Personal Assistant Customer Service
Resume:
Karen Murillo
Burbank, CA *****
**************@*****.***
A self-motivated professional with strong analytical, and strengthened communication skills, having an understanding of team management, the value of time, cost, and quality of work can assure the best commitment & productivity. Managed a comprehensive department comprised of 30 employees. Highly Dependable and friendly management with customer service and cash handling experience. Exceptional time management and multitasking skills focused on providing customers with excellence in check-out services. Experienced in handling exchanges and refunds and resolving customers' problems in an effective manner. A cooperative & supportive team member who enjoys working with others to achieve common goals.
Work Experience
Executive Assistant
Aldersgate Retirement Community - Charlotte, NC
February 2022 to Present
• Supervised 30 employees of team to achieve company objectives, solve problems, and lead our department to success.
• Assisted meetings to coach, train, and mentor employees to achieve goals.
• Demonstrated continuous effort to improve operations, and work cooperatively and jointly to provide residents of the community with excellent service. Managed goals, and objectives while supervising all company issues.
• Provided full administrative support, prepared documentation for outside mailings, proofreading, filing, and copying, and organized large mailings Responsible for all output and outcome-based data collection. RECEPTIONIST/EXECUTIVE PERSONAL ASSISTANT
The Christmas Team - Charlotte, NC
November 2020 to February 2022
• Making inbound and outbound calls on a multi-line phone system, also directing customers to the right department when necessary Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Resolving and following up on all complaints/issues notifying the community association manager as necessary.
• Distributing mail to the proper department, and completing other tasks assigned by the administrator, regional, or corporate management. Monitoring the reception area to ensure a consistently safe, hazard- free environment.
CASHIER/CUSTOMER SERVICE
Matthews, NC
March 2016 to December 2020
• Coached and followed all applicable company policies and procedures regarding discounts, coupons, refunds, cash-handling, employee purchase, and all other transactions handled at the register bag groceries, ensuring contents are not damaged Greeting customers with friendly behavior, courteous, and efficient customer checkout service.
• Maintaining up-to-date knowledge of store policies regarding payments, returns, and exchanges. BOX OFFICE CASHIER, USHER, CONCESSIONS ASSOCIATE
Stone Theatres Sun Valley - Indian Trail, NC
June 2012 to March 2016
• Greeted customers and operated cash register to receive payments from customers.
• Answered questions on show times, operating the cash register, and upselling and promoting products.
• Provide assistance with patrons' special needs, such as helping those with any type of disability get to the appropriate section of the theater. Oversaw the assigned section, inspecting the cleanliness and maintaining proper arrangements
Education
Administrative Business
Central Piedmont Community College - Charlotte, NC February 2015 to February 2018
Sun Valley High School - Monroe, NC
June 2012
Skills
• Attentive To Customer's Needs
• Empathetic
• Coordination & Time Management
• Great Judgment and Decision Making
• Active Learning/Listening
• Critical Thinking
• Inbound Call Experience
• Executive Administrative Assistance
• Professional Demeanor
• Multi-tasking Ability
• Point of Sale Knowledge
• Customer Servic
• Computer Proficiency Receipt
• Bilingual/Personable
• Supervisory Management
• Personal Assistant Experience
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