ANDREW KIRKENDALL

Jacksonville, FL *****

904-***-**** advtqe@r.postjobfree.com

EXPERIENCE

Front End Manager 10/21- Current

Total Wine & More- Jacksonville, FL (10-2021 - Current)

Manage Front End Team

Train and develop front end team members

Develop new front end procedures

Manage Schedule and payroll

Executive Team Leader

Target - Jacksonville, FL (04/2020 - 10/2021)

Managed Asset Protection Team

Developed Safety Internal and External Strategy

Drove Safety Advocacy

Zone Loss Prevention Manager

Bealls Inc. – Jacksonville, FL (02/2018 - 04/2020)

Managed Loss Prevention Team overseeing 36 stores in Florida and Georgia

Developed shrink target store strategies for High shrink stores

Trained both new loss prevention teams and operational partners in strategies to reduce shrink Completed the most internal investigations in the company 2 years in a row

Led the only team to reach all shrink and metric goals for FY 19 District Loss Prevention Manager

Bealls Inc. – Jacksonville, United States (04/2014 - 02/2018)

Collaborated with law enforcement in investigating and solving theft and fraud cases

Installed covert surveillance systems (March, Avigilon, Costar, Pelco)

Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement

Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations

Supervised surveillance, detection and criminal processing related to theft and criminal cases

Developed standard operating procedures and document workflows for current and future process steps

ANDREW KIRKENDALL

Jacksonville, FL 32257

904-***-**** advtqe@r.postjobfree.com

Lead Loss Prevention Agent

Bealls Inc. – Jacksonville, FL (09/2009 - 04/2014)

Lead team in external productivity

Maintained operational controls

Developed several large ORC cases with multiple Police Jurisdictions

Supervised a Team of 5 Agents

Managed and archived quality documentation and participated in internal and external quality audits

Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement

Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs

Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers

EDUCATION/CERTIFICATIONS/LICENSES

Microsoft Office Suite

Excel, Outlook, Word

APIS Case Management

Exception Based Reporting

Internal Investigations

EXPERIENCE

PROFICIENCIES

Wicklander - Zulawski Certified

University of North Florida

Criminal Justice

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