Stock Associate Service Representative

JB

JUANA BAEZ

*************@*****.*** 484-***-****

CCTV surveillance

Observant

Crime prevention methods

Interior and exterior patrol

Report writing

High level of integrity

Vigilant and watchful

Premises surveillance

Data evaluation

Clerical support

Problem-solving abilities

Adaptive team player

Courteous demeanor

Inbound and Outbound Calling

Call Center Operations

Product organization

Sales expertise

Customer relations

High-energy aĴitude

Retail sales customer service

Office equipment proficiency

Stockroom procedures

Patient relations

Calm and level-headed under duress

Preparing meals

General housekeeping ability

Medical terminology knowledge

Grooming and bathing assistance

Valid Pennsylvania driver's license

Reliable transportation

Understands medical procedures

Allied Universal Security Services

Philadelphia, PA

Security Officer

05/2021 - Current

Guarded restricted areas to prevent unauthorized entry. Patrolled and secured industrial and commercial premises to prevent intrusion.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Documented security-related situations and submiĴed in-depth reports to superiors.

Monitored premises and recorded activity in daily officer reports. Pacifica Airport Valet Philadelphia, PA

Customer Service Representative

02/2019 - 09/2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Delivered service and support to each customer, paving way for future business opportunities.

Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions. Marshalls Department Store

Philadelphia, PA

Stocked and cleaned shelves while maintaining neat and orderly store. Welcomed customers, offered to help locate items and suggested Summary

Skills

Experience

Retail Associate

10/2017 - 02/2019

merchandise without being intrusive or pushy.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Answered questions about current promotions and resolved issues according to store policies.

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Right At Home Health Care Cherry Hill,

NJ

Certified Nursing Assistant

09/2005 - 10/2016

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Responded to patient alarms and needs-assessment requests to identify course of treatment.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Target Turnersville, NJ

Stock Associate

10/2003 - 10/2005

Stocked pallets throughout shift to keep warehouse clean, maintained and organized.

Assessed floor displays to restock merchandise.

Bent, lifted, opened, and moved store products weighing up to 50 pounds.

Reviewed planograms and end cap placements to properly merchandise items.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Operated backroom equipment and technology, tracked stock inventory and reported accidents and damages.

BJ's Wholesale Moorestown, NJ

Customer Service Representative

09/1997 - 10/2003

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Rutgers State University Camden, NJ

Some College (No Degree) in Biology

Camden Catholic High School Cherry Hill, NJ

High School Diploma

06/1993

Education and Training

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