Human Resource professional with 17 years progressive experience

Teresa Gerrard

Human Resource Manager

*********@*****.*** • 208-***-****

www.linkedin.com/in/teresa-g-gerrard • Umatilla, OR 97882

Growth-focused professional with 14+ years’ experience overseeing complex HR and business operations. Instrumental in building, developing, training, and leading diverse teams for seamless operational activities and service delivery. Proven history of measuring and improving operations performance by implementing continuous improvement initiatives. Experienced in managing full employee lifecycle, including recruitment, staffing, onboarding, orientation, performance management, terminations, and employee engagement as per company policies. Strive to facilitate training, procedure, and practices development to maintain retention and performance. Demonstrated ability to ensure placement of coaching, performance systems, and feedback to optimize workforce productivity. Refined communicator, public speaker, and negotiator with proficiency in building strong relationships across multi-disciplinary functions, stakeholders, and senior leadership.

Areas of Expertise

Human Resource Management

Multi-unit Operations Management

Policy & Procedure Development

Budget Developing & Management

Employee Performance Management

Unemployment Claims Management

Leadership & People Management

Strategic Planning & Execution

Recruitment & Staffing

New Employee Orientation

Regulatory Compliance

Reporting & Documentation

Professional Experience

HR Manager, Lamb Weston – Boardman Center, Boardman, OR 4/2016 – 8/2022

Evaluated state of human resources in the plan for identification of improvement opportunities as a Strategic Business Partner. Contributed to increasing safety, manufacturing, quality, and customer-service goal acquisition by driving employee engagement, while developing and aligning HR initiatives with business strategy. Delivered management education and advice on salary administration along with performance management and compensation and benefits policies. Steered staffing process involving sourcing strategies, interviewing, job offers, and orientation. Ensured strict monitoring and administration of employee claims with associated performance-based and harassment incidents. Improved compliance with set policies by recommending necessary changes in collaboration with managers. Harmonized responses, delivered suitable investigation actions, and developed resolution of grievances by providing guidance on policies and procedures. Revised policies and promoted compliance based on industry regulations and legislation. Streamlined operational activities by leading staff of two HR professionals and four hourly trainers.

●Drove departmental and business objectives by launching company-wide HR strategies, practices, and policies.

●Enhanced training, staffing, communication, and diversity culture building through monitoring and continuous improvement action planning.

●Ensured availability of competent professionals by planning and managing recruitment activities using strategic personnel, staffing, and position management practices.

●Offered career planning and development counsel to employees and managers based on HR Planning platforms, including Performance Management (PMP), Talent Management, and Individual Development Plans.

●Boosted employee buy-in of organizational objectives via orientations of new team members, roundtable meetings, and exit interviews for established employees.

●Increased applicant flow by 50% in two months and headcount by 5 month-over-month through robust recruiting strategy.

●Improved recognition by 30% through overhauling of employee engagement program.

●Reduced new hire turnover by 50% in first quarter along with job progression enhancement by 50% through implementation of training committee to address feedback on training program.

HR Generalist, ConAgra Foods Lamb Weston / Columbia Basin Blends, Pasco, WA 10/2013 – 4/2016

Oversaw multiple functions, including hourly and salary staffing with associated paperwork/system updates, hourly wage and benefits surveys, compensation recommendations, HR support to employees, and facility’s affirmative action plan and EEO reporting. Planned and initiated training sessions on respectful workplace, harassment/discrimination, and code of conduct as well as carried out confidential investigations on the same. Identified and mitigated time loss by liaising with employees and worker’s compensation team. Chaired roundtable meetings with hourly population, recommending action plans to leadership team based on ideas gathered. Facilitated informed decision-making by updating payroll and personnel information into HRIS program. Supported safety function via participation in central safety meetings, key concepts audits, and ergonomics focus group. Led annual open enrollment meeting, explaining and administering medical insurance, disability, and flexible spending accounts.

●Increased participation and reach by 86% as Wellness Chair.

●Formulated and implemented policy changes based on employee feedback, which improved organizational culture.

●Optimized employee uniform program, which resulted in saving thousands of dollars for the company in first year.

●Accomplished set goal of ‘one of the best places to work’ by collaborating with plant leadership to foster a culture that encouraged feedback and ideas from plant floor.

●Delivered coaching to managers on employee engagement, documentation, discipline, and performance improvement.

●Devised and managed annual budget in coordination with plant leadership.

●Enabled best-in-class talent identification by administering new-hire orientation and basic recruiting tasks.

●Managed unemployment claims as Company Representative at unemployment hearings.

Associate HR Generalist, ConAgra Foods Lamb Weston/Morrow Cold Storage, Boardman, OR 8/2012 – 10/2013

Governed hourly/salary staffing with associated documentation/system updates, while managing brass rings tracking and maintenance as well as facilitating hourly wage/benefits survey and providing compensation recommendations. Planned and headed annual employee open enrollment meetings to address benefits issues. Coordinated wellness program participation as Wellness Committee Member. Delivered general HR support to employees for improved employee experience. Formulated and maintained facility’s Affirmative Action Plan. Improved flow of information and service quality by updating payroll and PeopleSoft data. Recommended positive changes to safety function based on participation in central safety meetings, key concepts audits and preparations, and ergonomics focus groups.

●Ensured work/life balance and reduced turnover by implementing 12-hour schedule.

●Minimized number of out-of-work and light-duty team members by implementing 90-day light program.

●Increased diversity in workplace by implementing robust hiring procedures, which boosted headcount by two.

●Delivered training on respectful workplace, harassment/discrimination, and code of conduct.

Career Note

HR Specialist ConAgra Foods Lamb Weston, Paterson, WA, 5/2011 – 8/2012; managed overall aspect of hourly personnel recruitment, while filling temporary staffing needs in liaison with staffing agency. Facilitated new hiring process and returning employee orientation. Processed WOTC, ADP, I-9, payroll, and PeopleSoft for new hires. Delivered training on employee recognition program (E2). Provided support to HR Clerk with Kronos timekeeping entries and payroll reconciliation as well as supported HR Generalist on day-to-day tasks.

HR Specialist Standlee Hay Company, Eden, ID, 6/2008 – 2/2011; played a vital role as Benefits Administrator managing 401K, health, dental, FSA, HRA and vision insurance, vacation, and sick and personal leave. Led seasonal hiring of 100 team members. Conducted annual open enrollment meetings and articulated information to employees after probationary period. Led hourly/salary recruitment, including writing and placing employment advertisements, posting open positions, and managing interviews, testing, reference checking, and selection. Planned and carried out safety and HR training for processing plant, while administering OSHA 300 recordkeeping for payroll for 150+ employees.

Key Projects

Devised procedures for hiring/firing of employees as well as documentation procedure for disciplining employees.

Developed new benefit package as well as pay structures for hourly employees.

Established employee recognition programs, implemented electronic timekeeping system, and incorporated electronic application process capable of capturing EEOC information.

Introduced new company-wide policies through research, collaboration, and implementation.

Education

Bachelor of Business Administration; Major in HR, Business Management (GPA: 3.5), Boise State University, Boise, ID

Associate of Arts; Major in Business Management, Marketing (GPA: 3.7), College of Southern Idaho, Twin Falls, ID

Technical Proficiencies

Microsoft Office Suite (Excel, Word, PowerPoint, Publisher, Outlook) PeopleSoft, Kronos, Attendance Tracker, Payroll

QuickBooks and MAS 200 Unitime – Timekeeping System Workday – HR Management System Workloud – HR Scheduling System

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