Call Center Agent

MICHELLE HINTON

919-***-**** ********@*****.***

Universal City, TX, 78148

EDUCATION

Ashford University Online, San Diego, CA August 2010

Bachelor of Arts, Organizational Management

Rutledge College (Defunct), Raleigh, NC February 1989

Associate in Applied Science, Data Processing

EXPERIENCE

Walmart, Universal City, TX May 2016 -January 2023

Deli Associate

●Create and maintain merchandise presentation, enhancing in-store customer experience

●Coordinate with the team on specialized and custom client orders

●Led and trained up to 4 team members, following company policies and best practices

Alorica, Universal City, TX Sept 2013 - April 2016

Call Center Agent

●Answered inbound customer calls; reviewed billing, account details, products, and services with 95% customer satisfaction

●Ensured accurate responses to queries by maintaining advanced product knowledge

●Logged call information and solutions provided into the database

The Picky Deli, Universal City, TX January 2013 - August 2013 Manager

●Managed all personnel actions, including scheduling employees for work and payroll using Quickbooks

●Received, inspected and logged products for accuracy of shipment, temperature and quality.

●Managed front of the house and customer experience; opening and closing of the restaurant

●Menu development and advertising

NC Department of Transportation, Raleigh, NC August 1998 - November 2012

Division of Motor Vehicles (DMV)

Issuance Verification Specialist

●Review immigration documents from non-citizens to determine eligibility for driver license/ID issuance

●Contact with customers, government, and international agencies as necessary to resolve complex issues

●Continuously update data; issuing and renewing temporary driver licenses/learner permits as needed

Customer Call Center Agent

●Answer inbound calls from the public, government agencies, and officials seeking resolutions to issues regarding driver license, vehicle registration, and liability insurance.

●Trained new agents to ensure proficiency in driver license rules

●Served on various interview panels, rating candidates and matching their skill sets to select the best candidates for positions throughout DMV

SKILLS

Technical /Computer Skills: Basic Excel, Intermediate Microsoft Word, Basic Powerpoint

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