Lo Que Civil
Resume:
Henry Ulises Canizalez
**** ******** **. *****, ***** 75074
***************@*****.***
Effective restaurant manager committed to providing excellent customer service with strong expertise in front and back of house operations. Accomplished professional, involved in all aspects of business and passionate for guest satisfaction. Success building of high energy service.
• Sales and Profits, P&L Management
• Staffing, training, and retention
• Leadership, coaching, and directing
Professional Experience
Hudson House, Dallas, Texas
Kitchen GM, January 2016-present
Responsible for providing an efficient kitchen environment. Inventories, scheduling, purchasing, budgets
Kitchen General Manager
Chef that takes care of guest orders and provides satisfaction
TGI Friday’s, Dallas, Texas
General Manager, January 1999-2016
• Manage operations of restaurants with annual sales of 6 million.
• Responsible for kitchen operations, inventories, budgets, purchasing, receiving, scheduling, repairs and maintenance.
• Directly involved with guest satisfaction and analyzing Net Promoter scores to coach staff to achieve goals.
• Weekly reviews of P&L making sure budgets are met and reporting to General Manager.
• Responsible for coaching FOH managers to increase individual performances of employees to achieve sales goals and develop improvement plans.
Wild Turkey, Dallas, Texas
Bar Manager, January 1996-1998
• Manage restaurants with annual sales of 3 million. • Manages purchasing and inventory of liquor, beer and wine. • Schedule writing complying with sales trends and forecasts • Hired, trained and supervised bar staff.
Awards and certifications
Received “Gold star” award from Vice President of operations for outstanding performance.
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