Arunava Roy

+91-833-***-****

advt6b@r.postjobfree.com

CHAKPACHURIA NEWTOWN ACTION AREA 2 NEAR CHAKPACHURIA PRATHAMIK VIDYALAYA P.O. CHAKPACHURIA, KOLKATA 700156 India

PROFESSIONAL SUMMARY

A dynamic professional with over 3 years of rich and qualitative experience in Customer Service and Team Supervision in the Business Process Outsourcing/ ITES industry.

Hands on experience in ensuring delivery of high quality service to support customer’s needs and achieving continued high customer service satisfaction from all operational users for services.

A Highly competitive, proactive, self-starter who is disciplined and goal oriented.

Excellent English communication, interpersonal, organizational and leadership skill, enthusiastic and dedicated professional with extensive experience in the areas of customer service and team handling Comprehensive problem solving abilities and willingness to learn.

Ability to take own initiative and can demonstrate the high levels of motivation required.

Over 10 years experience in Legal profession.

WORK EXPERIENCE

Self Employed from February 2015 till date.

Company Name: CONVERGYS, PUNE, INDIA

Client: T Mobile United Kingdom

Period: January 2014 to January 2015.

Worked as front Office Advisor in the billing and Enquiry department Speaking with U.K. customer’s who had issues with their mobile handsets taking their payment and fixing thier issues if anything is not working properly. As Senior Customer Care Officer.

Company Name: ACCENTURE, BANGALORE, INDIA

Client: Unilever, Australia and New Zealand

Period: March 2012 to September 2012.

Worked as HR Advisor drafting with recruitment and exit cases of employees for Unilever. In recruitment cases scanning the resume forwarding the suitable candidates to the concerned company for interview process. In exit cases checking if the employees served the notice period or not and preparing the relieving documents. As Senior Executive.

Company Name: IBM, KOLKATA, INDIA

Client: Dubai Telecoms, (Dubai Residential Customers)

Period: December 2010 to June 2011.

Worked as an back office agent for a semi technical process, calling back the customers, troubleshooting the issue in regards to landline, Dish TV and broadband and fixing issues.

Junoir AdvocatePeriod: June 2009 to November 2010,KOLKATA, INDIA

Worked with MS Sharmistha Acharya, Advocate, High Court, Calcutta in different cases in the Hon’ble High Court, Calcutta on Writ and Criminal matters. Also appeared in the Metropolitan and district courts matters dealing on 138 cheque Bounce and Criminal and Civail matters.Company

Name: INFOSYS, BANGALORE, INDIA

Client: British Telecom

Period: February 2008 to April 2009.

Worked as a Front Office Advisor in the Billing and Enquiry department speaking with U.K. customers who had issues with their Landline and broadband taking their payment and fixing their issues if anything is not working properly.

Junoir Advocate, KOLKATA, INDIA

Period: November 2003 to January 2008

Worked with Mr Surojit Roychoudhury Advovate, High Court Calcutta in different Cases in the Hon’ble High Court Calcutta and drafing Agreements in regards to Affidavit, Sale Deed, Gift Deed, Mortgage Agreement etc and doing Registration to the concerned authority and also moving different cases before the Hon’ble High Court at Calcutta.

EDUCATION

Bachelor Degree passed in 2003.

Class XII(Science) in 1998.

Class X CBSE in 1996.

ADDITIONAL INFORMATION

References Would be available on request

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