Loan Processor Data Entry
Resume:
Stacey M. Booker
Houston, TX 77049 • (281) 536 - 0607
Mortgage Professional & Loan Processor
Analytical and detail-oriented professional with diverse experience in administering all facets of loan processing, conducting comprehensive credit history analysis, and devising payment schedules.
Demonstrated excellence in leveraging product knowledge and communication skills to forge mutually-beneficial contracts/deals. Instrumental in addressing clients’ needs while complying with internal/federal policies. Proven track record of cultivating cross-functional collaboration and liaising with various stakeholders. Excel at streamlining and improving processes, enhancing productivity, and delivering innovative mortgage/loan solutions. Adept at problem-solving, customer services, data/document analysis/management, contract negotiation, and decision-making skills.
Areas of Expertise
•Project Management
•Process Improvement
•Regulatory Compliance
•Data Analysis/Management
•Contract Negotiation
•Sales/Revenue Growth
•Team Building/Leadership
•Customer Service/Satisfaction
•Risk Analysis/Mitigation
•Relationship Management
•Strategic Planning/Execution
•Cross/Functional Collaboration
Career Experience
Loan Processor (High Net worth), Sutherland Global Services, Houston, TX 2018 – 2022
Spearhead various analytical facets of loan packages, such as verification, income documents, title report, assets, initial closing disclosure, fee sheets, and appraisal reports. Gain and leverage advanced expertise of loan product guidelines to ensure compliance of loan files, credit packages, investor requirements, bank policies, and disclosure packages in line with organizational policies, state, and federal lending standards. Liaise with various stakeholders, such as Escrow, title, closer/funder, appraisal desk, rate lock desk, and third-party vendors to improve operational accuracy. Nurture mutually beneficial relationships to discover new business opportunities and revenue streams.
●Attained 98% pipeline conversion for three consecutive months.
●Closed 2000+ FHA/VA streamline loans per month by boosting morale and performance of team.
●Streamlined, categorized, and upgraded information management system to paperless database.
●Enhanced effectiveness of 56 talented individuals by providing individual feedback and coaching sessions.
●Achieved complete client satisfaction by delivering exceptional customer services in challenging situations.
Loan Processing Manager, Sutherland Global Services, Houston, TX 2015 – 2018
Collaborated with executive management to track and improve operational process, workflow, special projects, reporting, and training. Monitored and ensured optimum performance of employees by developing attendance/efficiency reports and providing feedback. Administered functionality and provision of proficient networks and data communications infrastructure. Liaised with numerous cross-functional departments’ managers to evaluate and optimize productivity/accuracy and achieve organizational objectives.
●Trained and improved skills of 92 talented processors to achieve assigned targets.
●Secured up-to 80% pipeline conversion and outstanding figure of 2900 loans closings.
●Complied with defined organizational regulations by preparing daily/weekly/monthly productivity reports.
●Delivered problem-solving expertise by receiving, and addressing regular/escalated queries and complaints.
●Acquired trust and satisfaction by protecting confidentiality of data saved on client’s database while ensuring integrity and availability of accurate information.
Deed in Lieu Foreclosure Processor, Align Strategic Partners, Houston, TX 2014 – 2015
Facilitated delinquent borrowers to avoid delinquency or foreclosure by devising viable and innovative solutions, short sales, and negotiating with creditors. Analyzed property opinions (BPO, REO Appraisals) with attention to details and specify reconciled value to assess viability of a charge-off or short sale.
●Reduced processing time from 90 to 30 days by optimizing application process.
●Lined company policies with regulations of allotted state/federal territories by acquiring detailed and advanced skills of loan files, foreclosure, modifications, collection laws, and credit/disclosure packages.
●Gathered comprehensive data and prepared concise reports of recently vacated properties in pre-REO status to offer property preservation proposal.
Loan Processor, Financial Capital Mortgage, Houston, TX 2007 – 2012
Examined various requirements of loan approval, including assets, income, credit reports, title commitments, surveys, appraisals, and employment documents of applicants. Directed entire process of loan from inception to conclusion, comprising scrutinizing all loan requirements, forging pre underwriting agreements, and presenting finalized loan packages for approval and validation. Expedited information collection process by utilizing diverse communication platforms, such as phone, fax, or letter, liaising with title companies, builders, and realtors.
●Outperformed assigned targets by maximizing closings by 120%.
●Provided communication platform to several stakeholders to optimize operational performance.
●Steered entire cycle of approved loans closure in collaboration with lenders, borrowers, Realtors and title companies.
●Successfully processed 30 federal housing administration loan packages/month, by verifying mandatory documents and complying with regulations/policies.
Education
Business Administration (33 Hours Completed), 2004-2007
Houston Community, Houston, TX
Technical Skills & Proficiencies
Microsoft Office Suite Web based E-mail Internet Explorer Blackboard Calyx Point Edge Encompass Empower Desktop Underwriter Data Entry Programs
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