Program Assistant Services Specialist

TABATHA C. DIXON

Phone: 478-***-****

*****.*******@*****.***

EXECUTIVE PROFILE

Excellence-driven professional with 10+ years of experience in increased efficiency and revenue while producing high- quality work. Intuitive thinker and problem-solver that is resourceful and flexible with an infectious enthusiasm for planning, executing, and achieving results. Well-versed in leveraging cross-functional teams to meet deadlines on time and within budget.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations. CORE COMPETENCIES

Microsoft Office

Social Services

Health Outreach

Reports/Documentation

Customer Focus

Marketing/Advertising Trend

Verbal/Written Communication

Skills

Time Management

Regulatory Compliance

Conflict Resolution

Team Management

Attention to Detail

Leadership Skills

Interpersonal Skills

Resource Management

Decision Making

Critical Thinker

PROFESSIONAL EXPERIENCE

DOVER STAFFING 2019-CURRENT

JOB TITLE: EXAM PROCTOR HOURS WORKED PER WEEK: 40

SUPERVISOR: NIKI CLYDE

• Assist with providing accommodation testing services for qualified students.

• Resolve various conflicts during testing while ensuring strict compliance with testing standards as established by the Assessment Technologies Institute.

• Distribute/collect exam materials, accepting responsibility for tracking time limits of the exam.

• Document any discrepancies or irregularities of test policies, working alongside Program Assistant.

• Read and scribe tests, providing alternative testing materials.

• Ensure each candidate completes the necessary paperwork. DEPARTMENT OF BEHAVIORAL HEALTH AND DEVELOPMENT DISABILITIES 01/2022-CURRENT JOB TITLE: HEALTH OUTREACH WORKER HOURS WORKED PER WEEK: 40 SUPERVISOR: BRENDA LYNN

• Served as advocate for individual and community health needs, collecting data in order to identify health needs.

• Assisted in planning, facilitation, and marketing efforts for community events.

• Responsible for recruiting residents, identifying the target population.

• Collaborates with the Community Coalition Board and provide support to community members.

• Execute program management activities and duties, coordinating DBHDD field resources, external contract entities and providers.

• Developed program criteria, direction and goals for the respective target groups.

• Maintained strict confidentiality and assisted professional staff in providing implementation of clients care plan.

• Assess efficiency, economy and program integrity.

• Planned, developed, and implemented outreach programs.

• Collected data, maintained records, prepared progress notes and reports in accordance with state/local requirements. DEPARTMENT OF FAMILY/CHILDREN SERVICES, FULTON COUNTY 10/2021-01/2022 JOB TITLE: SOCIAL SERVICES SPECIALIST HOURS WORKED PER WEEK: 40 SUPERVISOR:

• Led and maintained a good relationship with medical personnel, law enforcement, and appropriate agencies through proactive and superb communication.

• Conduct search efforts to locate children and their families when unable to make contact.

• Responsible for completing genograms in order to identify available family support.

• Managed and implemented all metrics and processed with a focus on quality to accomplish daily objectives and escalations while resolving and uncovering immediate needs and root causes in a fast paced environment.

• Proficiently navigated through SQL, submitting reports reflecting work completed and areas of opportunity.

• Executed high level support for internal and external customers with unique and complex business needs while multi- tasking and being cross-functional for the fulfillment of corporate productivity, quality, and bottom-line objectives.

• Influenced and empowered continuous improvement thinking to identify productivity and efficiency gaps.

• Ensured strict compliance with organizational policies and procedures.

• Coordinated communication between team and clients, assisted clients, families, and other agencies in getting answers to questions, de-escalating situations, maintaining program expenditures. GA NETWORK OF EDUCATIONAL THERAPEUTIC SUPPORT 10/2019-10/2021 JOB TITLE: EDUCATIONAL SUPPORT STAFF HOURS WORKED PER WEEK: 40

• Developed engaging lesson plans for troubled students and students with learning disabilities.

• Assisted in creating materials for students and worked to create an enhancing learning environment.

• Partnered with children and parents in the development and utilization of the Family Functioning Agreement, Action Plan, and Family

• Participated in meetings for professional development and updates in organizational process.

• Provided assistance to teachers, quality checking all documentation for accuracy and data integrity.

• Effectively communicated with staff/management/students/parents to ensure quality of work performed. BAPTIST CHILDREN’S HOME 09/2016-10/2019

JOB TITLE: TEACHER I HOURS WORKED PER WEEK: 40

• Designed lesson plans for class utilizing instructional materials as well as audio, visual, and technological aids.

• Utilized a variety of delivery approaches to meet a wide variety of student capabilities and needs and to ensure instructional outcomes meet or exceed state and district standards.

• Communicated and connected with students and parents both sensitively and directly to provide an optimal learning experience for all students.

• Supervised and evaluated the students’ progression rates through records, student-teacher conferencing, peer evaluation, checklists, and student portfolios.

• Worked alongside counselors, teachers, parents and support staff to promote positive student behavior.

• Supervised and enforced safety standards, encouraging student participation and providing individual instruction as necessary. Devised specific strategies for reinforcing materials or skills based on students' needs, interests and abilities.

• Maintained complete responsibility for the organization, teaching, and curriculum planning.

• Demonstrated commitment to continued learning through active participation in professional development opportunities, staff, and departmental meetings.

BAPTIST CHILDREN’S HOME 08/2013-09/2016

JOB TITLE: DIRECT CARE STAFF III HOURS WORKED PER WEEK: 40

• Demonstrated thorough knowledge of Georgia’s behavioral health, developmental disabilities, child welfare, education, juvenile justice systems and available resources.

• Coordinated resources and services with youths and their families.

• Fostered positive working relationships in support of team work, utilizing crisis intervention and solution-focused skills.

• Worked to meet the unique needs of youths and families served. EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY/ORGANIZATIONAL LEADERSHIP BRENAU UNIVERSITY/BACHELOR OF SCIENCE, SCHOOL OF BUSINESS HONORS & AWARDS

PRESIDENTIAL SCHOLAR (SPRING 2022-CURRENT)

DEAN’S LIST (FALL 2021/FALL 2022)

HOPE SCHOLARHIP RECIPIENT

PRESIDENTIAL SCHOLAR

WHO’S WHO AMONG COLLEGES & UNIVERSITIES (FALL 2020, FALL 2021, FALL 2022)

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