Rose Khan

** ******** ******* *.*.,

Calgary, AB, T3J 0A3

587-***-**** advtg4@r.postjobfree.com

https://www.linkedin.com/in/rosekhan1991/

SUMMARY OF QUALIFICATIONS

Over ten years' experience providing superior client service in retail, customer service / call center and administration with Well-developed interpersonal and critical thinking skills

Advanced computer skills in MS Excel; proficient in MS Word, PowerPoint, Outlook

Excellent communicator (both oral and written) in English, Russian and Bengali

Strong work ethic with multitasking skills & keenness to detail

Experience working in SAP, Microsoft Office team & well educated in Humane Rehouse Management, hiring process, employee retention, organizational behavior etc.

Initiative-taking & energetic collaborator who works well in both a fast-paced, multi-faceted environment and with minimal supervision

Strong organizational and time management skills, complete assignment within tight deadline

PROFESSIONAL EXPERIENCES

Representative Store Support/ Data Analyst

Sobeys Capital Inc, Corporate Office, - Calgary, AB Nov 2018 to Present

Support stores by email and by phone

Help stores by keying regular orders, rush orders, opportunities buys, solve their shipment issues by location their order by researching, investigating through SAP and by contacting with the Warehouses & following up with the stores on time

Work in article resolution, identify articles issues (such as pricing / promotion, availability of articles, article not scanning, sourcing & ordering issues) using SAP and other available information (such as training manual and meeting notes) and analyze them and triage them to the proper specialist

Help stores with their credit issues, by credit creation through credit tool

Contribute to the overall success of the team by solving up to 80/90 issues per day

HR Assistant / Office Admin Sept 2014 to Aug 2018

SSMK Ventures Ltd., - Calgary, AB

Ensured the efficient and effective processes, and procedures for hiring& performance review

Efficiently and professionally handled clients’ complaints & resolve problem

Maintained & updated suppliers files, record invoice with accuracy, manage e-mails and prepare vendor’s checks for mailing, ordered office supplies and manage inventories

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery & team player attitude.

Customer Service Representative/Cashier 2006 to March 2017

Canada Safeway Ltd - Calgary, AB

Patiently interact with up to seventy customers on a busy day, ensuring each customer receives

outstanding service in a friendly environment

Operate computerized cash register and manage with accuracy up to $1,000 in cash per day

Promote sales and make sales announcements using store-wide PA system

Supervised 10 other employees and provided on- the -job training

Administrative Assistant April 2014 to May 2014

TD Insurance -- Calgary, AB

Received, effectively sorted and distributed incoming mail, faxes and invoices; coordinated the flow of information internally and with other department

Provided support to the Client Support Centre and Claims Departments including requisitioning external files, photocopying files and disks, drop filing, and providing reception backup

Helped adjusters by batching microfilms and recording the serial numbers in the computer

Photocopied checks and recorded them in the special software program

Maintained strict confidentiality and discretion when handling personal information

Customer Contact Agent Dec 2011 to June2012 Optimal Payments - Calgary, AB

Pleasantly responded to customer inquiries, requests and complaints regarding Optimal Payments’ products and payment options

Helped customers, updated client information and assisted them in resolving account problems

Handled fifty to sixty telephone calls on a daily basis in Optimal Payment's fast-paced Global

Call Center and accurately completed call-tracking documentation

Provided consistently high-quality customer service in a timely manner to achieve individual goals

and targeted performance levels; provided guidance to new call center agents

Income Tax Preparer (Volunteer) March 2009

Student Association of SAIT and Canada Revenue Agency - Calgary, AB

Assisted low-income individuals with income tax filing and preparation

Complied and adhered to Canadian Taxation policies and procedures

Received thirty-hours training from the Canada Revenue Agency in preparation for the role

EDUCATION & TRAINING

Bachelor of Management Program (Finance Major) 2010- 2016

University of Lethbridge, Calgary, AB

Business Administration Diploma in Financial Services 2007-2009

SAIT Polytechnic, C, AB

Received Jason Lang Scholarship in recognition of exceptional academic achievement (2009)

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