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Management Consultant Call Centre

Location:
Chicago, IL
Posted:
March 10, 2023

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Resume:

IN A PARAGRAPH

I have worked in and consulted across a variety of industries, business types and problem classes in my capacity as an entrepreneur and management consultant. I have forged a rich and hard earned set of start-up, strategy, growth, innovation, value engineering, product, operating, team building and customer management skills. I am deeply committed to multi-disciplinary learning and thinking as a requirement for keeping businesses and teams relevant, differential and value generative.

WORK OUTCOMES DELIVERED

• A reengineered company value theory, strategy and go to market business model (multiple times).

• A corporate venturing and new business assessment process for a publicly traded IT company.

• A re-envisioned and simplified software product-solution for a legacy insurance policy and claims management system.

• Developed and deployed an innovative target investment screening process and tool for a late stage VC and private equity investor.

• Designed a digital transformation strategy and process for a publicly traded record and content management business.

• Developed and operated a call centre simulation and scenario planning model(s) for a large retail bank.

• Reengineered a bank’s retail branch business process architecture looking to compete in the under-banked consumer market.

• Reengineered the investment funding and appraisal processes for a large government owned development bank.

• Designed, developed and operated a double-sided invoice presentation and payment platform.

• Profitably operated a US hair services brand in the highly competitive South African market

• Launched and operated a muti-product personal care brand through a chain of local and national retailers.

312-***-****

advtu4@r.postjobfree.com

Chicago, Il

www.linkedin.com/in/kevinmackenziestrat

www.bitsframework.biz

KEY ATTRIBUTES

Curious. Analytical. Constructive.

Creative. Multi-disciplinary.

Adaptive. Disciplined. Self-directed.

Manic learner. Committed. Open.

Serving. Collaborative.

EDUCATION

B Comm (Hons) - Economics,

Business Science. Lectured

economics at the Global

Business School.

Guest lectured at 3 leading

South African Business Schools

in the areas of strategy, growth,

and sustained value generation.

.

KM Strategist. Analyst. Value Engineer. Entrepreneur WHAT I AM LOOKING FOR

Join or create a team looking to develop, expand, deepen and/or diversify their sense making, strategic thinking, innovation, value engineering and new business venturing competencies in pursuit of growing their business. Work with teams that value creativity, critical thinking, analysis, and strategic rigour coupled with entrepreneurial nerve. I am open to project work. Published

• Entrepreneur Magazine

• Acumen Business Journal

• Multiple BLOG posts

.

Kevin Mackenzie

Notes - My family and I are permanent residents of the United States. Bcom (Economics & Business Science) attained at the University of the Witwatersrand. B Com (Hons) at the University of South Africa

EXPERIENCE AND SKILLS

• Designing and running enterprise strategic planning processes

• New and emerging market research

• Business case development

• Value hypothesis development and value theory design

• Idea development and testing

• Due diligence and investment screening

• Business model design and evaluation

• Product development and management

• Customer acquisition and management

• Systems, information, data, and process modelling

• Financial modelling

• P&L and cashflow management

• Fundraising

• Talent acquisition

• Team building

• Business process optimization

• Communication, presentation and writing

• Channel development and management

INDUSTRIES CONSULTED TO AND/OR WORKED IN

Banking, Insurance, Software development. Software distribution. Human resourcing, Content and record management, CPG, Retail. Haircare, Education, Management consulting. Business process automation.

MY CORE COMMERCIAL PRINCIPLES AND BELIEFS

• Competing for the right contexts and problems is more important than solutions.

• Every business has an implicit value theory.

• Breakout strategy is born in uncommon beliefs, then shaped by analysis and critical thought.

• If a trade-off is required, better beats bigger.

• Value is a definable, describable and designable for customer effect.

• People engage what they understand.

• The future responds better to our adaptations and iterations than to our planned objectives.



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