Service Representative Center

IM Izzatillo Mukhtorov

Tashkent Uzbekistan +998-**-***-****

******************@*****.***

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS Customer Service Excellence

Team Player

Product Knowledge

Report Preparation

Complaint Resolution

Professional Telephone

Demeanor

Technical Support

Creative problem solving

Good listening skills

MS Office tools

Computer literacy

CRM

Data Analysis

Zendesk, Jira, Salesforce

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE(US PROJECT) 03/2021 to 01/2022 Sitel Warsaw, Poland

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Offered advice and assistance to customers, paying attention to special needs or wants.

CONSULTANT 09/2017 to 04/2018

World Uz Andijan, Uzbekistan

Offered friendly and efficient service to all customers, handled challenging situations with ease.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Coordinated travel arrangements, including booking airfare, hotel and ground transportation.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. EDUCATION Full Stack Web Development

EPICODE GLOBAL, Rome, Italy

LANGUAGES English (C1)

Russian (B1)

Uzbek (native)

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