Kelly Burns ** Courtland Circle Bear, DE ***** 302-***-**** advt79@r.postjobfree.com

EDUCATION

William Penn High School, Diploma, GPA 3.5

Dawn Career Institute, Certified Nurse Assistant and Certified Paraoptometric (CPO) from the American Optometric Association.

EXPERIENCE NARRATIVE

Customer Service Dispatch Manager

Mr. Rooter Plumbing

250 Corporate Blvd Suite D, Newark, DE 19702

2019 to 2020

Communicates with customers to determine their needs. Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.

Receives check-in call from the service technicians and informs workers of next job to respond to.

Maintains customer repair records using computer database to give detailed history of the work performed at their sites.

Surgical Coordinator Assistant

Kalin Eye Associates

314 East Main Street Kelway Plaza, Suite 302 Newark, DE 19711

2018 to 2019

Giving new patients paperwork to fill out, putting together their medical charts, and verifying their insurance information.

Answering telephones and emails as well as common questions about surgical times, appointments, and instructions.

Preparing patients' bills and sending them to the specific insurance company.

Ophthalmic Medical Receptionist

Brandywine Eye Center

Brandywood Plaza 2500 Grubb Road Suite #234 Wilmington, DE 19810

2017 to 2018

Scheduling, insurance verification and authorizations, office correspondence, records management, check-in and check-out, multi-line telephone, cross-training to cover patient care duties as needed.

Worked front and back office patient care for Ophthalmic/Optometric Technicians or Medical Assistants.

Experienced with Medical EHR and Medical Billing and Scheduling software.

Pleasant and effective communicator, able to multi-task, willing to adapt to changing needs of the job.

Inside Sales Representative

Waterlogic

77 McCullough Dr #9, New Castle, DE 19720

2014 to 2017

Documented information into Salesforce CRM while speaking with customers.

Developed and oversaw customer retention campaigns, participated in and improved upon in-house brand promotions.

Engaged with clients daily via live contact and followed up with all prospects.

Used multi-line phone systems, quoted and calculated rates for new services accurately, summarized the agreement and explained the next steps.

Interacted with other departments to ensure customer satisfaction.

Met established productivity goals: sales, call handling time and records accuracy.

Optometric Technician

Simon Eye Associates

Union Plaza, 912 North Union St., Ste 1 Wilmington, Delaware 19805

2002 to 2012

Performed preliminary testing on patients including: BP, IOP, Photography, OCT, Visual Fields, VEP/PERG.

Handled contact lens sales, dispensing and ordering, scheduled appointments, answered phones, processed payments.

Assisted doctor with entering exam and billing information into EMR and/or any other electronic systems.

Maintained compliance with Medicare and other insurance documentation requirements.

Assisted with checking in/out patients and scheduling return appointments.

Assisted in organization and planning of patient care and follow up, including major/minor procedures and diagnostic testing.

SKILLS

Knowledge of medical terminology, CPT, ICD-9, HCPCS V, Microsoft Office, Salesforce, NextGen. High level of knowledge with insurance authorizations, NVA, VSP, VBA, EyeMed, United Healthcare and Superior Vision.

Contact this candidate