Customer Service Call Center

BRENDA MONTAN O

Bellflower · C; 562-***-****

Email: ************@******.***

OBJECTIVE To obtain a challenging position where I can enhance my experience, utilize my skills and knowledge for an employer that promotes a high level of productivity, teamwork, and professional growth. SKILLS &

ABILITIES

Spanish/English, Customer Service, Team Player, Multitask, Self-Stater, Detailed, Excellent Organization, Communicator, Leadership Skills, Microsoft Office (Outlook, Excel, Word & Power Point) EXPERIENCE CUSTOMER CARE SPECIALIST (PART-TIME) BORBA PROPERTY GROUP August 2022 – Present

· Spanish/English Customer Service

· Answering, screening, and forwarding phone calls in a professional manner and taking detailed, informa0ve messages.

· Call, Respond, and Follow up with Client’s status and Documenta0on as needed

· Prepare client forms as needed

· Assist clients with basic informa0on

· Assis0ng in comple0ng general tasks, including with copying, scanning, faxing, emailing, mail, and note-taking

· Other job du0es as assigned

· Rent increases, 3-day no0ce pos0ng and collec0ons

· Evic0on Specialist

CALL CENTER/FINGERPRINT SPECIALIST ATTORNEY ERIC PRICE March 2018 – February 2022

· Spanish/English Customer Service

· Complete transla0ons & serve as interpreter as needed

· Answering, screening, and forwarding phone calls in a professional manner and taking detailed, informa0ve messages.

· Call, Respond, and Follow up with Client’s status and Documenta0on as needed

· Scheduling, and confirming appointments

· Live Scan Fingerprin0ng

· Prepare client forms as needed

· Assist clients with basic informa0on

· Assis0ng in comple0ng general tasks, including with copying, scanning, faxing, emailing, mail, and note-taking

· Other job du0es as assigned

OFFICE ASSSITANT MANAGER J&E CONSTRUCTION

January 2014 – March 2018

· Spanish/English Customer Service

· Answering, screening, and forwarding phone calls in a professional manner and taking detailed, informa0ve messages.

· Assist with change orders, invoices, RFI, inventory, schedules, and deliveries EDUCATION COLEGIO DE BACHILLERES, JALISCO MX.

January 2006 – January 2009 – General Studies

PARAMOUNT ADULT SCHOOL, PARAMOUNT CA.

August 2014 – December 2018 – English Studies

Contact this candidate