Postal Mail Customer Service
Resume:
Contact
Skills
Work History
Shana Eason
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Address
Silsbee, TX 77656
Phone
**********@*****.***
Scheduling
Multi-line Telephone
Systems
Security awareness
Verbal and written
communication
Organization skills
Receptionist
H&r Block, Silsbee, TX
Greeted incoming visitors and customers
professionally and provided friendly,
knowledgeable assistance.
Resolved customer problems and complaints.
Kept reception area clean and neat to give
visitors positive first impression.
Confirmed appointments, communicated with
clients, and updated client records.
Answered central telephone system and directed
calls accordingly.
Maintained confidentiality of information
regarding clients and company.
Managed multiple tasks and met time-sensitive
deadlines.
Responded to inquiries from callers seeking
information.
Corresponded with clients through email,
2023-01 -
2023-01
telephone, or postal mail.
Restocked supplies and submitted purchase
orders to maintain stock levels.
Answered phone promptly and directed
incoming calls to correct offices.
Provided clerical support to company employees
by copying, faxing, and filing documents.
Answered questions and addressed, resolved, or
escalated issues to management personnel to
satisfy customers.
Routed incoming mail and messages to relevant
personnel without delay.
Organized, maintained and updated information
in computer databases.
Compiled information from files and research to
satisfy information requests.
Balanced employee availability, customer
schedules, and maximum load levels when
scheduling appointments.
Operated multi-line telephone system to answer
and direct high volume of calls.
Welcomed customers with friendly greeting,
answered general questions, gathered nature of
visit and directed to specific offices.
Housekeeper
Silsbee Oaks Health Care, Silsbee, TX
Adhered to professional house cleaning checklist.
Disinfected and mopped bathrooms to keep
facilities sanitary and clean.
Vacuumed rugs and carpeted areas in offices,
lobbies, and corridors.
Used chemicals by following safety protocols and
procedures to avoid burns and injuries.
Engaged with guests on room requirements and
amenities to promote overall satisfaction.
Dusted picture frames and wall hangings with
cloth.
Hand-dusted and wiped down office furniture,
fixtures, and window sills to keep areas clean and 2009-12 -
2011-12
comfortable.
Verified cleanliness and organization of storage
areas and carts.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from
hard-to-reach areas.
Maintained clean and comfortable environments
in commercial buildings by vacuuming, cleaning
windows, and dusting.
Operated electronic backpack vacuums and
floor sweepers.
Restocked room supplies such as facial tissues for personal touch with every job.
Disposed of trash and recyclables each day to
avoid waste buildup.
Emptied waste paper and other trash from
premises and moved to appropriate receptacles.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Polished fixtures to achieve professional shine and appearance.
Swept high ceilings, tight spaces and around
furniture to remove built up dust and cobwebs.
CNA
Village Creek Nursing And Rehabilitation, Lumberton
, Tx
Answered call lights and supported patient
comfort and safety by adjusting bed rails and
equipment.
Delivered individualized patient care by
recording vital signs, documenting observations,
administering treatments, and evaluating patient
needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Assisted with feeding and monitored intake to
help patients achieve nutritional objectives.
Promoted good oral and personal hygiene by
aiding patients with shaving, bathing, and teeth
2002-03 -
2004-09
brushing.
Utilized therapeutic communication, empathy
and active listening skills to encourage and
develop positive relationships with patients.
Responded to patient requests for supplies and
personal comfort items such as extra blankets.
Changed linens in rooms, keeping spaces fresh
and clean for patient health and satisfaction.
Observed patients under care conditions to help
identify symptoms, responses to treatments and
progress with goals.
Upheld infection control and prevention policies
across different patient-facing areas.
Reduced risks of patient infection and cross-
contamination by cleaning and sterilizing
equipment.
Home Health Care Provider
Home And Heath Service, Silsbee, TX
Followed nutritional plans to prepare optimal
meals.
Completed household management tasks for
clients within private home settings.
Assisted patients with dressing, grooming and
feeding needs, helping to overcome, and adapt
to mobility restrictions.
Coordinated daily medicine schedules and
administration to help clients address symptoms
and enhance quality of life.
Helped patients safely transition between
sleeping surfaces and mobility assistance such as
wheelchairs by providing consistent support.
Kept close eye on behavior and emotional
responses of clients to address concerns and
protect each person from harm.
Administered medication as directed by
physician.
Assisted patients with handling daily chores and
errands by transporting to appointments,
cleaning personal spaces, and purchasing
1994-03 -
1997-10
Education
supplies.
Interacted kindly with patients and families and
displayed positive, outgoing attitude, resulting in establishment of long-term, professional
relationships.
Provided assistance to clients by handling
household cleaning duties, managing schedules,
and transporting to and from medical
appointments.
Encouraged patients to participate in safe
physical activity to help boost mood and improve
overall wellness.
Provided patients with assistance in completing
daily tasks, reducing daily burden on family
members.
Offered support for client mental and emotional
needs to enhance physical outcomes and overall
happiness.
Cooked tasty, nourishing meals for patients to
promote better nutrition.
Assisted disabled clients to support
independence and well-being.
Constructed cognitively stimulating activities.
Transported clients for medical and personal
outings.
Helped clients with managed home care,
ensuring efficacy of care by monitoring health
status.
High School
James Madison High School
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