Document Coordinator Customer Service

CARMEN RITTER

*************@*****.*** 757-***-**** Hampton, VA 23666

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Logistics & Supply Coordinator

Business Administration

Customer Service Leadership

Resource Planning & Execution

Team Leadership & Collaboration

Troubleshooting & Support

Documentation / Compliance Coordinator

Key Relationship Management

Project Coordinator

Preparing reports

Analyzing data

Production scheduling

Managing logistics

Controlling quality

Team communication

Meeting planning and leadership

Data gathering and documentation

Implementation support

Customer service

Active listening

Problem resolution

Communication

Training & development

Experience

Huntington Ingalls Industries Newport News, VA

Production Planner 3

10/2019 - Current

Effectively communicated detailed information accurately and clearly to production staff and management.

Created production schedules by considering deadlines for customer orders and sales forecasting.

Prepared production schedules for various manufacturing activities and maintained levels to achieve consumer demands.

Coordinated with production teammates to determine scheduling and conflict resolutions.

Allocated resources and controlled inventory by assessing materials stock, monitoring production performance, and managing backlogs.

Demonstrated optimal inventory management skills through accurate demand forecasting.

Developed production procedures by evaluating workflow, devising targeted plans, and creating customer order schedules aligned with available materials and resources.

Devised weekly production plans in line with market demand.

Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.

Utilize SAP and WMS to coordinate production resourcing to streamline planning, development, manufacturing, and sales processes.

Communicated production and order updates each day to sales team and management through status reports.

Achieved production goals by personalizing SAP production planning and scheduling dashboards.

Tax Preparer Newport News, VA

10/2018 - Current

AMSEC Newport News, VA

Logistics Coordinator

11/2018 - 10/2019

Helped to prepare and file taxes and ensure the accuracy of various tax forms. Processed at least 30 to 40 applicants weekly

Worked with tax software like Turbo Tax and Tax Slayer

Logged, processed and followed up on merchandise authorization shipments in databases.

Analyzed client orders and available driving personnel to plan and execute deliveries within client needs and expectations.

Determined order priorities and communicated with warehouse staff to facilitate timely completion of orders.

Managed paperwork and necessary information required for client shipments.

Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

Checked items into computer system, printed labels and directed to storage locations.

Printed, picked and packed items for shipment according to tight schedules.

Obtained and coordinated materials required to meet contract objectives.

Completed status reports every daily on logistics activities and issues.

Interstate Warehousing Newport News, Va.

Office Clerk/Document Coordinator

01/2005 - 11/2018

Create and submit solicitation packages as well as Airway Bills and customer paperwork for inventory and release of shipments

Adhered to safety regulations, procedures, and policies Maintained authorize stock of supplies and equipment

Investigated and corrected shipments before they went out or came in

Gathered, reviewed, and maintained paperwork for customer loads

Maintained quality customer service by identifying and resolving customer issues as well as ensuring equipment is available to meet requirements

Applies institutional knowledge, acquired through years of direct support, to direct the interfacing, integrating, fulfill requirements needed to do my job accurately

Schedule appointment and coordinate meetings and travel plans for supervisors

Answering multi-telephone lines, handling of 4 way radios, faxing, computer, copier

Quality Assurance Inspection of all international loads

Upkeep of inventory for all customers

Responsible for organizing, tracking, processing, verifying, revising (per our customers request), and final drafts and approval of all documents

Auditing of all documents.

Education and Training

Southern New Hampshire University Hooksett, NH

ASA in Human Resources

02/2018

Tidewater Tech

Associate Diploma in Graduated

01/1998

Fayetteville Tech

High School Diploma

01/1995

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