Customer Service Financial Analyst

Mohcine DAOUDI

E -mail: d *******@*****.*** - l i nkedin.com/i n /mohcinedaoudi

Address: Sterling-20165-Virgina - Authorized to work in the U.S for any employer, willing to relocate SUMMARY

Throughout my career, I have achieved significant accomplishments that have solidified my reputation as an accomplished senior manager. With a diverse background in international trade, finance, credit risk analysis, and global strategies, I am confident in my ability to drive growth and profitability in any organization.

My academic background includes a Master's and Post-Master's degrees in Information & Telecommunication Systems, an MBA in Corporate Finance (Minor in Accounting), and a Bachelor's of Science in Biology. Fluent in English, French, Arabic, and basic Spanish, I have been able to successfully navigate diverse cultures and conduct business effectively across different regions.

My experience as Director of Operations, Manager of International Trade & Marketing, Senior Financial/Credit Risk Analyst, and Financial Analyst, and Equity Research Analyst has provided me with a unique skill set that has allowed me to excel in various roles.

I have a proven track record of success in increasing revenues, achieving annual sales growth, building solid client portfolios, developing and strengthening distribution channels, and resolving complex financial and business trade issues. These achievements have not only increased profitability for the organizations I have worked for but have also helped to establish me as a trusted leader and problem solver.

Overall, I am confident that my unique combination of expertise and experience make me a valuable asset to any organization seeking to drive growth and profitability through strategic planning, international trade, and financial management. My accomplishments speak for themselves, and I am excited to continue to make meaningful contributions to the organizations I work for in the future.

EDUCATION

THE JOHNS HOPKINS UNIVERSITY, Carey School of Business, Baltimore, Maryland (USA)

Master’s o f S c i ence, I n f o rmation & T e l e c ommunication S ystems (MS) : 05/2 003

P o s t -Master’s, I n f o rmation & T e l e c ommunication S ystems ( P ost-G r aduate): 0 5 / 2002

Master’s o f B u s iness Administration, (MBA) Corporate F inance: 0 5 / 2000 THE UNIVERSITY OF DISTRICT OF COLUMBIA, Washington D.C (USA)

B a c helor o f S c i ence (B S ) B i o l ogical & L i f e S c i ences; 05/1 994 PROFESSIONAL EXPERIENCE

PESCA MAREE Company; Morocco 03/2018 – Present

Director of Operations (Hybrid)

As Director of Operations at a leading seafood processing and exporting company specializing in fresh, frozen, and value-added seafood products, I am responsible for managing all aspects of the company's core business, which involves manufacturing, processing, and distributing seafood products to HORECA, wholesalers, and global food distributors.

With a team of 12 direct reports and over 30 indirect reports, I oversee all daily operations, including production planning and scheduling, inventory management, quality control, logistics, and supply chain management. I am also responsible for developing and implementing strategic initiatives to drive growth and profitability, while ensuring compliance with regulatory requirements and industry standards.

During my tenure, I have successfully increased revenues by 300% in the first 3 years of operations, and by 20% thereafter, through a combination of innovative product development, strategic partnerships, and effective cost management.

I have also implemented best practices in lean manufacturing and process improvement, resulting in improved efficiency, reduced waste, and enhanced customer satisfaction.

Overall, as Director of Operations, I am committed to delivering results and driving the success of the company through effective leadership, strategic planning, and operational excellence. MOHCINE DAOUDI P ROFESSIONAL EXPERIENCE Page 2/2

ALPHA SOUTH Company, Morocco

Manager of International Trade & Marketing 03/2005 - 03/2018

As co-founder of the company, I leveraged my entrepreneurial spirit and industry expertise to build solid B2B portfolio of local and global wholesalers from the ground up. Through my strategic vision and deal-making skills.

Identified, negotiated, and evaluated new opportunities, driving deal processes to successful completion. With an unwavering commitment to growth and profitability, I achieved annual sales growth of 43% over the last 5 years, and 10% thereafter, through a combination of innovative product development and strategic partnerships.

Working across different government and private sector organizations and auditors, I ensured compliance with international quality standards, while expanding the company's products' portfolio.

Overall, my passion for excellence and results-driven approach have enabled me to achieve exceptional success in building and growing the company, while maintaining a focus on delivering value to customers and stakeholders alike. QWEST COMMUNICATIONS INTERNATIONAL INC., Arlington, VA (USA) 03/2000 -07/2004 A subsidiary of Lumen Technologies a facilities-based technology and Communications Company; with one of the world’s largest and most technologically advanced networks, 10000+employees; Revenue: $10+billion. Senior Financial /Credit Risk Analyst 01/2001 - 07/2004

As a Senior Financial and Credit Analyst, I played a critical role in mitigating credit risk for my organization.

I excelled in performing complex functions that pertained to credit risk evaluation by analyzing financial, trade, and credit data to determine the degree of risk involved in extending credit.

My ability to make sound decisions on whether to approve or deny new and extended credit within the set authority established by senior management and state/federal laws was unparalleled. Additionally, I worked tirelessly to ensure that branch offices cooperated with other departments to maximize efficiency within the company.

One of my biggest accomplishments was improving the collections processes from risky clients, resulting in significant drop in debt exposure from 5% to about 3% annually. This effort led to direct savings of nearly $50M.

To support my work, I designed and implemented smart database queries that had early detection of irregular high or risky billing, setting off a warning to the fraud detection team to intervene. I also resolved customer-specific credit issues and actively trained staff on new and existing risk management tools and various software applications.

My dedication and hard work were recognized through various company awards, including recognition for resolving complex customer issues and my conception and implementation of a smart data system that detects and prevents high-risk and telecom fraud.

Throughout my tenure, I leveraged my expertise with Excel, Oracle, SQL, Seibel (CRM), and other proprietary software tools to accomplish all of my tasks efficiently and effectively. Financial Analyst 03/2000 - 01/2001

As a skilled professional with a keen eye for detail, I was responsible for tracking, analyzing, and resolving billing problems that arose with the company's various product offerings and professional services.

My ability to identify trends and suggest practical solutions ensured that our billing systems were always operating at optimal levels. To this end, I meticulously documented all problems' resolutions in our tracking system and provided detailed reporting on cramming reduction.

To prevent recurring problems from arising, I fostered strong communication channels with appropriate internal departments, including customer service, fraud, and escalation, correspondence, the adjustment management group, direct remit, alternate marketing, and local exchange carriers. My proactive approach to addressing billing issues ensured that our customers received the best possible service, while simultaneously reducing our company's exposure to risks and losses.

My expertise in documenting and resolving billing issues, coupled with my proactive approach to problem-solving, helped me to make a significant impact on the organization. I am confident that my skills and experience would be a valuable asset to any company looking to improve their billing systems and provide exceptional customer service. MERRILL LYNCH Private Client Group, Alexandria, VA (USA) 02/1999 - 07/1999

(Intern) Equity Research Analyst

Merrill Lynch is a global Financial & wealth Management institution a division of BANK OF AMERICA Inc.

Conducted detailed research of several sectors of U.S and global economy with a particular focus on high-tech and biotech as part of my MBA internship. Assisted in managing the daily inquiries & operations of a $150 million investment portfolio.

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