Service Representative Call Center
Resume:
Michael Hill
**** * **** *** *******,AZ *****
**************@*****.***
PROFESSIONAL PROFILE
A seasoned individual contributor and team player with strong written/verbal communication skills to
manage customer interactions and proven ability to exceed expectations.
OBJECTIVE: A position in a growing organization, requiring a resourceful problem solver with computer
proficiency, and excellent customer relations skills.
PROFESSIONAL EXPERIENCE
Caregiver/BHT, 03/21 – 11/22 Phoenix Rising Of Arizona, Phoenix, AZ
• Teach clients basic communication, and basic living skills
• Administer Medications for the clients
• Creating new programs for our clients
Provide service to clients to ensure no substance is being used, cook, clean, uplift clients, lead daily activities, transport to and from appointments, meeting, etc
BHT Mnager 01/2020-02/2021 Spectrum Health Care
•Visit in person at one of our locations throughout Arizona.Anywhere care.
•We offer professional medical and non-medical care and support in the comfort of the patients own home, we offer a personalized range of supports including nursing care, Elder care, support with daily living skills, live in care, Companion care, Personal care support, including help with bathing and dressing Houskeeping, including cooking and cleaning medication managment
Lead BHT 03/2020-11/2020 ST Lukes Behavioral Health Center
•Provided a comprehensive and focused assessment of each patients needs resulting in an individualized approach based on the patients needs.
•Providing a continuum of care that is responsive to the patients needs and advocates for the most appropriate level; of care.
•Providing services with a physicaian led multidisciplinary team treating patients and their families with dignity and compassion.
•assist with vitals, check on the patient ever 15 minfor twelve hour overnight/day shift, uplift patients positive attitude great energy
Health Service Associate, 12/19 – 10/20 Mckesson /RemX Scottsdale, AZ
• Receives calls via assigned call queues.
• Ensures that the assigned queues are worked on a regular basis.
• Answers Phones and Assists Customers with concerns as needed.
• Answers shipping and delivery questions.
• Initiating new account set-up or assisting with various account updates.
• Directs customers to proper departments when questions are outside of our assigned scope of business.
• Completes ongoing training as assigned.
• Contacts Doctors’ offices to verify benefits and eligibility for specific programs.
• Align insurances with accurate information after confirmation of it being active and current.
•Update patients’ profile with accurate information to receive medication.
Restoration Specialists, 1/2018-12/19 Dry Force Mesa, AZ
• Damage Assessment, Removal, and Extraction of standing water
• Decontamination based on the water's entry point
• Dry out of affected areas, and assessment of contaminants
• Reconstruction through our partners testing and verification
• Detailed monitoring, updates, and documentation of the entire restoration process electronically
Incident Response Team, 5/2016-1/ 2018 Uber Phoenix, AZ
• Incident Response Team Deals with highly sensitive issues for both our riders and our partners
• Presented with difficult situations, We find out exactly what happened and work with the rider
and/or partner to make sure the appropriate action is taken
• Providing exceptional support, ensuring that problems are resolved promptly while developing deep
relationships
Dispute Resolution Specialist, 3/2014-4/2016 Target Financial Tempe, AZ
• Consistently demonstrates patience and professionalism as well as flexibility and a positive attitude
• Updated customer files and payment information
• Take inbound and place outbound calls to customer to resolve issues and disputes on Credit Card
Accounts
• Resolve fraud and open fraud case
• Request information from customers
Customer Service Representative, 10/2011- 05/2012 Sales Sears Tempe, AZ
• Provides positive frontline contact with the customer
• Determines and meets customer needs
• Provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping
experience is positive
• Product, repairs, high use parts application, as well as excellent communication skills to translate
customer needs into Parts/Carry-in solutions
• This position also requires the ability to exercise the appropriate level of persuasiveness needed to
close the sale.
Sales Professional, 1/2011-9/2011 Direct Alliance Phoenix, AZ
• A leader in outsourced sales and marketing solutions that ignite sales for clients by generating new
business and building long-term customer relationships
• Designing, deploying, and maintaining inside sales channels, complex marketing services, and
more to deliver some of the best revenue-to-expense ratios in the industry
• High volume inbound call center environment to create new accounts for customers based on
business need
• Sales, payment processing, credit assessments, and opened accounts for new and established
clients
Sales Professional, 2/2008-12/2010 G.C Services Phoenix, AZ
• High volume inbound call center environment where sales representatives made payment
arrangements for Sprint PCS past delinquent accounts
• Processed credit card payments and routed certain calls to correct personnel
EDUCATION
Tucson High School, Diploma, 1999-2003
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