Customer Service shift Manager
Resume:
Bachelor Of Science:
Criminal Justice
******************@*****.***
Poteau, United States 74953
Skills
• MSDS Knowledge
• Janitorial Equipment Familiarity
• Equipment Inspection
• Facility Opening and Closing
• Inventory Management
• Cleaning and Sanitizing
• Attention to Detail
• Responsible and Dependable
• Heavy Lifting
• Mixing Cleaning Chemicals
• Safe Chemical Disposal
• Safety Standards and Protocols
• Facility and Site Cleaning
• Supply Inventory Management
• Trash Collection and Removal
Conscientious and Detail-
Oriented
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Productivity and Time
Management
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• Multitasking and Prioritization
• Strong Work Ethic
Communication and
Interpersonal Skills
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• Positive Team Player
• Time Management
• Room Setup and Breakdown
• Work Order Interpretation
• Problem-Solving
• Team Collaboration
• Excellent Communication Skills
• Customer Service
• Clean Driving Record
• Damage Reporting
• Timely Paperwork Completion
Policy and Procedure
Enforcement
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• Work Prioritization
• Customer Service-Focused
Education And Training
Dependable and hardworking Custodian skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements. Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Choctaw Nation Of Oklahoma - Custodian
Poteau, United States
08/2016 - Current
Bell Cafe - Prep Cook
Talihina, OK
06/2016 - 09/2016
Shiloh Perrotte
Summary
Experience
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
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Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
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• Wet and spot mopped to clean floors and other surfaces in public corridors.
• Checked and stocked inventory throughout facility to meet expected demands.
• Moved equipment and furniture to thoroughly clean space.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Notified building managers about needed repairs to maintain public safety. Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
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• Discarded cardboard boxes and trash in compactors and balers.
• Gathered and emptied trash cans and disposed of bags.
• Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
• Sanitized and deep cleaned bathroom floors and surfaces. Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
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• Stocked, sanitized, cleaned and inspected restrooms.
• Disposed of waste and gathered individual trash bags to place in receptacles.
• Dusted and wiped furniture and fixtures.
• Retained consistent quality and high accuracy when preparing identical dishes Colorado Technical University
Colorado Springs, CO
06/1998
GED:
Conway Adult Education
Conway, AR
Some College (No Degree):
Pre law
Carl Albert State College
Poteau, OK
SUBWAY®Restaurants - Sandwich Artist
Talihina, OK
08/2014 - 08/2016
every day.
• Grilled and deep fried various foods from meats to potatoes.
• Prepped vegetables and ingredients by washing, chopping and dicing. Dressed, seasoned and garnished appetizers and salads to prepare for food service.
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• Operated grills and steamers to prepare vegetables, potatoes, rice and meats. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
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• Measured and weighed food items to comply with portion requirements.
• Sliced meats to prepare for cooking and assembly of menu items. Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
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• Maintained clean and orderly kitchen with regular attention to checklists. Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
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• Prepared simple salads and common entrees.
Processed incoming deliveries, rotated stock and put away new items in correct locations.
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Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
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• Kept customer and food preparation areas clean and well-organized. Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
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• Organized food preparation stations and regularly replenished supplies.
• Stored food properly to prevent spoilage, cross-contamination and illnesses. Delivered superior customer service focused on quality and meeting customer needs.
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Completed opening, closing and shift change tasks by following company guidelines.
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Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
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Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
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• Verified orders and bagged items for easy transport. Communicated with customer to provide menu offering details and assist with decision-making.
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Answered guest questions, delivering most accurate and updated information available.
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Used POS system and cash register to receive payments by cash, check, credit card and voucher.
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• Trained sandwich artists to apply attention to detail and commitment to quality.
• Restocked kitchen supplies by rotating food according to dates and [Action]. Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
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Operated cash register to accept cash or credit card payment and issue receipt for transaction.
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EZ Mart Stores - Assistant Manager
Wilburton, OK
09/2010 - 09/2011
EZ Mart Stores - Store Manager
Talihina, OK
06/2007 - 11/2009
Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
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Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
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Sanitized food storage and preparation areas to comply with food health and safety requirements.
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• Informed customers of regular deals or monthly specials to upsell orders.
• Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
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Directed and led employees, supervising activities to drive productivity and efficiency.
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Collaborated with store manager to develop strategies for achieving sales and profit goals.
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Enforced company policies and procedures to strengthen operational standards across departments.
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Organized schedules, workflows and shift coverage to meet expected business demands.
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Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
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• Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
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Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
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Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
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Delegated tasks to team members based upon skill level and to achieve organizational goals.
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Coached team members and delivered constructive feedback to promote better productivity and build confidence.
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Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
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• Assisted in store opening by setting up office space, computers and cash registers. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
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• Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
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Strengthened work flow productivity by hiring, managing and developing top talent.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
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• Answered product questions with up-to-date knowledge of sales and promotions. Monitored employee performance and identified performance gaps for corrective action.
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• Updated and maintained store signage and displays. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
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Established store tactics and strategies to achieve operational performance and sales goals.
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Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
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Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
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Evaluated store performance and incorporated feedback to implement improvement plans.
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• Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence.
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Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
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Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
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Preserved product quality by maintaining stockrooms and disposing of damaged items.
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Reviewed customer feedback to make operational improvements and promote satisfaction.
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Contact this candidate