Service Representative Customer

Tewksbury, MA ***** 978-***-**** *******@*****.***

HOLLY CUSANO

Responsible, reliable, and detail oriented professional. A passionate, articulate, and motivated team player who provides top tier customer service. Proficient in maintaining corporate and customer satisfaction while contributing to company success. PROFESSIONAL

SUMMARY

SKILLS Documentation and

Recordkeeping

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Multitasking and

Prioritization

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Outstanding Customer

Service

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Upbeat and Positive

Personality

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Efficient and Detail-

Oriented

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Strong Communication

Skills

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● Accurate Money Handling

Building Customer Trust

and Loyalty

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Strong Analytical and

Problem Solving Skills

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● Regulatory Compliance

● Service Oriented

● Team Player

PRIVATE PCA/CARE PROVIDER 01/2015 to 03/2021

Daniel Westlake/Northeast Arc, Wakefield, MA

CATERER 05/2005 to 05/2018

Montvale Plaza, Stoneham, MA

PRIVATE NANNY 06/2003 to 05/2005

Multiple, Burlington, Wilmington, MA

WORK HISTORY

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

● Assisted with dressing guidance, grooming, meal preparation and medication reminders. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

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Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

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Set up and disassembled food service stations, equipment and furniture per contract specifications.

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Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

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Communicated with event coordinators and facility management to obtain appropriate catering accommodations.

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Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

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● Provided friendly, courteous service to create memorable moments for guests.

● Served appetizers, delivered entrees and refilled beverages for banquet guests. COLLECTIONS SPECIALIST 02/2001 to 06/2003

Valentine & Kebartas, Lawrence, MA

DIRECT CARE MANAGER 11/1995 to 02/2001

Community Group, Wakefield, MA

CASH CONTROL TELLER/CUSTOMER SERVICE REPRESENTATIVE 01/1989 to 11/1995 Bank Of Boston, Winthrop, MA

BETTING CLERK 04/1992 to 11/1994

Wonderland Dog Track, Revere, MA

● Researched accounts and completed due diligence to resolve collection problems.

● Counseled debtors on payment options and arranged installment agreements. Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

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● Processed payments and applied to customer balances. Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

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● Provided care to Developmentally Disabled clients in their homes

● Assisted with personal hygiene, feeding, medications, medical appointments Worked together with a team of professionals, DMH, DMR and families to formulate ISP's, and behavior plans

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● Financial and medical record keeping for the Group Home

● Prepared bank deposits and corporate cash shipments. Ordering, verifying, and secure handling of all incoming and outgoing currency exchanges via the Federal Reserve Bank

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● Maintaining and managing vault limits

Domestic and foreign wire transfers, check cashing, cash advances, issuance of cashier checks, money orders, and personal check certifications

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● Conducted daily teller, ATM, and branch settlements

● Product Sales

Delivered excellent customer service and maintained a high level of professionalism at all times

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Established and maintained business relationships with new and existing customers; recruited and assisted business owners with the opening,maintaining, and transferring accounts

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● Research and resolution of customer inquires

Throughout multiple mergers, acted as troubleshooter; facilitated in educating the employees of former financial institutions, about Commercial Banking federal regulations

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● Handled currency exchanges for players wishing to bet with chips or coins.

● Managed payouts or collection of amounts at conclusion of wagers.

● Collected cash bets from players and documented amounts in records.

● Set up and broke down money banks for cash floats or game tables.

● Ensured cash drawer balances

● Verified customer identification

Swampscott High School, Swampscott, MA

High School Diploma, 05/1988

EDUCATION

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