Chief Marketing & Operations Officer

Dr. Arturo Cervantes

******@*****.*** C: 210-***-****

CAREER OBJECTIVE

Seeking executive management responsibilities in which to lead an innovative organization striving to infuse excellence in operational efficiencies, effective operational execution, and strategic planning...a forward-thinking corporation aspiring to enhance its value proposition through successful business outcomes with high- performance, innovative thinking, and results-oriented paradigms.

EDUCATION

Doctor of Business Administration (Technology Entrepreneurship) Walden University, Minneapolis, MN

DOCTORAL STUDY:

Strategies for Expanding the U.S. Automated External Defibrillator Market Telematics & Mobile Healthcare Solutions

Master of Business Administration (Technology Management) Walden University, Minneapolis, MN

Bachelor of Arts (Modern Languages)

University of Texas at El Paso, El Paso, TX

LEADERSHIP & PROFESSIONAL ATTRIBUTES

o Strategically focused. Possesses a systems-thinking approach to leadership. Skilled in continuous process improvement and root cause analysis to yield sustained remediation.

o Drive, initiative, and self-discipline, with confidence and charisma to lead, encourage and enable. Performs many tasks personally and motivates by setting high standards and expecting self-direction from employees.

o Demonstrated transparent and transformational leadership. Encourages and facilitates collaboration and innovation among faculty.

o A transformational leader with the unique skill to bring about affirmative results and positive change via working through others.

o An inclusive leadership style. Invites all levels of the department to bring forth ideas and fosters an environment of innovation and collaboration as part of a shared-vision framework.

o Delegates and empowers employees to do their work in an environment of trust and accountability.

o Listens to and values the opinions of others.

o An innovative, success-oriented personality with a record of setting and surpassing objectives. Visible and accessible, with responsive listening skills and active interest in the personal and professional development of others.

Proven experience making sound judgments in a complex environment. Possesses the ability to analyze existing paradigms and create streamlined processes.

Demonstrated ability to balance strong, action-oriented leadership with collegian decision-making practices.

Demonstrates fair consideration and respect for various viewpoints. Proven to be discreet with confidential information.

Enjoyment in identifying problems and opportunities, using creativity to map and bring about solutions. Successful experience in managing and resolving conflict.

Maintains composure under pressure.

Possesses instinct to be politically astute, yet not political.

Skilled relationship builder with the capacity to initiate and foster collaborative partnerships. Outstanding mentoring skills. Interacts with consistency throughout the organization and adapts easily to the organization's business culture.

Trustworthy. Possesses a strong moral True North compass and unquestioned integrity. Prefers transparency in operations and decision-making processes.

Sensitive to understanding and encouraging cultural diversity throughout the system and the community. Appreciation for ethnic and cultural diversity, with an established record of building consensus and proactively reaching out to diverse groups.

Ability to foster/engender an environment that promotes teamwork and team-building. Credits success to co- workers and takes responsibility for less than positive outcomes. An enabler and facilitator with outstanding diplomatic skills. A consensus builder and team leader.

ACCOMPLISHED EXECUTIVE LEADER HONORABLE MENTIONED ACHIEVEMENTS IN ACADEMIA

2015-16 Circle of Excellence Winner – Campus President/Chancellor Recognition for Campus Champion in Enrollment Performance and Student-Focused Outcomes 2015 Promotion to Houston Area President

2012 Department of Education Program Review Excellence 2011/2012 SER and IAIP exemplary outcomes

2010 CCST Winner of Institutional Assessment & Improvement Plan: iAIP Application Development 2010 ACCSC Program Review Excellence

2009 Championed the approval from Texas BON and deployment of Martha Fessler School of Nursing 2008 Fast Path for Executive Leaders: Intuit Selection and Graduate

EXPERIENCE

Chief Operating Officer & Chief Marketing Officer

Reconstructive Orthopedic Center – ROC-Houston, P.A. Feb 2020 - Present

Executive Leader of a Surgical, Clinical, & Therapy Orthopedic Center responsible for all operational business administration, Corporate Finance, Medical Billing/Coding, Partnerships & Affiliates, Personnel Management Training, Marketing & Social Media, Reputation Management, and professional growth. ROC is the Reconstructive Orthopedic Center of Houston fulfilling its commitment to continually evolve in a practice that offers to lead, best- in-class treatment while providing safe, affordable patient care. Its competitive edge is providing treatment the first week after trauma since it is critical to a successful recovery and offers same-day surgery onsite. Leading and sustaining this model of Orthopedic Golden Week and striving to make the process a patient’s experience and ease their recovery is a business acumen unique to healthcare. As a healthcare technology entrepreneur, leading the diversity of corporate investments in ROC University and Manufacturing of surgical and medical devices that will provide technological innovation and reduce healthcare costs.

