Claims Adjuster Real Estate

CAREER SUMMARY

• Senior Leader with a multifaceted background in real estate and insurance

offering 20+ years of experience and a proven expertise in successfully leading multi-million dollar organizations, focused on mentorship and staff development, achieving top performance and exceeding revenue goals

• Spearheaded cost-saving initiative to eliminate fraudulent claims using strong investigative skills and proactive handling of claims, achieving robust savings for the company

• Oversaw mentorship program using team building and leadership skills, creating top-performing and knowledgeable staff to exceed company objectives

• Led by example, recognized as a top producer, and received multiple awards due to strong work ethic, project management skills, and results-driven approach

• Founded company and orchestrated all bottom-line factors including operations, staff management, marketing, and strategic business planning, growing company to multi-million-dollar value in 4 years

• Promoted in 6 months due to high performance as well as policy and procedure expertise, exceeding expectations with the work volume, quality, and leadership skills

PROFESSIONAL WORK EXPERIENCE

GAINSCO INSURANCE

High Exposure/Corporate Adjuster 2018 – 2023

• Oversaw mentorship program using team building and leadership skills, creating top-performing and knowledgeable staff to exceed company objectives

• Adjusted multi-state claims involving serious loss and EC exposures using in-depth industry knowledge, achieving a closing ratio of 100%+ consistently for 4 years

• Led by example, recognized as a top producer, received multiple awards due to strong work ethic, project management skills, and results-driven approach

• Spearheaded cost-saving initiative to eliminate fraudulent claims using strong investigative skills and proactive handling of claims, achieving robust savings for the company

• Executed duties with high accuracy such as evaluating claim files assessing potential serious and large loss exposures, identifying potential extra-contractual obligations and related issues, and analyzing the cost- effectiveness of litigation versus settlement while proactively pursuing settlement strategies TEXAS AREA REALTORS

Real Estate Broker 2004 – 2018

• Founded company and orchestrated all bottom-line factors including operations, staff management, marketing, strategic business planning, growing company to multi-million dollar value in 4 years

• Recruited, trained, and managed a team of 3 agents to drive productivity and revenue including hands-on mentorship and motivation

• Executed high-level operations management and leadership of top-performing staff to exceed company objectives, spearheading revenue-earning initiatives, and selling 400 homes as one of the top 5% of brokerages in Texas Stephanie E. Williams

469- 688- 0791 ***************@***.*** www.linkedin.com/in/stephanie- e - williams

• Strategic Business Planning

• Employee Development

• Mentorship Programs

• Customer Experience

• Robust Cost Savings

• Continuous Process Improvement

• Budget / Finance Management

• Business Unit Development

• Team Development & Leadership

• Change Management

• Diversity, Equity, & Inclusion

• Operation Management

• Multi-Million-Dollar Revenue

Increases

• Research & Investigative Skills

CORE COMPETENCIES

• Slashed time on the market by 50% with innovative marketing techniques such as newspapers, magazines, and online, reducing days on market from 60 days to 30 days

• Directed multiple development projects to get mixed-use and residential properties up to code using industry experience and operations management, completing projects on time and within budget CRAWFORD

Independent Adjuster 2016 – 2017

• Executed adjuster activities and complex problem-solving while complying with strict regulations by traveling to numerous locations to settle claims for storm damage

• Communicated effectively with policyholders and collaborated with staff and management to resolve issues with a high level of professionalism

EA RENFROE

Independent Adjuster 2014 – 2016

• Oversaw complex activities to settle losses for insureds, using sound judgment, attention to detail, and regulation compliance, ensuring cohesive operations

• Utilized strong research and investigative skills to investigate auto losses for insured and claimants to determine liability while adhering to policies and procedures NATIONWIDE

Master Claims Adjuster 2002 – 2005

• Promoted in 6 months due to high performance as well as policy and procedure expertise, exceeding expectations with the management of activities and leadership skills

• Reviewed repair cost estimates with the automobile repair shop to secure agreement on the cost of repairs, communicating effectively with coworkers, management, and vendors EDUCATION

SOUTHERN UNIVERSITY A&M

Bachelor of Science, Management

LICENSES

Real Estate Licensed in TX

Adjuster licensed in TX, LA, OK, WI, FL, GA, SC, IN, MT, MI, KY, AR, AL, NM

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