Computer Operator Operations Associate

Karen Chavous

*A Old Saluda Dam Rd. Greensville SC. 29611

Cell 267-***-****) Email (************@*****.***)

CAREER FOCUS

A challenging and rewarding position within information technology so I can utilize my technical background and personal strengths and skills.

Profile

Extensive background in information commerce technology processing merchant and financial institution transactions,delivering 100% customer satisfactory.

Expert in facilitating change in workforce to support organizational objectives.

Skilled in troubleshooting and problem resolution; trained operation analyst on backup software and act as a Incident commander for major productions issues.

Technical Skills:

Operating Systems: AIX/SUN, Unix, Linux, Tandem/HP, AS/400,CICS, JES2, 6000, Silo, Window XP, Windows 20010 2011, 2012, Language/Software: VI Shell Scripting, Lotus Notes 7, Cetrix CTIO, Snagit Software, SAM. Go-Anywhere

Job Schedulers: Contrl-M, Tidal, Stonebranch, Automatic V9 Application manager(Uc4prod), NetBackup 8.3, ESM, Incinga, Veeam Netback Manager,CA-Schedular Backup exec, PPM (Problem Portfolio Management), Active Batch.

Web Client: vSphere Web Client. VM Horizon, Load Balancer.

Monitoring Systemors: Dynatrace, Solar Winds, BES (Business Service Dashboard) Tivoli, Sitescope, EG, Topaz, Omegamon, Coriadiant Paladi. Incinga.

Ticketing Systems: Service Now, Remedy, Test track, Peregine, Hpcm, Quality Center, CIM.

Tape Mangement Software: CAM/EBF, REELaccess, REELlibrarian, REELbackup, and ACSLS (Automated Cartridge System Library Software).

Tape Management hardware: Siloctl,

Transfer Protocals: Tidal Transporter, TCP/IP, Putty, NDM, SMTP, SSH, FTP, HTTPS, Connect Direct, Amway, Sql PTLPHY, SQL Server Management Studio, Go Anywhere.

Remote Access : VPN, Citrix, DameWare, Remote Desktop.

Datastage Directory: Websphere Datastage ETL Director.

CodeManagement: Merchant Version,(PVCS).

Messaging software: Ctio, Sametime Connect, Jobba, CRM.

Professional Experience:

Operations Associate Analyst

QVC, West Chester, PA. 10/2017-Present

Perform Application, system and network monitoring though the use of enterprise monitoring tools and routine manual checkups.

Perform Batch Processing for over 15 applications.

Worked with over 25 applications to evaluate my responsibilities.

Migrating adding /modifying /removing PGP encryption keys for Tidal Jobs.

Ordering /adding /modifying /deleting/holding jobs for Control-m Jobs.

Verified all system applications are available according to the SLA scheduled hours.

Work closely with internal support groups and external vendors to identify, resolve coordinate the resolution of network, systems, and application related problems.

Troubleshooting Software and Hardware.

Reboot servers, decommission servers.

Performing File Transfers utilizing FTP. Put and Pull Jobs through our Job Scheduler

Creating tickets that arrive in our Message Alert system according to priority and assigned to appropriate group.

Coordinate bridge calls for our P1 problems with vendors and primary teams.

Execute Jobs and export multiple reports utilizing Service now ticketing system.

Creating users, creating groups, and deleting users accounts utilizing unix operating system.

Adding users, groups, services to unix servers

Execute production jobs and test jobs on multiple servers

Schedule Production job according to our task assigned to us.

Perform Manual execution of batch processing in a production environment.

Release Analyst/Operations Support

Deladge Landen, Wayne Pa. 4/2012-9/2017

Create release processes from build, through test and defect fixing, to the release of

new or changed software into live production with the guidance of the Release Manager.

Assist release manager in organizing direct and managing activities for building and maintain software releases for production.

Schedule migrations in our test environment using PPM software (Problem Portfolio Management).

Responsible for doing builds per version in our test environment.

Creating packages and deleting packages and releases.

Maintaining WO to be approved in change management.

Administrator for our code management system (PVCS), checking in and out of files

Deleting revision and files when request

Deploying builds to the appropriate environments.

Coordinating the weekly schedules.

Deploying all changes in our test environment.

Interact very closely with our development team.

View executions to be sure deployment has completed successfully.

Ensure code labeling standards across development community.

Creating, maintaining and managing code, branching and merging.

Edit build-scripts for automated builds using industry standard tools.

Maintaining deployment environments (Dev, QA, UAT, Production).

Work with the development teams to ensure quality and timely deployments are in respective environments.

Provide help for customers to translate their needs into our NOCS SR’s and changes.

Liaise with people on our tech team to execute request made.

Operations Support Analyst

BNY Mellon, King of Prussia PA. 1/2011-1/2012

Support and processing of all production batch and file transmissions.

Support in Scheduling Batch jobs.

Problem and change management request and change implementations.

Execute and rerun batch and file transmissions when necessary.

Respond to monitoring and provide escalation when necessary.

Interact with 2nd level support groups and upper management and assist with problem resolution and recovery.

Responsible for Identifying problems in logs, sysout and work with support to ensure proper steps are taken.

Responsible for Interacting in troubleshooting file transfers using a variety of protocols (ftp, ssh, sftp, seftp and Connect Direct.

Understanding the interactions of Control-M with Get and Put Jobs.

Using statements in SQL PTLPHY to be sure that our incoming and outgoing files where received and sent meeting the SLA requirements.

Changing command lines in Control-M when requested.

Responsible for executing, canceling, rerunning, force ok, killing jobs in Control-M when request.

Pulling files from vendors site when necessary.

Interact with Vendors.

Coordinate batch schedule with 1st level support.

Process extract files for batch cycle.

Unzipped batch files.

Start and stop Jobs from CA schedule.

Monitor Batch jobs in CA schedule.

Coordinated files from vendor if jobs failed.

Sr. Operations Analyst

First Data Corporation, Wilimington DE 3/1997 - 12/20011

Ensure associates provide 1st level support to approximately 3,000 merchants, financial institutions and 3rd party processors for problem resolution and/or escalation with debit, credit card, ATM, gift cards, or writing checks.

Verified all system applications are available according to the SLA scheduled hours

Promoted to this position from Backup Recovery Operator, 8/2002 - 9/20011; hired as a Senior Computer Operator 2/1997-8/2002

Accelerated Certifications and Training

(EPS) Electronic Payment Services: Certificate, CA Unicenter

Veritas Software Inc: Certificate Veritas, Advanced Netbackup 3.4, 5.1

Storagetek Solutions: Certificate Reelbackup, Reellibrarian, Acssa, Acsls, Cam Operating system, Sun.

Education:

Linux Academy: Delaware County Community College:

Preparation for Lunix certification, DEVOPS Unix, VI Shell Scripting

New Horizons: Chubb Keystone Institute:

Preparation for A+, NetPlus, MDST, Diploma Technical Support

Data Processing Technology (DPT):

Diploma Networking Engineering

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