Data Entry Administrative Assistant, Customer Service, 10 Key, Expens
Resume:
Patricia Harp
Radcliff Ky *0160
******@***.***
SUMMARY:
Administrative support professional offering versatile office management skills and proficiency in Microsoft office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines. Four years plus.
ADMINISTRATIVE SKILLS:
. Data Entry . MS Access. . Calendaring
. Time &
. Phones . Expense . Windows Reports
. EDI System . Collections.
. MS Excel . Benefit
. ADP Payroll . Lotus . AP/AR. . SAP
. Records Management. . AS 400
. Front Desk Receptionist . Ten Key
. MS Outlook . Quality
. All office practices . MS Word
EDUCATION:
Palmer Business School Manheim, PA 1987
Certificate as Word Processing Specialist
Training Alliance Chicago, IL. 2003
Certified Administrative Clerk
Secret Security Check 2019
Professional Experience:
Amazon
Shepardsville, Ky
1/30/2022 to present
Returns Processor
35 hours flex
Inspection of returned items to inspect what the problem was with the items and determine where they need to be sorted to through the computer. Sorting of packages on either hardliners or softies.
Aerotek
Louisville, Ky
8/16/2021 to 11/3/2021
Customer Service
8 hour day full time
Customer Service for ADP Benefits department. Employee enrollment for Branches of the military and retirees, businesses and companies as well as Corporations. Provided information on the different plans and options that were available depending on the situation of the customer using the knowledge base and specifications of the employer. Remote and in office.
Metalsa
Elizabethtown, Ky
01/2020 to 07/2021
Production/Quality
8 hour day, full time
Production, putting together parts to make a frame for a car. Working in a sub cell that welds the parts together to put on a car frame. Quality Assurance. interact daily with peers and customers to exchange or present factual information or procedures to be implemented. Making sure the products meet customer approval. Working together with a multidisciplinary team. Making sure the team follows standard procedures. Running of reports, mastering time for any new projects. Provide active leadership, worked as liaison to close gaps between quality, projects and plant team. Risk management and problem solving skills. Statistical Process Control experience and ability to demonstrate knowledge. Checking of parts being processed. Meet MPS requirements, guide and lead the product verifications. Insures teams follow standard procedures. Execute and monitor the quality of the work and report any and all issues. Inspiritec LLC
Fort Knox, KY
Call Center Representative
08/2018 to 5/13/2019
8 hour days, Full time
Working for the DOD DMDC/HRC Command Serving customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining databases. Determines, answers, researches and processes military service members and families inquiries and complaints received via telephone or fax. Inquiries by clarifying desired information; researching, locating and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions. Escalating unresolved problems by using multiple mainframe databases (DEERS, BWE, BST, Knowledge Base, OPM, Service Desk, Rapids and Tricare to research Information for interpretation and explanation to the military service member or families. Technical support when needed.
Best Buy
Sheppardsville, Ky
Packer
9/2017 to 01/2018
8 hour days, Full time
Prepared boxes and packed items which were purchased over the internet. Packed multiple items that were bought over the internet. Separated returned items which were returned or broken.
Unemployed
5/2016 to 9/2017
Miller Brothers Staffing
Lancaster, PA
Office Manager Assistant
5/2016 to 09/ 2017
8 Hrs days, Full time
Provided excellent administrative support to the head office manager ensuring that all products were ordered, packed, shipped and delivered in a timely manner. Liaison between corporate and all impacted departments. Distribution of company literature to stimulate client interest. Processed daily and weekly, monthly reports, processed expense reports, handled petty cash. Effective organization skills such as filing, mail, telephones, FedEx, ups, ordering supplies, purchase orders. Preparation of all orders coming from corporate, making sure the vendors did not go over there credit limit, checking for any back orders and making sure payment methods were correct. Handled all daily check deposits and all cash deposits. Handled all data entry of new vendors as well as any other clerical duties.
Unemployed
3/2015 to 5/2016
Holleran Consulting LLC
Mountville, PA.
Data Collections 12/2011 to 3/2015
6 hrs a day, Part-time
Prepared data that was collected from all 50 states from adults identifying emerging health problems. Established and tracked health objectives for the State. Developed and evaluated public health policies and programs through telephone interviewing. Conducted outgoing calls as well as incoming calls. Performing data entry for all surveys whether on the phone or through the mail. Performed mail preps for surveys to be mailed out to the public. Handled ups, opening of all mail. Conducted calls to Hospice families as well to make sure they received proper care and service.
Unemployed. 2009 to 2011
National Clock Museum
Columbia, PA
5/2009 to 8/2009
8 Hrs days, Full time
Librarian Assistant
Checked incoming and outgoing books, worked on the book database which also contained magazines, chapters and miscellaneous articles or important pieces of information. Opened new memberships, delivered all mail to all departments, sent books out via ups, general research, answering phones, printing labels, inquires and any other clerical duties. Adecco & JFC Staffing. Lancaster, PA
Administrative Assistant/Data Entry 6/2006 to 5/2009 1 yr assignments
8 Hrs days Full time
White Oak Display, Armstrong Industries, Auntie Anne's Data Entry for White Oak Display. Assisted with payroll, handled the inventory of all flooring coming in and going out. Prepared time and expense reports for the sales department. For Armstrong, I handled all new vendors coming aboard because of a buyout. Processed all credit applications, ran weekly and monthly reports on AS400, Input information via Gartman system, tracked everything coming in and coming out, prepared credit memos on SAP along with returns, Executed handling of collection and accounts receivable in a timely manner. Handled bank reconciliation for Auntie Anne's, ran orders via information Source App, worked on various spreadsheets for product percentages, usages and materials used from all stores in a five county radius.
Unemployed 2002 to 2006
Stay at home mom.
Westaff Staffing
Chicago, IL
Executive Secretary for Kid Care Program and IRS Clerk II, Administrative Assistant 3/1999 to 3/2002
6 months to Year assignments
8 Hrs days, Full time
1 year or more assignments to sign families up for child care, paid by the State of IL. Duties were to receive incoming files (applications) from different county's thru Fedex, keeping track of all files on excel spreadsheet of applications coming in and out of the office. Making sure that all data entry personnel had work at their work stations, making sure all final paperwork was in proper order and all entries were completed. Handled all incoming and out-going mail, responsible for keeping attendance of all other temps reporting to the site. Ordering of and the tracking of all office supplies. Worked for the IRS, HR department, it was a 1 year or more assignment as Clerk ll. Duties were to make copies of all tests that were given for lateral moves. Went over the test, graded them and sent out letters to the ones who passed the test and got the lateral promotion. Administrative Assistant for MBDA (Minority Business Development Agency) Duties were answering phones, incoming and outgoing mail, typing, organization of packets, payroll, coping, planning of advertising events, office supplies, time and expense reports.
References upon request
All laps in times are due to unemployment.
Contact this candidate