Service Representative Customer
Resume:
KHILAH CRAFTER
CAREER SUMMARY
Dedicated professional with proven ability to provide excellent customer service within a busy environment. Adapts to customer needs in order to identify and execute appropriate solutions. Offers excellent interpersonal skills and quality service, along with a knowledge of conflict resolution. EMPLOYMENT HISTORY
DOVER STAFFING MARCH 2018-MAY 2019
JOB TITLE: ADVANCED VOTING CLERK
• Answer incoming calls, respond to inquiries and route to the appropriate areas.
• Meet/exceed all key performance metrics as established by the current staff.
• Provided administrative support to staff/management as needed.
• Interacted while maintaining good working relationships with customers.
• Provide assistance with voter registration paperwork and sign-in.
• Advise voters of proper protocols and ensure they are adhered to at all times. UNITED POOL MANAGEMENT OF AMERICA
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
• Demonstrate superior customer service and professionalism at all times.
• Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.
• Engaged in customer service and guaranteed customer satisfaction.
• Provided strong leadership skills through sound decision making.
• Fostered positive working relationships in support of teamwork.
• Served as liaison between customer and team, working closely with customer service representatives and ensuring the customer resolution is timely and within corporate guidelines.
BURLINGTON RECREATION AND PARKS JUNE 2017-AUGUST 2017 JOB TITLE: VOLUNTEER COUNSELOR
• Ensured a safe and positive environment for campers.
• Planned and lead daily activities, monitoring students and reporting any concerns.
• Greeted new campers, educated and explained all the rules of the camp.
• Collaborated with a team of peers to implement safe and exciting group activities.
• Communicated with parents regarding participant experiences and expectations.
• Maintained accurate program records, including incident reports, logs and daily attendance reports.
• Acted as a role model in all areas of camping activities. SHELTERING ARMS JUNE 2017-AUGUST 2017
JOB TITLE: EDUCATIONAL SUPPORT STAFF
• Provided assistance to students, observed and evaluated children's performance, behavior, social development, and physical health.
• Implemented positive discipline plan which promote student responsibility, problem solving skills, and student accountability.
• Motivated and challenged students through hands-on experiences and cooperative learning activities in a collaborative environment.
• Performed clerical, classroom maintenance, and instructional duties as assigned by the special education teacher.
• Motivated and challenged students through hands-on experiences and cooperative learning activities in a collaborative environment. **************@*****.***
EDUCATION
WEST GEORGIA TECHNICAL
COLLEGE
HEALTH INFORMATION
TECHNOLOGY
GEORGIA MILITARY COLLEGE
EARLY CHILDHOOD EDUCATION
CORE COMPETENCIES
MICROSOFT OFFICE
CUSTOMER SERVICE
CLIENT RELATIONS
RELATIONSHIP BUILDING
COMMUNICATION SKILLS
ANALYTICAL THINKING
REPORTS/DOCUMENTATION
RESULT EXECUTION
COMMUNICATION SKILLS
ATTENTION TO DETAIL
PROBLEM SOLVING
CONFLICT RESOLUTION
TIME MANAGEMENT
PROCESS IMPROVEMENT
KC
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