Office Assistant Professional Customer

ESHA GULATI

*** ****** **** ** ****, NV ***** · 775-***-****

****.********@*****.***

Pursing an opportunity to work in a professional and challenging organization with effective business dynamics and processes where my skills, professional capacity, education, and more than 15 years of experience can be fully utilized to ensure organizational and professional development.

EXPERIENCE

FEBRUARY 2022 – TILL DATE

la quinta inn (omhk LLC), Reno Nevada

Work with management to develop policy, workflow, and best practices, identify issues and develop creative solutions.

Assists in generating Business as Usual (BAU) reports. Supports ad-hoc presentation/analysis development and responds to information requests from management

Work with software development team to enhance or implement technologies to meet identified business project goals.

Use judgment within defined practices and procedures. Works under normal supervision.

Develop internal work procedures and initiate process improvements

Assist in the development of a compliance and risk management model that protects the organization while enabling business growth

Develop and execute thorough project, change management, and test plans and aid in the closure of gaps and defects

JULY 2020 – FEBRUARY 2021

Walmart LLC, Reno Nevada

In addition to stocking and labeling produce and products and assisting in pick-up orders, my responsibilities also included receiving and delegating customer requests and complaints and completing the day-to-day admin activities.

JANUARY 2018 – APRIL 2019

Shishukunj PreSchool indore, indore (madhya pradesh)

Provide general support for the day-to-day activities of Shishukunj Group of School and operational staff and work to establish best practices for support.

Provide project management oversight for implementation of key operations initiatives.

Actively improve existing Data Management processes and standards.

Detail-oriented and efficient time manager in a dynamic and fast-paced working environment.

Create, curate, and maintain a Dashboard/scorecard to assist with strategic decision-making and distribution up to the board level.

DECEMBER 2012– OCTOBER 2014

COUNSELLOR, Jaipuria Institute of Management, Indore (Madhya Pradesh)

Hands-on and database management of the admission process including organizing campus tours, counseling parents, coordinating seminars and events of the admission team, arranging selection process for admission as well as application & document verification of students as per AICTE guidelines, and coordinating with faculty for the selection process. Daily responsibilities included looking after the travel desk with respect to ticket booking (air, rail, and road), coordinating with the vendors for delivery and payment, managing the welcome board, incoming calls, assisting in guest visits and board meetings, maintaining courier records and inventory of stationary, medicines, and other supplies.

AUGUST 2008 – JANUARY 2010

EXECUTIVE, max new york life insurance, gurgaon (haryana)

Maintaining a strong and professional customer focus while using the Best Practice guidelines was at the core of this position. Responsibilities included ensuing all customers’ queries were investigated and resolved, assisting managers with special projects while mentoring and developing new staff to meet customer service requirements.

NOVEMBER 2006 – AUGUST 2008

RELATIONSHIP EXECUTIVE, ICICI Bank Ltd. (I-solutions Providers Ltd), Lucknow (Uttar Pradesh)

While ensuring internal & external regulatory compliance in all branch transactions, the responsibilities at ICICI Bank included portfolio management and analysis of financial needs of clients, assisting in managing the operational risks, ensuring timely resolution of customer requests, and sales of both in house and third-party services.

EDUCATION

JUNE 2011

MASTER OF BUSINESS ADMINISTRATION, sikkim manipal university

JUNE 2006

POST GRADUATE DIPLOMA IN HUMAN RESOURCE DEVELOPMENT, lucknow university

JUNE 2004

BACHELOR OF COMMERCE, lucknow university

ADDITIONAL QUALIFICATIONS

Successfully obtained a Diploma in Office Assistant

Completed project on Role Clarity of Employees & Organization of S.B.I

Fluent in both English and Hindi.

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