Elizabeth Medina

Lake Balboa, CA *****

advt4v@r.postjobfree.com

+1-818-***-****

• Hard Worker

• Team Player

• Self Motived

• Multi Task

• Fast Leaner

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR 1 REMOTE

Maximus - California

April 2022 to Present

Agent for Employment Development Department remote position data entry I worked claims,

• Processed 4581 CERTIFICATION

• Processed AC/RC CERTIFICATION

• Processed DE1101CZ SIDES

• Processed DE1030EZ

• Processed AC/RC CERTIFICATION

• Processed MOD PAYMENT CERTIFICATION

• Processed MOD TRANSACTIONS CERTIFICATION

• Decreased clerical errors 55% by sourcing Highest out the team for 2 months straight.

• Maintained 99% accurate out my team

• form a study group with some of my team members help the with anything they needed help in to be able to resole the claim correctly

• Processed AC/RC CERTIFICATION

• Assisted with technical support duties

Caregiver/Personal Assistant

Personal Time Off - Los Angeles, CA

October 2021 to March 2022

To take care of my Dad

• Change tubbing to

• Breathing machine and

• Change his dressing (bandage's)

• Oxygen Tanks

• Clean out his wound

• Do vital signs

Branch Coordinator

Apria Healthcare - El Segundo, CA

September 2016 to October 2021

• Heavy phones

• Schedule appointments

• Arrange delivery on medical equipment

• Ship out C-paps breathing machines to patients

• Live chats when calling patients fallow up's

• Collect payment

• Live Chats with Doctors office, Hospitals

• Call center about year half was for Apria Sleeping Disorderedness, àssit patient on any questions they have

Assistant Manager

After Collision Inspection site - Los Angeles, CA

December 2006 to August 2016

• Log in all vehicles brought in after hours

• lnspect untag vichcal for contact information

• Call Insurance Agent

• Schedule Inspections appointment

• Collect on all payments

• Delt with very angry customers and help them resolve their problems

• Set car rentals for client's

• Data entry

• Answer phones

• Dispatch Trucker

Import & Export Coordinator

Barthco International - Los Angeles, CA

April 1992 to October 2006

• Answer heavy phones

• Printing room

• Mail Room

• Receive all checks

• Paid all invoice

• Collect past due invoices Ach statements Accounting -

• Set up delivery

• Prepare paperwork for Customs clearance

• Live chats with steamship lines

• Air lines and

• Customs Inspectors.

Hospitality

The Huntley Hotel - Santa Monica, CA

October 1988 to March 1992

clean 15 rooms a day dust mop sweep make beds take out trash kept hall ways always looking clean moved positions 1 1/2 later front desk answer heavy volume phones calls assists visitors with all types of questions make Reservations help food service from time to time Call Center Agent

Yellow Cab Company - Los Angeles, CA

February 1988 to September 1990

call center dispatching Cabs worked her after school and during summer Education

3 years in Business

West Los Angeles College - Culver City, CA

July 2000 to September 2003

High school diploma or GED

Skills

• 10 key calculator (10+ years)

• Data entry (10+ years)

• Multi-line phone systems (8 years)

• Bilingual (10+ years)

• Organizational skills (10+ years)

• Customer service (10+ years)

• Medical Office Experience (4 years)

• ACH (6 years)

• Accounts Payable (6 years)

• Spanish (10+ years)

• Fluent (10+ years)

• Live chat

• Typing

Languages

• Spanish - Fluent

Certifications and Licenses

Driver's License

May 1924 to February 2020

A8830836

Assessments

Customer focus & orientation — Familiar

March 2022

Responding to customer situations with sensitivity Full results: Familiar

Work style: Professionalism — Proficient

March 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service — Familiar

March 2022

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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