Customer Service Logistics Coordinator

Dana R. Landers

*** ******* ****

Yazoo City, MS 39194

662-***-**** cell

************@*****.***

Education

**** ***** **** ********* ****** District Diploma

**** ******** **************** ****ersity Associates Degree

Business Administration –Management

HACCP Certification – Seafood Processing

Worker’s Compensation Certificate

Tummy Safe Certified (Daycare Food Preparation)

Serve Safe Certification (expired, will recertify)

Career History

Support Services Group Remote

09-2021 / present Customer Service Advocate

Inbound calls to assist viewers with Disney Plus, ESPN Plus and Hulu streaming services. The assistance provided consist of billing, technical assistance and updating account information. I was employee of the month June 2022, and have always excelled with my scores and customer service provided.

Express Grain Terminals Greenwood, MS

09-2017 / 09-2019 Logistics Coordinator

Dealing daily with coordinating bin corn shipments between farmer and trucking companies. Entering daily tickets into system as well as making sure deliveries were made to feed mills. Assisted Bookkeeper with various projects and helped maintain farmer satisfaction. Grain grading and inspecting per USDA standards, trained yearly by state graders. Trained and supervised up to 7 seasonal/part-time employees yearly.

Bulldawg LLC / Landers Trucking LLC 489 Landers Road, Yazoo City, MS 39194

01-2012/ 09-2017 Accountant/ Co-Owner

Accounts Receivable, Accounts Payable, Payroll, Taxes, Logistic Coordinator; This is a small business that my husband and I operate out of our home office. We haul grain products from the farmer and grain elevators to the feed mills. We operate 2 transport trucks. With my experience in the profession it is a very small task for myself on a weekly basis.

City of Yazoo City 128 East Jefferson Street, Yazoo City, MS 39194

10-2014 / 07-2015 Deputy City Clerk

Accounts Receivable, Issuing Business Privilege License, taking Board of Mayor and Aldermen meeting minutes, maintaining records of Ordinances and Resolutions, issuing requisitions for department leaders, recording department reports, and Cemetery records. HR of insurance, worker’s comp, payroll, and other responsibilities according to the needs of City employees. Other duties as assigned by Mayor, Board of Aldermen, and City Clerk.

Simmons Catfish 2628 Erickson Road, Yazoo City, MS 39194

03-2014/ 10-2014 Quality Assurance Supervisor

Team Leader of making sure different departments perform and produce quality product. HACCP Certified. Made sure plant was ready to process fish in the mornings. Flavor Check. Quality of Product. Critical records management. Dealt weekly with USDC Inspections. Have letters of recommendation from FDA inspectors.

Bunge North America 826 Levee Road, Yazoo City, MS 39194

06-2008 / 03-2014 Logistics Assistant / Grain Inspector

Dealing daily with coordinating bin corn shipments between farmer and trucking companies. Entering daily tickets into system as well as making sure deliveries were made to feed mills. Assisted Bookkeeper with various projects and helped maintain farmer satisfaction. Grain grading and inspecting per USDA standards, trained yearly by state graders. Trained and supervised up to 7 seasonal/part-time employees yearly.

Yazoo City Municipal School District Yazoo City, MS 39194

08-2004 / 06-2008 Certified Assistant Teacher/ Literacy Coach

Taught Reading /Writing at the Alternative Learning Center. Also continued teaching at the Alternative School as the Fast for Word Literacy Coach, a computer based literacy program after being certified by State testing process.

Fleming Companies Garland Road, Dallas, TX 75203

12-2002 / 01-2004 Military Clerk/Logistics/Quality Assurance

Customer Service rep for food distribution Company. Handled all incoming orders for military bases in TX and LA. Placed orders into system and processed miss-ships and cross dock. Dealt with commissary officers daily to process fresh food orders. Met daily quotas on egg sales to commissaries. Followed all shipments according to FDA standards.

Sterling Cooke Lincoln Center/ Dallas, TX 75253

01-1997 / 12-2002 Executive Secretary

Workman’s Compensation Insurance Company, secretary to 4 Executive Presidents over loss control, new business, accounting, human resources, and data networking. All travel plans and meeting arrangements for all departments. Kept detailed confidential records of all departments. All underwriters, customer service, and claims adjusters reported all work directly to be disbursed to department President.

United Road Services / Garry’s Wrecker Service 209 Rayburn, Garland, TX 75203

01-1990 / 01-1997 Office Manager/ Logistics Coordinator

Answering phones, dispatching calls to two teams of 15 drivers for emergency road service and 911 calls. Driver’s daily accounting, billing to various Emergency Road Services, 25 car dealerships and 3 police departments. Followed and assured all Federal and State regulations were met.

References:

Frank Hegman Hegman Farms, Holly Bluff, MS 662-***-****

Joe Branch Manager, Bunge Vicksburg, MS 601-***-****

Gee Wiggins Suburban Propane, Columbus, MS 205-***-****

Patricia Spencer -Carson Yazoo City, MS 662-***-****

Letters of Recommendation available upon request.

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