Customer Service Case Manager
Resume:
Christopher Arbuckle
CA
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Case Manager
Alumni - Irvine, CA
April 2022 to Present
Inbound and outbound calls to convert borrowers into client for various programs offered by the U.S Dept of Education.
Sr Processor/ Retention/ Default Resolution
DMFS/ SLFA - Lake Forest, CA
July 2020 to February 2022
• Processed and submitted IDR, DCL, PELF, TPD, TLF applications, alternative income doc as well as solved all case file discrepancies
• Negotiated repayment plans with collection agencies.
• Requested hearing dates to reduce or eliminate payments.
• Made compliance calls.
• Sent welcome emails, registered new clients with an account web portal and customer service Processor / Default Specialist
SLFD Processing - Santa Ana, CA
December 2019 to July 2020
Processed IDR, DCL, rehabs, wage garnishments removal applications, represented clients with 3rd party and POA.
• Processed and submitted the PSLF, TPD, TLF applications, alternative income doc as well as solved all case file
discrepancies.
• Negotiated repayment plans with collection agencies.
• Requested hearing dates to reduce or eliminate payments.
• Made compliance calls.
• Sent welcome emails, registered new clients with an account web portal and customer service. Processor
Student Loans Support - Costa Mesa, CA
October 2017 to July 2019
Processed IDR, DCL, rehabs, wage garnishments removal applications, represented clients with 3 rd party and POA.
• Processed and submitted the PSLF, TPD, TLF, alternative income doc as well as solved all case file discrepancies.
• Negotiated repayment plans with collection agencies.
• Requested hearing dates to reduce or eliminate payments. WORK EXPERIENCE
• Made compliance calls.
• Sent welcome emails, registered new clients with an account web portal and customer service. Processor / Case Manager
Process My Student Loans - Los Angeles, CA
June 2015 to September 2017
• Customer service calls, calculated income.
• Processed and submitted IDR's, PSLF's, TPD's with proper documentation.
• Processed rehabilitations, rescheduled enrollment payments, changed method of payments from CC to ACH
• F/U up via phone/email on missing doc's FSA issues, declined payments, request forb's LOE's on family size
• Sent self-certifications on self-employed, dispositioned file accordingly, set calendar event's and ran reports.
Sr . Mortgage Banker
Loanleaders of America - Irvine, CA
October 2015 to June 2016
• Heavy outbound calls using Velocify database prospect for new business.
• Originated Fannie, Freddie, FHA, V.A. and USDA loans for new home purchases or a refinance.
• Verified income, assets and credit to Complete URLA, Run D.U, L.P. for AUS approval.
• Prepared new TRID compliant loan disclosures, stip checklist, order appraisal, estimate title and escrow fees.
• Submitted new loan package to lender, lock rates and submit instructions to title and escrow.
• Satisfied conditional loan approval requirements for both prior to/ at closing requirements.
• Audited HUD for escrows, closing disclosures and settlement statement for accuracy, and forward to borrower.
Sr . Processor
Service My Student Loan - Irvine, CA
September 2014 to June 2015
• Received inbound and made outbound calls from inquiring consumers regarding outstanding and delinquent Federal student loans.
• Verified applications, income and processed payment of fees.
• Verified client's eligibility and compliance for federal loan consolidation programs and features
• Completed/ Processed various documentation to assist in teacher's forgiveness, Public service, Military and Disability loan discharge petition paperwork. Account Executive
Fresh Start Mortgage - Pasadena, CA
September 2012 to September 2014
• Prospect for brokers to get origination's using various marketing channels and NMLS website.
• Consulted with Brokers to build relationships, presented products & assisted with sign up in Comergence.
• Updated brokers of new regulations, guidelines, loan programs and credit risk factors.
• Price deals, sent stacking order, assisted in rate locks, submission forms and coach to upload files.
• Registered new broker loan files in Lending QB system in prep for underwriting. Loan Coordinator / Assistant Processor
Reliance Financial - Fountain Valley, CA
January 2011 to September 2012
• Consulted with prospects to educate, qualify, and gain commitments for customers.
• Originated Fannie, Freddie, FHA, V.A. and USDA loans.
• Packaged and submitted loan files to lender for conditional loan approval.
• Assisted processing to move files quickly and accurately to close in a timely fashion.
• Audited Hud for escrows, closing disclosures and settlement statement for accuracy. Loan Officer / Assistant Processor
Loan Leaders of America - Irvine, CA
January 2007 to January 2010
• Originated Fannie, Freddie, FHA, V.A. and USDA loans.
• Verified income, assets and credit to Complete URLA, ran D.U, L.P. for AUS approval.
• Prepared new loan disclosures, stip checklist, order appraisal, estimate title and escrow fees.
• Satisfied conditional loan approval requirements for both prior to/ at closing requirements.
• Audited HUD for escrows, closing disclosures and settlement statement for accuracy. Home Loan Consultant
Stearns Lending - Santa Ana, CA
January 2004 to January 2007
Education
College Degree in Computer Science and Finance
Los Angeles Southwest College - Los Angeles, CA
Skills
• Loan Officer Experience
• Outbound Sales
• Cold Calling
• Underwriting
• Credit Analysis
• ACH
• Loan Origination
• Pricing
• Analysis Skills
• Account Management
• Mortgage Servicing
• Auditing
• Communication skills
• Customer service
• Computer literacy
• Sales
• Telemarketing
• Negotiation
Certifications and Licenses
NMLS
Assessments
Customer service fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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