TAMELA ODOM

T: 252-***-**** E: advt36@r.postjobfree.com / Wadesboro, NC

Objective

To obtain a position with a growing company where I can use my strong computer, leadership, management and interpersonal skills, in an environment that is with quality, accuracy and performance. EDUCATION

HIGH SCHOOL / GED

BEAUFORT COUNTY COMMUNITY COLLEGE

Certificate – Cosmetology / Licensed through the

State of North Carolina

SKILLS

PROFESSIONAL & TECHNICAL

• Clear communication both orally and in writing

• Meeting Deadlines

• Time Management and Organization

• Conflict Resolution

• Relationship Building

• Problem Solving

• Team Building

• Leadership

• Multitasking

• Microsoft Office

• Microsoft Excel

• Outlook

WORK EXPERIENCE

DISPATCHER / CUSTOMER SERVICE

USIC – RECONN UTILITY SERVICE / 2021 – 2022

* Due to a drastic decrease in call volume, I was affected when a Reduction of Force (RIF) was issued and without a specific return to work date. *

Customer Service/ Dispatcher contracted by National Grid Utilities to schedule appointments for New York residents who are required by law to have a safety line inspection for their gas meters.

• Used programs like 8x8 Dispatcher Technology App, Citrix and Profield System for client contact information for scheduling, rescheduling and cancelling the safety line inspections.

• Emailed proper field supervisors depending on customer’s location of issues, concerns, scheduling conflicts, estimated arrival times, etc.

• Maintained organized records of emails from supervisors with frequently updated information and changes made by the utility company.

• Explained products and benefits so customers had a clear understanding of what to expect during the inspection.

• Resolved customer complaints, concerns, frustrations with a professional attitude as well as making their call to the call center as pleasant as possible. ADMINISTRATIVE ASSISTANT

HAWKS BUILDERS, INC. / 2017 – 2021

Supplied and supported excellent communication skills with vendors, clients and management to ensure all parties were updated on project progress and any approved change orders.

• Organized files, developed spreadsheets, faxed and scanned documents.

• Maintained front desk and reception area.

• Proofed and edited letters to correct grammar / spelling errors.

• Typed up proposals for potential clients and bid packets with lists of estimates for new projects.

• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

PROPERTY MANAGER

UNITED PROPERTY MANAGEMENT / 2016 – 2016

Responsible for all day-to-day operations of the property \ managed including finances, curb appeal maintenance, renting units, and supervising staff.

• Provided support to staff to encourage teamwork and lead as an example, while creating a harmonious environment.

• Ensured all rent checks / money orders, late fees and check charges were collected, posted, deposited in a timely manner.

• Participated in at least 50% of the leasing up of ninety-nine units within the nine-month timeline requested by owner of the new construction. PROPERTY MANAGER

MORROW REALTY / 2012 – 2016

Responsible for all maintenance, repairs, monthly inspections of Units per tax credit \ rural development guidelines, marketing

leasing and all monthly reports.

• Maintained vendor relations by supplying constant communication concerning bidding, scheduling, quality control and certificate of insurance.

• Previewed and approved A/P invoices for submission to the corporate office for payment.

• Confirmed all leases, recertifications and corresponding paperwork was complete per Tax Credit \ Rural Development guidelines using Onesite software.

• Marketing the property through advertising, obtaining referrals, and supporting retention programs.

• Planned activities for senior residents with their participation. REFERENCES

RONALD (RONNIE) HAWKS

Hawks Builders, Inc., President

T: 910-***-****

PAM GREEN

First Health of the Carolinas Certified Pharmacy Tech T: 910-***-****

RHONDA EMANUEL

Property Manager

T: 336-***-****

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