Loan Specialist Mortgage

EMILY PALMER

Irvine, CA 714-***-****

*********@*****.*** https://www.linkedin.com/in/emily-palmer-9269ab59/ PROFESSIONAL SUMMARY

o High performing Professional with 20+ years of progressive experience through high- level strategy and implementation of operational excellence. o Strong track record of inspiring effective cross-functional collaboration and innovative problem solving in a high-stakes setting.

o Ability to generate buy-in for impactful change using data and relationship capital. o Committed to continuous improvement and lifelong learning. o De-escalated conflicts among (colleagues/customers) by leveraging an empathetic, active listening approach and empowering involved parties to reach desired outcomes without damaging any relationships.

KEY ATTRIBUTES

Works Independently Data Analysis

Organizational and Research Skills Strategic Planning Process Improvement Recruitment & Hiring

Talent Development Employee Engagement

Workflow Delegation Change Management

Performance Management

Hiring & Onboarding

WORK EXPERIENCE

2015- 2022

● Oversee funding and closing team and NDC/Purchasing team and provide training as needed.

● Maintain policy and procedure and workflow.

● Close collaboration with Executives, Sales and Operation Teams

● Business Continuance

● SOX audit

● Document process and identified process gaps

● Manage wholesale Post Close team and Closing Agent approval desk. Funding Manager – Wholesale Division (2015 –2019)

● Comprehensive knowledge of state, federal, regulatory, investor and internal guidelines and policies in regard to mortgage loan closing process

● Maintained policy and procedure and workflow

● Clearing Investor and/or Warehouse Suspenses

● Worked closely with accounting, servicing, underwriting and post close teams to resolve funding issues

● Managed Wholesale Post Close team and Closing Agent approval desk

● Providing reconciliation for accounting department

● Providing reconciliation for servicing department

● Performed audits according to the timeline and guidelines New Penn Financial, LLC, Irvine, CA 2012 - 2015

EMILY PALMER 2

Funding Manager – Wholesale Division

● Discussed and resolved discrepancies with sales representatives and customers/vendors

● Assisted in day to day operations

● Maintained policy and procedure and workflow

● Managed turn times, outgoing wires, and filed delivery to the Shipping Dept loanDepot.com, LLC DBA O2Funding Foothill Ranch, CA 2010 - 2012 Funding Manager – Wholesale Division (2011 – 2012)

● Responsible for the funding team’s functioning

● Assisted in day to day operations

● Oversaw funding team and provided training as needed

● Maintained policy and procedure and workflow

● Managed turn times, outgoing wires, and file delivery to the Shipping Dept Sr. Funder – Retail Division (2010 – 2011)

● Performed the tasks of solving issues that might arise at closing or before closing

● Responsible for delivering file to post closing team

● Assisted in creating procedures/screenshots for training

● Assisted in training funders and doc drawers

● Represented as SME on funding, docs, and LOS

● Handled the tasks of identifying technical/procedural issues

● Assisted in making necessary recommendations to improve policies and procedures according to the standard of the organization

● SME for FHA and conventional mortgage files before closing including loans closing in a trust OTHER RELEVANT EXPERIENCE

Sperion, Irvine CA, Wells Fargo Home Mortgage, Wholesale Division, Mortgage Loan Specialist 4 Genpact Mortgage Services, Irvine, CA, Funding Team Lead Lending Tree Loans, Irvine, CA, Sr. Funder

Club Colors, Schaumburg, IL, Purchasing Manager

Hoshizaki Western, Santa Fe Springs, CA, Office Manager EDUCATION

University of California, Los Angeles, Applied Mathematics Volunteer Positions

Girl Scouts of America

● Treasurer for 2 separate troops

Irvine Swim League Board Member

Board of Director Member of HOA

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