DAYNA LYTLE

Nashville and Memphis, TN C. 815-***-**** advtu6@r.postjobfree.com linkedin.com/in/dayna-lytle-66a36920/ Empowering leader with a superior track record of establishing, scaling, and leading top-performing teams, overseeing operations, formulating strategies and plans that align with business objectives across the QSR industry. Elevates employee engagement, drives operational excellence, boosts sales performance, and cultivates strategic partnerships to realize unparalleled outcomes seeking a new opportunity as DIRECTOR OF OPERATIONS

OPERATIONS MANAGEMENT PEOPLE OPERATIONS & CULTURE LEARNING & DEVELOPMENT

Strategically leverages human capital to

maximize business outcomes, growth, and

return on investment (ROI)

Integrates optimal people, processes, and

systems to achieve operational excellence

Resolves complex business challenges and

mitigates barriers via rigorous problem-solving

Excels at securing buy-in to propel business-

critical initiatives forward

Leadership Operations Professional Development Regional Sales Strategies P&L Controls Food Safety Education Relationship Cultivation Team Building Talent & Performance Management Data & Analysis

Performance Evaluation Food Service Business Strategy Operational Sales Objectives Compliance

Learning & Development Restaurant Operations

Profit Optimization Project Management

CAREER PROGRESSION

Market Leader WHATABURGER, Nashville, TN May, 2022 Multifaceted role as a market Leader drives operational excellence, profitability, ensures high standards are met in the markets and builds team. Market Leaders inspire others to exceed customer expectations and set up new Units for future growth and expansion. Market Leaders are powered by the action plans create based on performance data and financial goals.

Successfully identified priority to establish and maintain standards to open new restaurant High Volume Restaurants

Addressed all needs, requirements and adapt to all circumstances that are needed to open a Successful Unit with sales Volume of $250K per Week

Maintain all action plans in order to create a positive cash flow and financial perspective with in first 60 days of opening

Motivate, Hire and Train a Leadership team to create a positive culture in a growth market Substitute Teacher COLLIERVILLE SCHOOLS, Collierville, TN February 2022 Multifaceted role supervising students employing classroom management tools such as multiple intelligences theory and positive reinforcement, creating a cohesive and consistent learning experience following lesson plans provided by teachers

Engaged students, minimized distractions, and maintained a positive learning environment effectively managing the classroom

Addressed individual student requirements adapting teaching methods to align with specific needs

Furthered Academic advancement providing in-class and at-home assignments based on lesson plans

Developed lesson plans and assignments accommodating student comprehension levels and learning styles consistent with the teacher’s past lesson plans

Operations Associate Lead MCDONALD’S CORPORATION, Nashville, TN June 2018–November 2021 DAYNA LYTLE Page 2 of 2 C. 410-***-**** H. 301-***-**** advtu6@r.postjobfree.com LinkedIn Supported 710 restaurants in order to Optimize business results, recommending and coordinating the assistance of regional support staff and peers to e.g. construction, controller, real estate, training, HR, marketing, technology, and other Subject Matter Experts helming hiring, training, and recruitment of 15 operations associates.

Fueled growth by Managing and offering feedback, preparing, and assembling information, providing recommendations to the Leadership Team, Owners, Restaurants and Operations Team

Designated brand steward ensuring restaurants meet McDonald's QSC, food and restaurant safety standards

Promoted consistency and information transparency training, coordinating, orchestrating all aspects of the Restaurant Operations Improvement Process (ROIP) assessments within assigned owner/operator and restaurants

Capitalized on priority system opportunities formulating action plans consulting with owner/operators, franchise business partners, and operations associates

Successfully identified priority owner/operators and restaurants based on QSC, sales, people, profit potential Field Service Operations Manager MCDONALD’S CORPORATION, October 2015-June 2018 Spearheaded deployment of company tools, Operations Associate (OA) support and expertise, and best practices across business functions. Bolstered owner/operators’ efforts in reinvestment plan development and execution on an annual basis including opening new restaurants, re-builds, re-models, equipment purchases, etc.

Directed district containing 200 restaurants and 36 franchisees over six states relating to Owner Operator (O/O) performance and improvement including Guest Count, Sales, Cash Flow, PNL

Grew top line revenue by 3% to $500M+ annually and customer satisfaction by 2% delivering superior service and customer experiences overseeing consulting activities for O/O organizations

Facilitated informed decision making utilizing data and analytics, coordinating regional planning missions for ~ 300 owners, staff members and Owner/Operators, conducts hiring and training needs analysis of staff

Seamlessly transitioned business review process to Ops Officer or Field VP preparing, managing and participating in hand off

Galvanized business results improvement e.g., new initiatives, upgrading equipment, new technology advantages, proactively recommending how to access and cultivate opportunities to O/O

Drove restaurant adherence to Local Store marketing (LSM), national and co-op promotions, and execution of new products and processes, including new product training and implementation restaurants Regional Training Manager MCDONALD’S CORPORATION, Memphis, TN July 2011-October 2015 Maximized and certified core initiatives engaging Operations Associate to support Champions the McDonald's the People Promise demonstrating, consulting, and following people drivers to gain commitment from O/O. Assigned consulting approach including directive, supportive, coaching, collaborative based on the level of performance of each restaurant

Credited with organization of 50+ divisional meetings and three regional conferences annually

Orchestrated regional training classes for seven consultants, 10 states, and 16 franchisee co-ops, additionally implemented LMS structures and curriculums for 700+ restaurants

Optimized understanding and buy-in of People Review results consulting with O/O

Unlocked sales potential reinforcing importance of restaurants procuring high-performance staff through quality hiring and retention

Minimized risk and exposure educating O/O on HR policies, labor laws, security, and safety procedures, counseling O/O to prevent labor relations issues

Hamburger University Professor USTL&D MCDONALD’S CORPORATION, Oak Brook, IL February 2008-July 2011 Advanced knowledge assimilation mapping instruction for all levels across a variety of formats, including classroom and virtual. Integral consultant and liaison with field training and field operations

Strengthened brand awareness and visibility across the organization

Achieved department goals and objectives as critical team support

Powered personal development maintaining field relevance, future interests and applications

Selected to attend “Women Unlimited” leadership class

Partnered with training and HR staff delivering on the People Promise in restaurants DAYNA LYTLE Page 2 of 2 C. 410-***-**** H. 301-***-**** advtu6@r.postjobfree.com LinkedIn Early Career: Field Service Consultant, NY Metro Region, Operations Consultant, Market Trainer, Restaurant Manager, McDonald’s

EDUCATION

Master of Business Administration Kaplan University Bachelor of Business Management Western Connecticut State University Associate Degree – Hotel, Restaurant, and Institution Management Middlesex County College TECHNICAL PROFICIENCIES

Microsoft Office Suite/Teams, Tableau, Adobe Creative Suite, Teams, SharePoint

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