Intake Specialist Customer Service

Bethsaida Jean

Brooklyn NY ***** Phone: 929-***-****

Email: advt9s@r.postjobfree.com

Objective:

Organized and motivated employee able to apply time management and organizational skills in various environments. Looking to work in an organization that can provide a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.

Education:

Associate of Arts in Health Services Administration Mildred Elley College May2019

Certification:

Health Aid, PCM, FEMA certified, CPR certified, CAN certified, paraprofessionals

Skills:

Language: Fluent in English, Spanish, Haitian Creole/French (Written & verbal)

Computer: Sharepoint, Microsoft Office, SAP, V-Lookup Experience with ERP, MS Office, and QuickBooks software

Professional: Focused and enthusiastic Strong communication, customer service, and navigation skills. Fluent in both English and Spanish.

Employment History

SLSCO JANUARY 2022 CURRENT

Intake Specialist

• Answer the 24hr Crisis phone line and screen patients for admittance into the hospital or possible evaluation.

• Coordinated with insurance/case management offices for approval of care reimbursements for clients.

• Dispatch Crisis Team Clinicians to other facilities to complete evaluations.

• Conducted intake interviews to determine eligibility for program enrollment of veterans and dislocated workers.

• Obtained all necessary clinical information to tailor client's profile according to their needs

• Registered clients for appropriate workshops and/or staff appointments.

Favorite Staffing December 2020-January 2022

Administrative

• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.

• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment.

• Exhibits polite and professional communication via phone, e-mail, and mail.

• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.

• Updated and monitored attendance systems

Horizon home care staffing December 2017-December 2020

Paraprofessional

• Engage with children to enhance and encourage learning

• Provide basic caregiving duties, support, and encouragement in all aspects

• Utilize various techniques to be successful with managing students

• Supervising students in and out of the classroom

• Helping Teachers and students with extracurricular activities and school functions

United Staffing October 2015-December 2017

Direct care Professional

• Keeping track of a client’s personal information, including things like casework notes, daily activities, medication logs, financial documents, and behavioral assessments

• Transporting clients to appointments or other activities outside the home

• Assisting clients with things like dressing, bathing, personal hygiene, moving around, getting in and out of bed, and more

• Teaching important life skills, like how to interact with others, ask for help, manage finances and more

• Assisting in keeping a safe living space

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