Service Representative Customer
Resume:
Sara Miles
Invested in a Career
Louisville, KY *0214
**********@*****.***
I am a progressive, skilled young woman wanting to find a career opportunity where I can utilize the knowledge earned through my previous work experience and life skills. I believe that my administrative
and customer service experience would be a valuable asset to the overall production and success of your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Realtor and Property Manager
FUTURE HOME REALTY - Tampa, FL
June 2020 to Present
• Member of the national association of realtors
• Expert in the current housing market
• Excellent negotiator
• Real estate underwriter
• Vacassa Licensed Property Manager
• Underwrite and recommend new money applications (commercial real estate)
• Write loan narratives which include the analysis of both client financials and a variety of income property including but not limited to multi-family, commercial, mixed-use, and industrial properties
• New age marketing techniques and mentorship (YouTube videos to generate leads)
• Completed Karin Carr YouTube courses
• Researches and analyzes financial statements
• Knowledge of a closing contract, frequently studying word for word the meaning of the wording in a real estate contract and transaction, extensive knowledge through mentorship.
• Experience in reviewing standard real estate documentation including financial projections, loan documents, various legal memorandums, draw requests, rent rolls, property financial statements, and certificates of occupancy/building permits
Guest Services Manager
Pines and Palms Resort - Islamorada, FL
November 2020 to March 2021
Managing guest needs at the front desk. Assisting with check ins and check outs. Performing room checks after housekeeping. Monitoring staff performance. Scheduling. Payroll. Resolving any issues with guest. Doing inventory. Managing the bar two nights a week. Real Estate Agent
Star Properties, Key Largo - Key Largo, FL
March 2020 to October 2020
Administrative:
• Answer phone calls and emails
• Schedule appointments and showings
• Update property listings
• Draft and deliver documents
• Order supplies
Research:
• Perform real estate market analysis
• Stay current with real estate markets, trends and best practices
• Search open listings to find properties
Marketing:
• Create and distribute promotional material
• Manage their online and social media presence
• Network with potential clients and local businesses
• Run advertising campaigns
• Build a blog or website
Coordinator of Benefits
The Rawlings Group
August 2018 to January 2020
Lagrange, KY
Served as subject matter expert for non-standard coverage questions, property damage and collision. Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge. Closed sales on new policies by presenting insurance options to customers accurately and efficiently. Resolved routine and complex issues by performing detailed research. Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Collaborated with carriers to resolve discrepancies in insurance payments. Ensured that appropriate coding is managed to maximize efficiency. Signed payment approvals accepted claims.
Examined claims, records and procedures to grant approval of coverage. Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Handled billing related activities focused on medical specialties. Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Retained strong medical terminology understanding in effort to better comprehend procedures. Reconciliation Specialist
Humana Military Tricare insurance - Louisville, KY August 2011 to August 2018
Achieving excellence in customer service by meeting quality and production standards, processing applications, payments and cancellations, produced various reports requested from Management. Supervisors experience in training new hires (virtual and training room setting). Available to answer all representatives' questions and handling escalated calls, ensuring disgruntled customers with resolutions and satisfaction.
Maintaining perfect service.
Achievements - Appreciated award received numerous times for meeting and/or exceeding quality and production standards.
Assessed accuracy, completeness and integrity of company financial records. Provided business mentoring, consulting and training to assist clients in determining business strategy and achieving profitability goals.
Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books. Machine Operator
Reynolds - Louisville, KY
October 2009 to August 2011
Monitor and adjust production processes / equipment for quality, actively suggest operations to enhance production times and cost, start up and shut down of processing equipment. Met all quality and production standards.
Warehouse environment.
Completed minor machine maintenance, including oiling parts and cleaning components. Monitored machines in operation to detect malfunctions and identify product defects. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools and calculated correct parameters to manufacture quality parts. Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
Made appropriate offset corrections for tool wear, broken tools and casting variations. Planned and laid out work to meet production and schedule requirements. Recruiter
Aflac - Louisville, KY
November 2008 to October 2009
Powell enterprise Promote agency products, process insurance renewals and sales. Client follow-up, recruiting potential insurance agents, scheduling and coordinating meeting / events. Achievements - Top Recruiter 2008.
Built talented pool of quality, skilled candidates, placed individuals in successful positions and gained reputation for sourcing top-quality applicants.
Partnered with hiring managers, consulting throughout hiring process to achieve desired results. Sorted job applications, vetted candidates and recommended individuals for key positions. Proactively identified and solved complex recruitment problems impacting employer short- and long- term success.
Worked with HR management to devise and update policies based on changing industry and social trends.
Facilitated successful recruitment process to source proven candidates in alignment with companies employment goals.
Supported employee relocation and integration by helping new hires establish housing, schooling and registration.
Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion.
Coordinated full-cycle recruiting efforts by generating requisitions, employing support personnel, sourcing candidates and conducting background checks. Education
Fairdale High School - Fairdale, KY
August 2002 to May 2006
SPENCERIAN COLLEGE - Louisville, KY
Skills
• Conflict resolution
Technical support
Staff supervision
Administrative support
MS Office
Team building
Cash management
Customer service
Recordkeeping
Insurance sales strategy
Customer follow-up
Email marketing
Lead development
Cross-selling and upselling
Relationship management
Schedule coordination
Staff training and development
Reporting understanding
Savvy negotiator
Medical terminology
Patient rapport
Resolution-oriented
Excellent multi-tasker
Invoice processing
Insurance plan verification
• Digital Marketing
• HR Sourcing
• Market Analysis
• Financial Statement Preparation
• Business Development
Certifications and Licenses
Leadership Essentials Certificate Customer Service Professional Certificate Microsoft Office Specialist (MOS) Customer Service Representative Certificate Real Estate License
Present
Assessments
Verbal communication — Proficient
April 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Familiar
April 2021
Responding to customer situations with sensitivity Full results: Familiar
Food service: Customer situations — Proficient
September 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Customer service manager — Proficient
November 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Work style: Reliability — Expert
December 2020
Tendency to be dependable and come to work
Full results: Expert
Bartending — Familiar
December 2020
Understanding, pouring, and mixing drink orders
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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