Service Agent Representative

Alondra

Hawkins

******************@*****.*** 901-***-**** Memphis, TN 38126

Summary

Customer Service Repetitive with 10 years of experience in customer service and call center. I am a great team worker and I am self-motivated. Open minded and able to pick up on new processes and systems. Excellent time management skills, multitasking skills, with previous experience in customer care. Known by my peers for critical thinking and problem-solving skills. I feel like I would be a great assist to any company, and I look forward to speaking with you, any more information needed please email.

Skills Summary

Written and verbal communication, customer service skills, positive attitude, empathy, people oriented, adaptability, pays attention to detail, problem analysis, payment processing, Microsoft word, Microsoft excel, standard email, power point, data entry and can type 40 wpm.

Degree/Date of Graduation

High School Diploma

Bolton High School

Graduation Date- May 26, 2006

Name of Employer

IRS

Customer Service Agent

July 2021 -currently working

Responsibilities:

Answering inbound calls, answering all tax questions, updating account information, transferring to proper department.

Ciox Health

Medical Records Retrieval Specialist

March 2021- July 2021

Responsibilities:

Making outbound calls, calling doctor offices and hospitals to retrieve medical records, updating accounts, updating files, faxing paperwork to doctor offices.

Regions Bank

Customer Service Agent

July 2019- February 2021

Responsibilities:

Answering inbound calls, updating account information, taking credit card payments, transferring to proper department, taking fees off bank accounts, answering question about different bank accounts, transferring to local branches.

Terminix

ServiceMaster

Customer Care Agent

September 2015- July 2019

Responsibilities:

Answering inbound calls, making outbound calls, handling invoices, doing mail, processing payments by credit card or check by phone, updating customers accounts, going over contracts, sending emails to branch managers.

American Home Shield

ServiceMaster

Customer Service Representative

July 2015-September 2015

Responsibilities:

Answering inbound calls, handling work orders, updating customer accounts, providing companies repair information, transferring to correct department.

Contact this candidate