President/Houston Area President

Education Affiliates, Houston, TX Jun 11 – Jan 2020 President and Chief Executive Officer, responsible for providing operational, academic, administrative, and fiscal leadership under strict national and state regulatory compliance. Responsible for academic policy, community engagement, campus safety management, Reputation Management, and student success. Maintain operational control over proper financial management, quality educational delivery, Career Services, and compliant and accurate maintenance of all records. Degree & Certificate Programs include Medical Technology; Healthcare Management; Nursing; Health Information Technology; Information Technology; Business Management for traditional academic delivery models.

Campus President/Chancellor

Hallmark University – Technology Campus, San Antonio, TX Aug 09 - Mar 11 Chancellor/President of a learning-centered student-focused institution. As Chief Executive Officer of the District/Organization, responsible Chancellor/President to the Governing Boards for the administration under the provisions of education codes, organizational policies, and the compliance of accrediting bodies. Leader and supervisor to the Provost; Dean of Education; Executive Director of Finance & Administration, Executive Director of Educational Services and Institutional Effectiveness, Director of Human Resources, Executive Director of Public & Legislative Relations, and Chief Information Officer. Exercised full commitment to the University's mission and its role in total community development. As proven visionary learning leadership and managerial abilities including excellent organizational and communication skills. Degree & Certificate Programs include Traditional, Hybrid, and Online education models for Business Management; Information Technology; Medical Technology; Healthcare Management; Health Information Technology; Information Technology; Business Management for traditional academic delivery models.

CIO - Sr. Leader, - Corporate Communications

Intuit, Inc., Plano, TX Jun 04 - Apr 09

Enterprise Communications Business Unit leader supporting corporate Telecommunications and Information Technology applications

Process Excellence Leader of IP Telephony and Technology Infrastructure deployment Leading the development and business processes & technology solutions Project Management IT Leader for corporate Alternative Work Environment initiative Responsible leader of multi-disciple technology and business teams supporting Business Units Responsible for developing & driving strategy to hire, develop & mobilize talent for the organization. Responsible for investment decision-making for business development and employee engagement. Manage relationships with all business partners and drive excellence in executions & results

Executive Director, Convergent Technology Solutions Avaya, LLC, San Antonio, TX Dec 00 - Jun 04

Designed & Deployed IT Convergence organization to meet client demands of IP Telephony. Lead Business Development Team solutions and implementations of new technology solutions for Central Region - U.S.A. Fiscal responsibility & growth of the IT Convergence organization. Cultivated Business Partner development and Professional Services support. As Strategic Direction and Business Continuity Plan leader was assigned as Advisor and Technology Consultant to the Sr. Vice President of Sales

AFFILIATIONS

Texas Workforce Commission

Texas High Education and Coordinating Board

Career Colleges and Schools of Texas

San Antonio Technology Council Member

ACUTA (Association for Telecommunications Professionals in Higher Education) United States Chamber of Commerce - Houston, TX

Houston Chamber of Commerce

International Medical Interpreters Association - Houston, TX

LANGUAGES

Fluent in speaking, reading, writing, and real-time translation of the Spanish Language

MILITARY

US Army - Field Artillery Officer – Captain Regular Army Commission Airborne Parachutist Badge

4-Year ROTC Scholarship Recipient to the University of Texas at El Paso Commendation Award and Outstanding Leadership Award

Commanded and lead as Battery Executive Office

Commanded and lead as Operations Officer

Field Grade Staff Officer for Selective Service System

TECHNICAL AND HONORABLE MENTIONED

Governance & Regulatory Compliance Subject Matter Expert Student and Graduate Services Metrics and Compliance Process Excellence & Project Management: DMAIC/Six Sigma (LEAN) CampusVue Application

Campus Portal Online Designing & Implementation of Hosted Application Blackboard Distant Learning Application 9.0+

ITT-Technical Institute – Program Advisory Council Member CCNT; CTP; MCP, ACA, & CAUE

REFERENCES

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