Front Desk Hotel
Resume:
OTABEK AKHMADJONOV
Married and have two kids.
***-**** ********* ****** *****-cho, Yamashina ward, Kyoto Japan
+81-803***-**** (mobile)
**********@*****.*** *********@*****.**
Otabek-usa1
OBJECTIVE To contribute in an organization company where I can make best use of my professional experience for the benefit of the organization. Always looking to acquire new skills and knowledge as well as progressing in my career and adding value to an organization to make this happen.
WORK
EXPERIENCE
Richard Robbins:
Peter Alatsas:
Chris Pickering:
Greg Turner:
Hitomi Igawa:
Elliot Lawes:
Currently: Front Office Manager
English teacher. Accounting, New projects coordinator. Purchasing Supply Chain Manager
Interpreter, Restaurant Assistant Manager, Front Desk, Concierge, Guest Services Manager,
Hotel Front Desk Supervisor, Front Office Manager For references, and Reported to:
F&B Managing Director, Executive Chef.
*******.*******@*********.***
CEO, Ma Art Signature Resorts, and Starwood hotels VP and General Manager *************@*****.***,
HTM K.K. Director & Group General Manager
*****.*********@*********.***
HTM K.K. Operations Manager
****.******@*********.***
Hitomi Igawa. Ki Niseko Hotel Manager
******.*****@********.***
NISADE General Manager
******.*****@******.***
Position expectation:
Hotel Manager, Front Office Manager, Food and Beverage Manager. Front Office Manager
Oakwood Japan a member of Ascott Japan
Capital Land Investment
● Participate in the selection of the front office personal
● Trains, cross trains and retains of front office staff according to Oakwood standards
● Schedule the front office according to budget and guidelines form Management
● Supervise workloads during the shifts
● Evaluate the job performance of front office personal
● Maintain floor master keys and guest card key control
● Maintain and supervisedDaily arrival, departure and night audit
● Dealing with complaints, problem solving, disturbances, special requests. Front Office Manager.
Niseko Alpine Developments (NISADE)
● Supervising/Training the concierge, bell, parking allocation, night auditor and front desk team.
● Ensuring the front desk provides a professional and friendly service for customers.
● Direct customer contact, including handling complaints (in house, pre-arrival, departed)
● Troubleshooting emergencies.
● Scheduling staff roster.
● Direct communication with Sales and Revenue, Marketing teams
● OTA sales/ Domestic/Inbound sales coordinating accordingly to season with relevant departments.
● New staff training, cross training.
● Feedbacks review. Responding to the OTA reviews. Analyzing weekly, monthly, yearly feedback results to make improvements. Report results to Management accordingly.
● Food and Beverage quality control/ menu
● Ensure timely and accurate customer service.
Ki Niseko Hotel Front Desk Supervisor.
(HTM K.K)
● Managing and training the concierge, night auditor and front desk team.
● Ensuring the front desk provides a professional and friendly service for customers.
● Dealing with customers, including handling complaints when they come to the desk.
● Troubleshooting emergencies.
● Scheduling staff roster.
Guest Services Manager.
(Sky Express Private Transfer).
December 2022- Present
Kansai(Osaka-Kyoto) Japan
July 2021- Present
Niseko, Hokkaido JP
July 2020 - July 2021
Niseko. Hokkaido JP
Jan 2020-July 2020
Kutchan town. Hokkaido JP
● Revenue Management
● Bookings
● Guest Services
● Fleet Managing
● Feedbacks, customer complaint handling.
F&B Supervisor (Assistant Front Of House Manager)
(HTM K.K)
● Oversee all front of house operations.
● Ensure customer satisfaction through promoting excellent service.
● Respond to customer complaints, requests tactfully and professionally.
● Assisting guests with reservations.
● Generating weekly, monthly P&L reports to Management.
● Training new employees and ongoing training for all staff.
● Assist with new menu implementation.
Assistant Restaurant Manager (Coordinator in Japan)
“Yubari ” ski resorts. Art Signature hotels F&B division
● Effectively manage the restaurant in the absence of Restaurant Manager
● Manage daily operations effectively with knowledge and culture and values of restaurant concept
● Implement a new company policies and developing plans and instructing staff
● Revenues and controlling costs and the highest comfort and satisfaction for guests and owners.
