Call Center Sales Manager
Resume:
Karen Cameron
Provo, UT *****
***********@*****.***
Skills
Self-managed, results-driven, professional with a high energy level; ability to meet and exceed deadlines, quick thinker with effective problem- solving skills, strong negotiation skills with the ability to work and adapt quickly under any circumstances, strong knowledge of Microsoft Word, Excel, Outlook and PowerPoint. First Aid and CPR certified. Food handlers permit.
Experience
2015 - 2021
Danville Support Services, Riverton Utah - Direct Support Staff
Caring for clients, helping with any concerns or needs they have, cooking all meals, assistance with feeding, laundry, general housekeeping, attending any activities, assisting the clients to and from work and promoting any hobbies
2006 -2012
Global Antiques, Provo, Utah - Sales Agent
Assisted customers in buying Fine European Antiques
Met and exceeded personal monthly sales quota of $100K
1997-2006
Certiport, Inc. Provo, Utah
Academic Statewide Program Sales Manager - Develop relationships with k12 schools, community colleges, and other higher education organizations to adopt and integrate the MOUS Program. Maintain good communication with officials at the Office of the Supplemental of Public Instruction. Sold MOUS at bulk levels to meet sales quota.
Sales Manager - U.S. assigned territory - Sold MOUS to new and existing customers in all regions of the U.S. Continually meet or exceed sales quota.
Recruitment Sales Manager, North America - Managed out- sourced recruitment sales for the entire company, Sold MOUS exams to new customers, project lasted 6 months. Increased monthly sales from 70K to 500K.
Contracts Manager - Created and implemented a workable contract for Certiport customers. Created and managed all aspects of the Contracts Department. Contracted Customer based increases from 200 to 5,000 in the first 60 days, maintained a 9.000 Contracted customer base before moving into sales.
Call Center Manager - Developed and created all aspects of the call center for the Certiport, managed a 15-person call center and was responsible for call center statistics and operations.
1988-2004
Novell, Inc. Provo, Utah- Credit Administrator
International Credit Department Credit Administrator - Duties included managing corporate accounts like Ingram Micro who had $750K due on a weekly basis. Learned and practiced the “Boa Constrictor Theory".
Credit Department - Office Manager - Worked as Office Manager for the Credit Department and was promoted to Credit Administrator within the department.
Education Department - Managed- Train the Trainer- Education Sales - Worked in the Education Department training and recertification to existing Novell Instructors Nationwide with various Outside Sales Offices in the U.S. Included, forecasting inventory of manuals, workbooks, perks etc. for Outside Sales Offices.
Education
1983 - 1985
Weber State University, Utah - Business Administrator Courses
1993-1994
University of Phoenix, Arizona - Business Courses
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