Customer Service Store Manager

Debra Bartlett

*** * *** * ****, Utah ***** • *********@***.*** • 801-***-****

Professional Summary

M.B.A with emphasis in Technical Management and Human Resource Management; over 6 years of computer information systems; In charge of managing multi-million-dollar budgets. Built and repaired 50 Computer systems, created a word processing program; understand logic behind software due to programming ability, maintained a secret clearance for job with the Army. Over 8 years recruiting, hiring, training and managing over 300 employees and potential employees. Over 8 years’ customer service and leading people and projects. Effectively managed 4 businesses. Have a level one teaching license.

Skills:

Microsoft Windows NT Microsoft Office Suite SAP

Microsoft Windows 2000 Microsoft- Server Timberline Microsoft Windows XP Professional Remedy Symantec Client Security QuickBooks Microsoft Project Recruiting

Experience:

Assistant Store Manager Wal-Mart 2018-present

• Create Schedules

• Customer Service

• Empower employees by training and delegating responsibility

• Create an environment of belonging

• Managed day to day operations as needed

• Worked in all areas of the store

School Teacher Hawthorn Academy 2015-2017

Renaissance Academy 2017-2018

• Planned daily lessons in all subject on a weekly basis. Did both formative and summative assessment to ensure students were learning curriculum. Worked with team members in planning units so that we are all on the same assignments. Classroom Management system. Taught the core required by the state. Substitute Teacher Kelly Educational Staffing 2014-2015 2011-2012

Replace Teachers in classroom wherever and as needed. 2018-Present Store Manager 7-Eleven 2013-2014

2003-2009

• Planned and implemented free Slurpee day to serve over 3,000 customers, generating 4,000 dollars in sales.

• Planned and executed the needs of over 5,000 customers visiting the store over three days during a community celebration, stimulating 15,000 dollars in merchandise sales.

• Instrumental in opening 4 stores over the course of five months

• Developed spreadsheets and documents for the company that are still in use at several stores Distant Learning Manager IT MGR/Project Coordinator CRGT US Army Contractor 2012-2013 2002-2008

• Coordinated the training of over 5,000 soldiers through scheduling, upgrading and repairing of all systems used in the program

• Taught Microsoft Office as targeted support

• Maintained and repaired 39 computers and 3 Servers

• Marketed which resulted in Utilization of the facility was over 300 percent

• Number three in usage of all 200 facilities for three years

• Supported all branches of military service

Zone Merchandise Supervisor/Department manager Wal-Mart 2009-2012

• Maintained all 10 computerized scales throughout the food area 2018-Present

• Less then 10% turn over in my department or zone, by creating a friendly environment

• Empowered employees by training and delegating responsibility

• Kept food costs below 30% by managing orders and people

• Managed 10 employees-maintained hours and training

• Manager of the deli/bakery for 2 years.

Education:

MBA- University of Phoenix. Emphasis Tech Mgt/Human Resource Mgt Magna cum Laude March 2008 BS- Business Kaplan University Emphasis Accounting Magna cum Laude Dec 2005 AS- Yuba Community College; Emphasis Computer Science Magna cum Laude May 1991

Contact this candidate