Data Entry Center Agent
Resume:
Elizabeth Medina
Lake Balboa, CA *****
******************@*****.***
• Hard Worker
• Team Player
• Self Motived
• Multi Task
• Fast Leaner
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR 1 REMOTE
Maximus - California
April 2022 to Present
Agent for Employment Development Department remote position data entry I worked claims,
• Processed 4581 CERTIFICATION
• Processed AC/RC CERTIFICATION
• Processed DE1101CZ SIDES
• Processed DE1030EZ
• Processed AC/RC CERTIFICATION
• Processed MOD PAYMENT CERTIFICATION
• Processed MOD TRANSACTIONS CERTIFICATION
• Decreased clerical errors 55% by sourcing Highest out the team for 2 months straight.
• Maintained 99% accurate out my team
• form a study group with some of my team members help the with anything they needed help in to be able to resole the claim correctly
• Processed AC/RC CERTIFICATION
• Assisted with technical support duties
Caregiver/Personal Assistant
Personal Time Off - Los Angeles, CA
October 2021 to March 2022
To take care of my Dad
• Change tubbing to
• Breathing machine and
• Change his dressing (bandage's)
• Oxygen Tanks
• Clean out his wound
• Do vital signs
Branch Coordinator
Apria Healthcare - El Segundo, CA
September 2016 to October 2021
• Heavy phones
• Schedule appointments
• Arrange delivery on medical equipment
• Ship out C-paps breathing machines to patients
• Live chats when calling patients fallow up's
• Collect payment
• Live Chats with Doctors office, Hospitals
• Call center about year half was for Apria Sleeping Disorderedness, àssit patient on any questions they have
Assistant Manager
After Collision Inspection site - Los Angeles, CA
December 2006 to August 2016
• Log in all vehicles brought in after hours
• lnspect untag vichcal for contact information
• Call Insurance Agent
• Schedule Inspections appointment
• Collect on all payments
• Delt with very angry customers and help them resolve their problems
• Set car rentals for client's
• Data entry
• Answer phones
• Dispatch Trucker
Import & Export Coordinator
Barthco International - Los Angeles, CA
April 1992 to October 2006
• Answer heavy phones
• Printing room
• Mail Room
• Receive all checks
• Paid all invoice
• Collect past due invoices Ach statements Accounting -
• Set up delivery
• Prepare paperwork for Customs clearance
• Live chats with steamship lines
• Air lines and
• Customs Inspectors.
Hospitality
The Huntley Hotel - Santa Monica, CA
October 1988 to March 1992
clean 15 rooms a day dust mop sweep make beds take out trash kept hall ways always looking clean moved positions 1 1/2 later front desk answer heavy volume phones calls assists visitors with all types of questions make Reservations help food service from time to time Call Center Agent
Yellow Cab Company - Los Angeles, CA
February 1988 to September 1990
call center dispatching Cabs worked her after school and during summer Education
3 years in Business
West Los Angeles College - Culver City, CA
July 2000 to September 2003
High school diploma or GED
Skills
• 10 key calculator (10+ years)
• Data entry (10+ years)
• Multi-line phone systems (8 years)
• Bilingual (10+ years)
• Organizational skills (10+ years)
• Customer service (10+ years)
• Medical Office Experience (4 years)
• ACH (6 years)
• Accounts Payable (6 years)
• Spanish (10+ years)
• Fluent (10+ years)
• Live chat
• Typing
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
May 1924 to February 2020
A8830836
Assessments
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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