David Gilliam

SR. Analyst Product Implementation Escondido, CA 92025 advtiu@r.postjobfree.com PH: 760-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Independent Field Service Technician

SDT - Moreno Valley, CA

January 2017 to Present

Self-Employed - Independent Field Service Technician / Computer Technician Responsibilities:

•Provide hardware and software support for end users.

•Provide Troubleshooting and break/fix support for dell laptops, desktop, hardware, software, printer issues.

•Constructed Computer Hardware.

•Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

•Diagnose, replace CPU & Mother Board, installed Microsoft software and replaced damage parts.

•Monitor network operations and resolve routine network monitoring problems.

•Monitor network performance.

•Resolve routine trouble tickets.

•Routine monitoring equipment installation and maintenance activities

•Performing relatively straightforward installation and/or maintenance assignments on network switching equipment.

CareFusion - San Diego, CA

April 2017 to January 2019

SR. Analyst Product Implementation / Level 1 Trainer

• Install and support Pyxis hardware and software.

• Mentor team members on strategic products, best practices and customer education.

• Complete training and develop competency in a minimum of three core Pyxis product lines.

• Conduct client training on the use of Pyxis products.

• Provide advanced problem solving, troubleshooting and system consultation as needed for client.

• Perform upgrades to Pyxis software and hardware.

● Verify and insure devices assigned to the location meet company specs hardware and software upgrades. Complete final closing of site's paperwork and email final documents to the appropriate parties.

Simple Date Tech - Las Vegas, NV

May 2009 to May 2017

Field Service Technician - On Going /On Call

●Install OS, Antivirus software and Extras, MS Office setup, troubleshoot desktop, Laptops. Printer setup.Install and configure security camera systems. Program and install POS's. Sales Rep/CS.

●Provide Troubleshooting and break/fix support for dell laptops, desktop, hardware, software, printerissues.

●Complete Final paperwork for site and communicate with customer the outcome of project.

Fresh N Easy - Las Vegas, NV

June 2010 to April 2013

Team Lead

Managed a team and insure daily task and store operations are implemented and sign off.

CVS Pharmacy - Las Vegas, NV

January 2007 to October 2010

Shift Supervisor

Managed Night crew, complete nightly duties, and order cash for store use, PDA Vendor's merchandise and complete invoice. Order merchandise for assigned arears

Education

A+ Certification

Computer Education Institute - San Diego, CA

October 2000 to June 2001

Skills

•Customer service (10+ years)

•printers (10+ years)

•Problem solver (10+ years)

•Receptionist (10+ years)

•Retail sales (7 years)

•team player. (10+ years)

•Microsoft Word (10+ years)

•Training (10+ years)

•Linux (2 years)

•Word (10+ years)

•Solid works (5 years)

•Mobile Devices (5 years)

•Field Service (10+ years)

•Computer Hardware (10+ years)

•Software Troubleshooting (10+ years)

•Microsoft Windows (10+ years)

•Help Desk (10+ years)

•Active Directory (10+ years)

•Service Technician Experience (10+ years)

•Microsoft Office (10+ years)

•Microsoft Windows Server (5+ years)

•Operating Systems ( Windows XP, 7, 8, 8.1, 10)

•Technical Support (10+ years)

•Computer Networking (10+ years)

•Desktop Support (10+ years)

•Remote Access Software (10+ years)

•Network Support (5+ years)

•Mac OS (5+ years)

•LAN (10+ years)

•PowerShell (10+ years)

•DNS (5+ years)

•TCP/IP (5+ years)

•IT support (10+ years)

•IP networking (10+ years)

•TCP (10+ years)

•DHCP (10+ years)

•Network Monitoring (5+ years)

•System Administration (5+ years)

Assessments

Problem Solving — Completed

March 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Proficient in Microsoft products. Desktop & laptop troubleshooting experience. Knowledgeable of installing and configuring Windows operating systems. Experience in replacing computer hardware. Experience in installing network printers. Customer service orientated. Problem solver and research experience. I am a great listener, and organized team player.

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