Receivable Specialist Customer Service

Milade Abugattas Houston, TX - 832-***-**** - *************@*****.***

Professional Summary

Default and Loan Servicing Manager: 20 years’ experience with Real Estate Finance Company. Managed all aspects of collections and loan portfolio to ensure compliance and successfully mitigate losses. Tracked record of identifying issues, opportunities and effective solutions, collaborate with other departments to improve processes.

Skills:

-Fluent in both English and Spanish - Excellent work ethic

Strong customer relations - Ability to motivate team

Proficient in Yardi, ILS-Servicing Director, AppFolio Property Management

Work History:

SWE Homes, LP Houston TX

Default and Loan Servicing Manager (8/2016-8/2022)

-Provided oversight for daily operational tasks, included 21 staff.

-Met assignments under intense deadlines.

-Implemented document retention team.

-Started implementation for property tax service company.

-Monitored property tax protesting process and team, main contact with contracted company.

-Preserved company assets, control delinquent Mortgages and Leases to mitigate losses, developed early state delinquency strategies to mitigate losses.

-Tracked mortgage status and payments, track record of maintaining collections at constant acceptable % established by upper management.

-Monitored mortgaged properties to ensure proper insurance coverage.

-Managed escrowed funds for disbursement of taxes and insurance.

-Reviewed Payoff statements, Reinstatement and Redemption agreements.

-Monitored compliance of “FDCPA” to follow debt collections laws.

-Conducted weekly meetings with team leads to establish priorities.

-Initiated foreclosure and follow it through until property was auctioned off, including review of documentation for foreclosure postings.

Supervisor Accounts Receivable/Customer Service (9/2012-07/2016)

-Loaded new loans in QuickBooks -Verified receipts from closings -Posted payments as needed. ---Verified and balanced all receipts.

-Provided weekly exception reports to upper management.

-Assisted in conversion from QuickBooks to Yardi software for accounting and ILS-Servicing Director for mortgage loans.

Accounts Receivable Specialist (2/2006-8/2012)

-Responsible for all cash processing, balancing receipts, bank deposits.

-Processed reversals, NSF items and adjustments.

-Researched variances -Quality control for all payment clearing reports.

-Provided weekly receipt reports to Management.

Accounts Payable Specialist (1/2003-2/2006)

-Full processing of AP. -Responsible for verifying and processing all invoices

-Procured and processed property tax bills for large portfolio

-Reviewed and verified charges for homeowner association dues

Education

University of Houston - Completed 2 yrs. Accounting

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