Medical Assistant/ medical office supervisor

AH

AUTUMN HUDSON

**************@*****.*** 863-***-**** Auburndale, FL 33823

Skilled medical office professional with strong knowledgeable background in Pediatrics, Cardiology, Geriatric Primary Care/ Managed Care, Orthopaedic, Cardiology, and advanced skills and Medical Assiisting Certification and Associates Degree. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated and empathetic offering 20 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Excellent leadership skills and articulate communicator with strong attention to detail and superior work ethic.

Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with Practice Fusion, EClinicals, Amazing Charts, Allscripts, Athena, Centricity Kareo and EHR system and skilled at learning new processes to meet unique office requirements.

Data management

Inventory and supply oversight

Anatomy and physiology terms

Back office operations

Problem resolution

Time management

Detail-oriented

Deadline-oriented

Billing and coding

Insurance eligibility verifications

Professional and mature

Patient care advocacy

Multitasking and prioritization

Management experience

Event coordination

CRM and office management software

Scheduling and calendar management

Accounts payable and receivable

Vendor relationships

Active listening

Communication

Reliable & trustworthy

Organizational skills

Negotiation

Workflow improvements

Electronic Medical Record (EMR) software

Knowledge of HMOs, Medicare and PPO's

Cardiology, Surgery, Orthopedic, Pediatrics, Primary managed care office experience

Supervision. Leadership and team building skills

Lakeland Physician Group Lakeland, FL

Medical Office Administrator/Hedis

Coordinator

01/2019 - 05/2022

Managed staff scheduling and set patient scheduling policy. Coordinate, complete, and update management on all HEDIS processes and results.

Organize and maintain a plan of action to improve HEDIS scores. Request and evaluate reports for member compliance and improvement opportunities for each HEDIS measure.

Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.

Performed data entry and processing into system databases and troubleshot minor computer issues.

Interviewed, hired and trained medical office teams and conducted Summary

Skills

Experience

performance reviews,PTO approval, schedule weekly staff Coordinated logistics for internal and external staff meetings and conferences.

Supervised patient billing, collection and financial counseling and assisted with cash posting.

Planned and controlled budgets for contracts, equipment and supplies. Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.

Pitched in to help with office tasks during busy periods and staff absences. Schedule appointments for auto accident and worker compensation patients and submit all paperwork to the insurance agencies and workers comp adjusters.

Communicate with attorneys and fax all medical records neeeded to their offices.

Orthopedic Center for Sports Medicine

Davenport, Fl

Lead Medical Assistant

10/2017 - 12/2018

Handled surgical table equipment, positioned patients and assisted the doctor with applied plaster casts and dressings

Assisted the physician with ultrasound guided injections and setting up the exam room for the injections and getting the patients positioned on the bed

Removed suture and staples from patients

Applied dressings to the patients surgical wounds at post operative follow ups

Recorded vitals such as, blood pressure, weight, height, pulse, oxygen, and temperature

Fitted patient with DME braces for wrist, arm, feet, and legs when needed Obtained authorizations for any MRI's that patient needed Assisted in getting the patient ready for x rays and help positing them on the table

Cleaning and sterilizing all medical equipment and surgical tools Refilling prescriptions approved by the physician

Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full

Schedule appointments for auto accident and worker compensation patients and submit all paperwork to the insurance agencies and workers comp adjusters.

Communicate with attorneys and fax all medical records neeeded to their offices.

Winter Haven Cardiology Winter Haven,

FL

Lead Medical Assistant

09/2016 - 10/2017

Managed departmental inventory and supply ordering. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Educated patients about medications, procedures and physician's instructions.

Organized charts, documents and supplies to maintain team productivity. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Primary Medical Center Lakeland, FL

Medical Assistant/Lead Referral

Coordinator

06/2014 - 09/2016

Performed routine tests such as urine dip stick, Phlebotomy, vision and hearing tests, EKG's, Testsoterone, B-12, Rochepin, Kenalog, Depo-Medrol, Influenza and Pneumoccal injections.

Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs

Scheduled appointments for patients via phone and in person Prepared prescription refill requests on behalf of the physician Secured patient information and maintained patient confidence by completing and safeguarding medical records

Recorded patient histories and filed supporting clinical data and diagnosis Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Answered questions and resolved concerns raised by both patients and specialists.

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Coordinate, complete, and update management on all HEDIS processes and results.

Organize and maintain a plan of action to improve HEDIS scores. Request and evaluate reports for member compliance and improvement opportunities for each HEDIS measure.

Performed bookkeeping duties, preparing and sending financial statements or bills.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Developed productive working relationships with numerous insurance company representatives.

Family Medical Center Lakeland, FL

Medical Office Manager/ Hedis

Coordinator

01/2003 - 05/2014

Interviewed, hired and trained medical office teams and conducted performance reviews.

Coordinate, complete, and update management on all HEDIS processes and results.

Organize and maintain a plan of action to improve HEDIS scores. Request and evaluate reports for member compliance and improvement opportunities for each HEDIS measure.

Planned and controlled budgets for contracts, equipment and supplies. Monitored office supplies to replenish needed inventory before depletion. Coordinated and conducted classes to teach procedures to new staff members.

Managed busy calendar for executive team, planning and preparing meetings and communications.

Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

Negotiated and reviewed contracts, rates and terms with current facilities and suppliers, planned and controlled budgets for the contracts, equipment and supplies.

Managed paper or electronic systems by recording information, updating paperwork and maintaining documents.

Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.

Liaise with doctors to identify any office dysfunctions Process payroll and approve PTO request

Schedule appointments for auto accident and worker compensation patients and submit all paperwork to the insurance agencies and workers comp adjusters.

Communicate with attorneys and fax all medical records neeeded to their offices.

My Care Medical Temple, Terrace, FL

Medical Assistant/Phlebotomist

06/2022 - Current

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Perform EKG's, PFT's, and Quantoflow testing for PVD in patirnts. Educated patients about medications, procedures and physician's instructions.

Organized charts, documents and supplies to maintain team productivity. Contacted pharmacies to submit and refill patients' prescriptions. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes..

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Incorporated outside records into charts and EHR.

Performing Venipuncture, laboratory specimen processing, glucose finger sticks, administer injections and vaccinations

Everest University Lakeland, Fl

Medical Assisting

2008

Education and Training

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