HEAD OF PURCHASING AND SUPPLY CHAIN DEPARTMENT
December2018-January2020
Kutchan, Niseko, Japan
Jan 2017 – Dec 2018
Yubari, Hokkaido. Japan
February 2016 – July 2017
“Auto Fortis” LLC “General Motors Uzbekistan” Andijan, Uzbekistan
● Planning and monitoring raw materials and supply chain management
● Logistics
● Supply chain
● Marketing and export-import operation of the company INDEPENDENT IELTS TEACHER (parallel with main job) February 2016 – July 2017
“PIRAMIDA US” legal & private translating center Andijan, Uzbekistan
● Writing lessons
● Oral practices in English
● Reading and Authentic practice
June 2015 – January 2016
HOTEL AMBASSADOR ISTANBUL (Lapin)
“Restaurant Cafe Bar ” Manager
● Managing day to day operations of the bar
Istanbul, Turkey
● Hiring and onboarding new wait staff and baristas
● Training employees on drinks preparation and proper use of coffee equipment
● Coordinate with vendors and other suppliers as needed.
● Maintain daily, weekly, monthly revenue and expense and report to the Management LEAD PURCHASING OFFICER June 2012 – June 2015
“UzEcocat” LLC. GM Uzbekistan J/V Andijan, Uzbekistan
● Execution of the export-import contracts
● Supply chain and Logistics
● Workflow management
OTR SUPERVISOR, Dispatcher/Long Haul Truck Driver Feb 2009- Apr 2012 HMD TRUCKING INC Chicago. IL. USA
● Scheduled drivers to pick up or deliver loads to customers or vendors.
● Kept records
● Monitored driver daily logs for errors or violations
● Recorded and maintained files and records of customer requests
● Work or services performed by logistics brokerage companies.
● Driver Fuel charges, expenses, and inventory.
ACADEMIC HISTORY
ANDIJAN INSTITUTE OF AGRICULTURE 2001 – 2005
Bachelor’s degree in Economy (accounting and audit) Andijan, Uzbekistan ANDIJAN VOCATIONAL LYCEUM (UZBEK-TURKISH LYCEUM) 1997 – 2001 Automobile department Andijan, Uzbekistan
ADDITIONAL EDUCATION
CAP – CERTIFIED ACCOUNTING PRACTITIONER
Certificate, confirming international qualification on accounting, issued by Eurasian Council of Certified Accountants and Auditors / Chamber of Auditors of Uzbekistan on August 05, 2005. Certified International Professional Accountant Program (CIPA) FINANCIAL ACCOUNTING
US Agency for International Development / Certified International Professional Accountant Program (CIPA) / Ministry of Finance of the Republic of Uzbekistan. Certificate of Achievement issued on March 20, 2005.
TOKYO INTERNATIONAL EXCHANGE COLLEGE
Japanese language courses
STRATEGIC MARKETING MANAGEMENT
July 2017 – January 2018
Hachioji, Tokyo, Japan
August 2016 – Sep. 2016
Certificate Course for Strategic marketing and planning. SC “UzAuto” TURIN POLYTECHNIC UNIVERSITY, TASHKENT, UZBEKISTAN Tashkent, Uzbekistan
MANAGEMENT ACCOUNTING Nov. 2005– Dec. 2006
National Association of Accountants and Auditors of Uzbekistan Andijan, Uzbekistan HORTICULTURE MANAGEMENT (Youth Exchange Program) May. 2006 – Sep. 2007 South Central College– NORTH MANKATO. USA Minnesota, USA SKILLS
LANGUAGES
● English – Fluent ● Uzbek – Native
● Russian – Fluent
● Japanese – Fluent
● Turkish – Intermediate
COMPUTER
● Advanced user ● Mobex, TaxiCaller, TourDesk, TableSolutions.
● Office appliances (MS Word, Excel, Power Point)
● Property Management Systems
● RMS cloud (property and hotel management)
● Miwa card systems
● Paygent
● Suite 8 by Oracle
● Internet and various office programs
● Room Boss.
● Visionline.
● Spendwise
PROFESSIONAL SKILLS AND CREDENTIALS
Duty performance, sense of purpose, responsibility for achieving result, constant striving to new knowledge and always looking improvement the methods of work
conscientious, honest, fair, diligent, initiative, no bad habits, easy-adaptable, independent/ team player.
INTERESTS AND HOBBIES
Football Classical music
Table tennis Reading
Ski/Snowboard Hiking/Rafting/Fishing
“BC” category drivers’ license. Uzbekistan
CDL (Commercial driver’s license issued by Jesse White Secretary, Chicago, IL, USA ) Japanese Driving License: AT ordinary.
RECOMMENDATIONS CAN BE SUBMITTED UPON REQUEST
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