Clerical Aide Customer Service

VALERIE CHAMBERS

*************@*****.*** 209-***-**** Merced, CA 95348

Summary

Dedicated mental health professional bringing background working with individuals suffering from mental and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.

Skills

Crisis Management

Community Resources

Client Evaluation

Defining Treatment Objectives

Microsoft Office

Supervision & Leadership

Customer Service

Problem Resolution

Data Management

Individual Therapy

Documentation Abilities

Experience

Stars Behavioral Health Group Merced, CA

Recovery Counselor II

12/2020 - Current

Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.

Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

Spearheaded group counseling sessions to help individuals deal with mental health and substance abuse issues.

Devised and enhanced treatment strategies to promote continued progress.

Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.

Developed and implemented treatment plans and modified according to presentation.

Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.

Community Action Agency- Stanislaus County Modesto, CA

Clerical Aide Intern

05/2021 - 10/2021

Copied, sorted and filed records of office activities and business transactions.

Coordinated office activities to streamline operations and promote compliance with organizational policies.

Answered telephones, directed calls and took messages.

Computed, recorded and proofread data or reports.

Developed organizational filing systems for confidential customer records and reports.

Operated photocopiers and scanners, facsimile machines and personal computers.

Olive Garden Turlock, CA

Server

10/2017 - 05/2021

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Increased average sales by twenty percent consistently by upselling promotional items to customers.

Education and Training

California State University - Stanislaus Turlock, CA

Bachelor of Arts in Sociology (Human Services Focus)

05/2022

Graduated cum laude

Merced Community College Merced, CA

Associate of Science in Business Administration

05/2020

Certifications

CPR/First Aid

Medication Technician

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