Service Representative Call Center
Resume:
Rose Khan
Calgary, AB, T3J 0A3
587-***-**** *********@*****.***
https://www.linkedin.com/in/rosekhan1991/
SUMMARY OF QUALIFICATIONS
Over ten years' experience providing superior client service in retail, customer service / call center and administration with Well-developed interpersonal and critical thinking skills
Advanced computer skills in MS Excel; proficient in MS Word, PowerPoint, Outlook
Excellent communicator (both oral and written) in English, Russian and Bengali
Strong work ethic with multitasking skills & keenness to detail
Experience working in SAP, Microsoft Office team & well educated in Humane Rehouse Management, hiring process, employee retention, organizational behavior etc.
Initiative-taking & energetic collaborator who works well in both a fast-paced, multi-faceted environment and with minimal supervision
Strong organizational and time management skills, complete assignment within tight deadline
PROFESSIONAL EXPERIENCES
Representative Store Support/ Data Analyst
Sobeys Capital Inc, Corporate Office, - Calgary, AB Nov 2018 to Present
Support stores by email and by phone
Help stores by keying regular orders, rush orders, opportunities buys, solve their shipment issues by location their order by researching, investigating through SAP and by contacting with the Warehouses & following up with the stores on time
Work in article resolution, identify articles issues (such as pricing / promotion, availability of articles, article not scanning, sourcing & ordering issues) using SAP and other available information (such as training manual and meeting notes) and analyze them and triage them to the proper specialist
Help stores with their credit issues, by credit creation through credit tool
Contribute to the overall success of the team by solving up to 80/90 issues per day
HR Assistant / Office Admin Sept 2014 to Aug 2018
SSMK Ventures Ltd., - Calgary, AB
Ensured the efficient and effective processes, and procedures for hiring& performance review
Efficiently and professionally handled clients’ complaints & resolve problem
Maintained & updated suppliers files, record invoice with accuracy, manage e-mails and prepare vendor’s checks for mailing, ordered office supplies and manage inventories
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery & team player attitude.
Customer Service Representative/Cashier 2006 to March 2017
Canada Safeway Ltd - Calgary, AB
Patiently interact with up to seventy customers on a busy day, ensuring each customer receives
outstanding service in a friendly environment
Operate computerized cash register and manage with accuracy up to $1,000 in cash per day
Promote sales and make sales announcements using store-wide PA system
Supervised 10 other employees and provided on- the -job training
Administrative Assistant April 2014 to May 2014
TD Insurance -- Calgary, AB
Received, effectively sorted and distributed incoming mail, faxes and invoices; coordinated the flow of information internally and with other department
Provided support to the Client Support Centre and Claims Departments including requisitioning external files, photocopying files and disks, drop filing, and providing reception backup
Helped adjusters by batching microfilms and recording the serial numbers in the computer
Photocopied checks and recorded them in the special software program
Maintained strict confidentiality and discretion when handling personal information
Customer Contact Agent Dec 2011 to June2012 Optimal Payments - Calgary, AB
Pleasantly responded to customer inquiries, requests and complaints regarding Optimal Payments’ products and payment options
Helped customers, updated client information and assisted them in resolving account problems
Handled fifty to sixty telephone calls on a daily basis in Optimal Payment's fast-paced Global
Call Center and accurately completed call-tracking documentation
Provided consistently high-quality customer service in a timely manner to achieve individual goals
and targeted performance levels; provided guidance to new call center agents
Income Tax Preparer (Volunteer) March 2009
Student Association of SAIT and Canada Revenue Agency - Calgary, AB
Assisted low-income individuals with income tax filing and preparation
Complied and adhered to Canadian Taxation policies and procedures
Received thirty-hours training from the Canada Revenue Agency in preparation for the role
EDUCATION & TRAINING
Bachelor of Management Program (Finance Major) 2010- 2016
University of Lethbridge, Calgary, AB
Business Administration Diploma in Financial Services 2007-2009
SAIT Polytechnic, C, AB
Received Jason Lang Scholarship in recognition of exceptional academic achievement (2009)
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