the appropriate situation.

Prepares tax returns for corporations or individuals.

Reviews tax returns that have been completed by consumers or accountants.

Data Entry from tax returns into computer databases.

Contacts taxpayers to resolve issues with tax returns.

Responds in a reasonable timeframe to taxpayers who call in with questions.

Checks the lawfulness of any deductions or tax credits claimed by consumers.

Assesses fees and interest to amounts that are past due and notifies taxpayers as such.

Reviews past tax returns for accuracy and reports any corrections or adjustments on tax returns to the state or federal government.

SKILLS

Communication

Skills

Data Entry

Attentive Listening

& Empathy

Troubleshooting &

Research

Patience

Speed & Efficiency

Positive Attitude

Diplomacy

Time Management

Organizational Skills

Problem Solving

Skills

Detail-oriented

TECHNICAL SKILLS

Microsoft Office

Suite

Google Suite

EDUCATION

Georgia Piedmont Technical

College (Formally Dekalb

Community College),

Clarkston, GA – Accounting

Completed 45 hours towards

an AS in Accounting

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