Administrative Assistant Customer Service

Mohamed Kamara

***** ******* *** *** *** Silver Spring, MD 20904 240-***-**** ****************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced professional. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction.

Experience

PROGRAM COORDINATOR PERSON CENTER SERVICES, LLC SEPTEMBER 2020 TO DECEMBER 2022

Provide direct supervision, coaching and feedback to House Managers/Residential Supervisors in the completion of his/her job duties. Prepare payroll for direct reports. Monitor and assess staff performance and complete annual evaluations for House Managers/Residential Supervisors.

Oversees apartments/homes are maintained in proper condition to assure compliance to regulatory requirements and support for the life-style of people served.

Assists DDS/DDA in the Individual Service Plan (ISP) process and planning. Oversees implementation of Individual Service Plan (ISP). Complete all required assessments i.e., safety plans, evacuation, voting etc.

Ensures Residential, medical, and other clinical portion of the ISP are completed for services provided or contracted by PCS. Conduct Person Centered Planning meetings. Develops outcomes that support Quality of Life and represent what is important to and for an individual.

Conducts relevant training as needed. Oversees new staff orientation applicable to the program, site, and individual.

Serves as a liaison between families, guardians, and external agencies

HOUSE MANAGER NATIONAL CHILDREN’S CENTER JUNE 2018 TO SEPTEMBER 2020

Enforced established safety regulations, policies, and procedures.

Coached and supervise about 50 residential counselors in routine documentation of medication, administration records, progress notes, incident reports, and various inspection checklists.

Supervised residents' recreational programming, medical appointments, shopping and other off grounds activities.

Regularly monitored clients' physical/mental condition and activity level, and reported abnormalities to the assigned nurse and or psychologist.

Ensured a safe and supportive home like environment for individuals, and supervised the maintenance and housekeeping at residential facility.

Provided training opportunities and team building activities for residential counselors.

Provided consistent supervision to the 24-hour residential program.

EMPLOYMENT SPECIALIST KENNEDY INSTITUTE OF CATHOLIC CHARITIES JUNE 2016 TO JUNE 2020

Identified and developed job/internship opportunities for consumer.

Researched Potential employment opportunities for consumers and collaborated with other job placement specialists and employment specialists from various agencies.

Provided consumers with job related skills to include training on professionalism, resume writing, interviewing skills, interpersonal skills, and communication skills.

Assisted in the implementation of supported employment services.

Appropriately matched job sites according to consumer's abilities and interests through a systematic study of work environments and job task analysis; along with a thorough knowledge of the consumer's abilities to function on the job.

ADMINISTRATIVE ASSISTANT INTERNATIONAL ORGANIZATION FOR MIGRATION JUNE 2014 TO JUNE 2016

Answer phones and greet visitors

Schedule appointments and maintain calendars

Schedule and coordinate staff and other meetings

Collate and distribute mail

Prepare communications, such as memos, emails, invoices, reports and other correspondence

Write and edit documents from letters to reports and instructional documents

Create and maintain filing systems, both electronic and physical

Manage accounts and perform bookkeeping

Education

BACHELORS OF SCIENCE IN PUBLIC HEALTH 2010 UNIVERSITY OF MINNESOTA

LPN CERTIFICATION 2012

Skills & Abilities

Accounting & Budgeting

Customer-oriented

Excellent interpersonal and communication skills

Poised under pressure

Self-motivated

Fun and energetic

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