Service Representative Customer
Resume:
Alicia S. Ellison
Pineville, NC 28134
704-***-**** or *********.**@*****.***
Objective:
To work with computers fixing and programming them
Education:
ITT Technical Institute December 2011
Central Piedmont Community College May 2009-August2009
Certification in Medical Office Administrative Procedures
Skills:
Software: Windows XP, WordPerfect, Lotus Notes, Microsoft Excel, Microsoft Word and PowerPoint, wpm 55
Professional Experience:
Area Wide Protective service
Traffic Control Specialist
July 2016-March 3, 2017
Helped control traffic
Setup work zone for customers
Was liaison between customers and office- customer service
Drove a two person truck to work sites
PCI Group
Insert Operator
October 2014-July 2016
Operating a Pitney Bowes inserting
Quality control
A&C Clean
Bank cleaner
June 2013-October 2014
Cleaned banks
Took out trash and cleaned up break rooms, mopped, dusted
FedEx Smart post
Parcel Sort Assistant
August 2010 -July 2012
Sort packages - unload trucks - and load trucks
City of Charlotte
Utility Technician
April 2008- August 2010
Drove crew cab truck to different job sites
Helped fix customers utilities
Drove crews that needed drivers
Food lion Warehouse
Switcher Driver/Yard Jockey
July 2007-April 2008
Moved Trailers From warehouse to warehouse
Drove tractor
Eurest Dining Services
Customer Service
August 2005 to July 2007
Verified receipt of customer’s orders - Provided customer service to warehouse department
Customer service representative / liaison between managers and line employees
Verified incoming orders place by managers
Line server and cashier
Inventory
ATT
Bill Processor
February 2001 to October 2004
Processed bills - Maintained manual customer files
Verified outgoing mail matched customers’ accounts and addresses
Updated customers online data - Customer service representative / liaison between managers and line employees
Researched customer complaints
Frito Lay
Administrative Assistant Accounts Payable Dept.
February 2000 to February 2001
Directed incoming and coordinated outgoing telephone calls
Organized and maintained filing system- Verified receipt of customer’s orders
Updated customer accounts -Entered invoices online
Provided customer service to trucking department -Researched and followed up customer complaints with written communications
References upon request
I have held several temp jobs in between the gaps of employment
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